Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Apr 27, 2019, 8:05 am
#901
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Apr 27, 2019, 10:59 am
#902
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Same here. Use it every month with no issues. My rides and eats are almost always over $15. If the credit is there, it gets used up and the remainder is charged to my CC. Easy.
Apr 27, 2019, 11:28 am
#903
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I typically assume incompetence rather than malice, but with Uber, it's always hard to tell.
Apr 28, 2019, 6:07 am
#904
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,042
Regards
Apr 28, 2019, 12:13 pm
#905
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Apr 28, 2019, 12:26 pm
#906
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
Apr 28, 2019, 9:44 pm
#907
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
Given the variety of roadblocks UBER is imposing (see above), I have no doubt whatsoever this is deliberate.
Apr 28, 2019, 10:08 pm
#908
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
When did you last do this? Because Uber has recently begun blocking split payments using the AMEX credit, such that you can only use it on a fare $15 or less.
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
Given the variety of roadblocks UBER is imposing (see above), I have no doubt whatsoever this is deliberate.
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
Given the variety of roadblocks UBER is imposing (see above), I have no doubt whatsoever this is deliberate.
Apr 28, 2019, 10:30 pm
#909
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
When did you last do this? Because Uber has recently begun blocking split payments using the AMEX credit, such that you can only use it on a fare $15 or less.
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
Given the variety of roadblocks UBER is imposing (see above), I have no doubt whatsoever this is deliberate.
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
Given the variety of roadblocks UBER is imposing (see above), I have no doubt whatsoever this is deliberate.
Total$28.47
$15.00 of your Amex Benefit has been applied to this trip.Trip Fare$21.72Subtotal$21.72Tolls, Surcharges, and Fees 
$6.45Wait Time $0.30Amount Charged
Uber Cash$15.00•••• 1001$13.47Sadly, FlyerTalk messed up the formatting on that. And by perfectly, I mean other than the driver stopping at the wrong house so I had to walk to his car which probably caused the wait time and the conversation straying into some things he shouldn't have asked.
Apr 28, 2019, 11:27 pm
#910
Join Date: Feb 2012
Posts: 4,477
When reporting the behavior of the Uber app, perhaps we should also consider the following:
1. When the app was last updated, if it's at all possible to determine.
2. The version of the device operating system (Android x.x, iOS, etc).
It's possible that only certain editions of the app contain the malicious programming.
1. When the app was last updated, if it's at all possible to determine.
2. The version of the device operating system (Android x.x, iOS, etc).
It's possible that only certain editions of the app contain the malicious programming.
Apr 29, 2019, 12:16 am
#911
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,142
When did you last do this? Because Uber has recently begun blocking split payments using the AMEX credit, such that you can only use it on a fare $15 or less.
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
They are also overriding default payment method (most recently to Apple Pay), which is another method to prevent you from using the payment.
Finally, they have been offering discounts on all payment methods except the AMEX credit, which means you may pay up to 20% more in order to make use of the credit.
Or maybe you just haven't noticed any of this?
So, I think we can conclude that while there may be some issues with the hierarchy, they are not universal.
Apr 29, 2019, 4:58 am
#912
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,042
Yes, I think everyone in this thread is lying. 
Good grief, no I don't think everyone in this thread is lying. That is a rather melodramatic response to my comment and I don't believe I implied that at all. I did say I found it perplexing. Not sure what dictionary you use, but I don't think in any is "perplexing" a synonym for "everyone is lying." Furthermore, I'm hardly the only one in this thread who has stated they haven't had problems, I literally was replying to someone else who said they haven't had problems.
Regards
Good grief, no I don't think everyone in this thread is lying. That is a rather melodramatic response to my comment and I don't believe I implied that at all. I did say I found it perplexing. Not sure what dictionary you use, but I don't think in any is "perplexing" a synonym for "everyone is lying." Furthermore, I'm hardly the only one in this thread who has stated they haven't had problems, I literally was replying to someone else who said they haven't had problems.
Regards
Apr 29, 2019, 7:47 am
#913
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I would suggest that Uber is beta testing various ways of blocking use of the AMEX credit. Those who have not yet experienced one of them should consider themselves very lucky, as I've experienced each of these three. There may well be more.
Apr 29, 2019, 7:54 am
#914
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
I think this is definitely true. I have 2 iPhones (one personal and one work) and am signed into the same Uber account on both, and I've noticed that the treatment of the Amex credit, as well as various other small features of the app, are often different between the two phones even at the same time.
Apr 29, 2019, 8:17 am
#915
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
I can confirm your observation, as I have experienced the same. One day in March, the app didn't let me charge more than $15 (the Amex credit, I had no other cash credit) and was forcing me to preload more cash if I wanted to use Uber Cash. The very next day, everything worked as expected. The Uber app has not been updated between those two rides. Clearly the change must then be on the backend. I also support the notion that this is a test. I also note that Kacee and myself are both in the SF Bay Area, which might have something to do with it...