Originally Posted by
SP03
Which app? I can call the concierge through Amex app, but I am still not able to log into Ask Amex. It says it's only open to a select group of pilot users.
The regular app. Right below the call options is ‘message us’. It then asks you to search for what you are requesting and options include “find tickets”, “dining reservations”, “find gifts and special items” etc among options related to servicing your account. If you select an option, it will start a chat conversation with Amex.
Not sure if everyone has access but I was not invited to the AskAmex pilot (as far as I know).