Amex Identity Protection Team
Jan 14, 2017, 5:26 am
#1
Original Poster
Join Date: Aug 2008
Posts: 385
Amex Identity Protection Team
I received a letter from the Amex Identity Protection Team re my biz plat card that I got a few months ago via a conventional link. I've spent the 15k organically and received bonus. But have not tested to see if points are frozen.
Anyhow the letter says:
"We're writing to you because we're required to get some additional information that we may not have on file about your business. We've tried to reach you by phone but have been unsuccessful. We have a specialized team available to assist you. Please call us at your earliest convenience at 1 866 648 6163. Thank you for your card membership. We look forward to continuing to serve your business."
(I haven't received any phone calls from them or if they called they did not leave a message. The only phone number I've given them is a cell).
What the ?? Must I call? Is this just a ploy for them to try to sell me services? Should I xfer my points out (if they're not frozen) and get the heck out of Dodge??
Anyhow the letter says:
"We're writing to you because we're required to get some additional information that we may not have on file about your business. We've tried to reach you by phone but have been unsuccessful. We have a specialized team available to assist you. Please call us at your earliest convenience at 1 866 648 6163. Thank you for your card membership. We look forward to continuing to serve your business."
(I haven't received any phone calls from them or if they called they did not leave a message. The only phone number I've given them is a cell).
What the ?? Must I call? Is this just a ploy for them to try to sell me services? Should I xfer my points out (if they're not frozen) and get the heck out of Dodge??
Jan 14, 2017, 5:45 am
#2
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
I received a letter from the Amex Identity Protection Team re my biz plat card that I got a few months ago via a conventional link. I've spent the 15k organically and received bonus. But have not tested to see if points are frozen.
Anyhow the letter says:
"We're writing to you because we're required to get some additional information that we may not have on file about your business. We've tried to reach you by phone but have been unsuccessful. We have a specialized team available to assist you. Please call us at your earliest convenience at 1 866 648 6163. Thank you for your card membership. We look forward to continuing to serve your business."
(I haven't received any phone calls from them or if they called they did not leave a message. The only phone number I've given them is a cell).
What the ?? Must I call? Is this just a ploy for them to try to sell me services? Should I xfer my points out (if they're not frozen) and get the heck out of Dodge??
Anyhow the letter says:
"We're writing to you because we're required to get some additional information that we may not have on file about your business. We've tried to reach you by phone but have been unsuccessful. We have a specialized team available to assist you. Please call us at your earliest convenience at 1 866 648 6163. Thank you for your card membership. We look forward to continuing to serve your business."
(I haven't received any phone calls from them or if they called they did not leave a message. The only phone number I've given them is a cell).
What the ?? Must I call? Is this just a ploy for them to try to sell me services? Should I xfer my points out (if they're not frozen) and get the heck out of Dodge??
May 7, 2018, 7:14 pm
#4
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
May 8, 2018, 11:26 am
#6
Join Date: Nov 2012
Posts: 595
Yes, I've had the card for about 3 years but recently increased "spending" for an upcoming trip.
May 8, 2018, 11:35 am
#7
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
What are the horror stories involving FR's? Virtually all of the ones I remember are situations where the information provided on the credit card application is nowhere near what's supported by tax returns.
May 8, 2018, 12:48 pm
#9
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
May 8, 2018, 1:47 pm
#11
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Jun 13, 2018, 6:40 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
https://en.wiktionary.org/wiki/organic
vs artificial / contrived (manufactured)
edit - in the US, the term seems to be used obsessively these days, business, arts, etc
Last edited by Kagehitokiri; Jun 22, 2018 at 9:24 am