Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Mar 6, 2019, 12:51 pm
#841
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Tried using my credit today with problems. In the past I have just left the account as is with my amex as the default payment. It would should the uber cash, but when I took a ride, it would use the credit and charge the rest to the card. Today it just charged the card straight up. I then changed the payment default to uber cash for another trip and it worked. Now I wonder if it would ask to charge the difference to the card when I used all the credit or have a problem like some above.
This is super irritating. I was thinking of the crazy scenario chart this would make. Amex default, uber cash default, other default, existing credits, no credits, cover difference with card, forced gift card purchase. Horrible.
This is super irritating. I was thinking of the crazy scenario chart this would make. Amex default, uber cash default, other default, existing credits, no credits, cover difference with card, forced gift card purchase. Horrible.
There has to be some reason in mind for this, otherwise it would just be such crap use case or workflow design for a 100+ billion dollar company I'd be shocked.
Mar 7, 2019, 1:21 am
#842
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
Is there a way to check and see if Amex credit has been used in full each month? I don't see anywhere where it is itemized.
Mar 7, 2019, 5:30 am
#843
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Mar 7, 2019, 6:26 am
#844
Join Date: Mar 2006
Posts: 107
So this morning while Uber cash was set as the default payment I tried getting a ride that was going to be more than the Amex credit shown in my uber cash. When I did, the app said the ride was more than I had in the account and asked me to fill the account. It offered all the normal options of $25, $50, etc, but it also provided the option to charge my credit card for the difference. I can live with this as it basically works like the Starbucks app. I just wish they were clear about how we should have the accounts set up (uber cash default payment vs amex).
Mar 7, 2019, 7:46 am
#845
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
So this morning while Uber cash was set as the default payment I tried getting a ride that was going to be more than the Amex credit shown in my uber cash. When I did, the app said the ride was more than I had in the account and asked me to fill the account. It offered all the normal options of $25, $50, etc, but it also provided the option to charge my credit card for the difference. I can live with this as it basically works like the Starbucks app. I just wish they were clear about how we should have the accounts set up (uber cash default payment vs amex).
Also, one should be aware that after choosing the option to pay the remainder with the credit card, Uber will pre-authorize the credit card for the full amount of the ride (including the part that is supposed to be paid for by the AMEX credits.) However, once the ride is completed, the receipt will show that the AMEX credits were applied and only the fare amount in excess of the AMEX credit is actually charged to the card.
Mar 7, 2019, 7:47 am
#846
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Used to get option to pay difference on credit card if my UberCash balance was insufficient. Then started getting only option to buy more UberCash. Today it went back to difference on credit card.
Wondering if it has to do with amount of difference. Last few times my UberCash account was short on a couple of dollars. Today I was short over $20.
Is Uber essentially putting a minimum credit card charge into effect?
Wondering if it has to do with amount of difference. Last few times my UberCash account was short on a couple of dollars. Today I was short over $20.
Is Uber essentially putting a minimum credit card charge into effect?
Mar 7, 2019, 4:04 pm
#847
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Used to get option to pay difference on credit card if my UberCash balance was insufficient. Then started getting only option to buy more UberCash. Today it went back to difference on credit card.
Wondering if it has to do with amount of difference. Last few times my UberCash account was short on a couple of dollars. Today I was short over $20.
Is Uber essentially putting a minimum credit card charge into effect?
Wondering if it has to do with amount of difference. Last few times my UberCash account was short on a couple of dollars. Today I was short over $20.
Is Uber essentially putting a minimum credit card charge into effect?
Mar 11, 2019, 7:27 am
#848
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
So this morning while Uber cash was set as the default payment I tried getting a ride that was going to be more than the Amex credit shown in my uber cash. When I did, the app said the ride was more than I had in the account and asked me to fill the account. It offered all the normal options of $25, $50, etc, but it also provided the option to charge my credit card for the difference. I can live with this as it basically works like the Starbucks app. I just wish they were clear about how we should have the accounts set up (uber cash default payment vs amex).
In the end, it charged the full amount to the Card (as pending) and for some completely unknown reason took 5$ ONLY out of the Uber Cash, leaving 10$. In no place at no time did I select anywhere in the "confirm Uber X" process that I wanted to only use 5$ in Uber Cash. Support is of course ZERO help. I'm not a conspiracy theorist, usually, but I can't think of any reason that this would be so unpredictable other than to increase the chances that any gifted, bonus or added Uber Cash credit that has some expiry will expire worthless. It just happens TOO frequently.
Mar 11, 2019, 8:15 am
#849
Join Date: Mar 2006
Posts: 107
So it looks like my Uber app updated this morning, no idea what changed on it and they didn't issue notes so it could just be functionality. While poking around I did actually read the instructions on the Amex website that the uber app links to that says "Request a ride in the Uber app and select to use your credit for payment before completing the ride." as step 4 so the official instruction is to have the card set to default, we has always worked for me in the past until last week.
Mar 12, 2019, 11:05 pm
#850
Join Date: Feb 2014
Posts: 291
Ordering UberEats today and there was a notice on the screen about changes to the fees. Starting 3/18 there will be a 15% service in addition to the delivery fee along with a small order fee if under $10.
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
Mar 13, 2019, 2:05 pm
#851
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Ordering UberEats today and there was a notice on the screen about changes to the fees. Starting 3/18 there will be a 15% service in addition to the delivery fee along with a small order fee if under $10.
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
Mar 14, 2019, 9:53 am
#852
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
Ordering UberEats today and there was a notice on the screen about changes to the fees. Starting 3/18 there will be a 15% service in addition to the delivery fee along with a small order fee if under $10.
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
Mar 14, 2019, 4:04 pm
#853
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
I all previous uses, I was able to apply my Amex credit first and then use a credit card to pay the remaining balance. Yesterday, for the first time ever, this option was no longer available to me. I was asked to puchase Uber Cash in sufficient amount to add to the Amex credit to cover the entire trip.
Mar 14, 2019, 6:35 pm
#854
Join Date: Jul 2010
Posts: 1,224
Had no issues using partial AMEX credit last night when coming home from the bar
Mar 15, 2019, 7:37 am
#855
Join Date: Jul 2011
Posts: 1,135
Ordering UberEats today and there was a notice on the screen about changes to the fees. Starting 3/18 there will be a 15% service in addition to the delivery fee along with a small order fee if under $10.
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/
DoC has a post about it so it sounds like it's nationwide: https://www.doctorofcredit.com/ubere...delivery-fees/