Jan 10, 2017, 7:17 pm
Last edit by: ijgordon
Please include the following info:
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas]
Mar 10, 2021, 11:41 am
#451
Join Date: Dec 2019
Posts: 103
Hotel: Loews Ventana Canyon Resort, Tucson, AZ
Booking: Booked 5 nights, 4th night free FHR promo, pay at Hotel, net $190/night (plus taxes and resort fees)
Room booked: 1 King Bed, Patio (Ventana) - this was the base room when booking
Upgrade: Grand Skyline/Mountain View King bed (at least I think this is what I got - this based on looking at the room descriptions and comparing with my room). This was on the top floor, I believe a 2-category upgrade.
Early Checkin: Didn't use, arrived after normal check-in time
Late Checkout: Offered to me at check-in; told them I likely would not need it, but they said the room is mine until 4pm either way
Breakfast Credit: Free breakfast for two, at either of two locations - not sure if there was a limit, was just me and I used between $15-25/day
Credits:$100 Property credit, used on dinner in lounge, drinks in lounge multiple nights, and golf pro shop charges
Comment: I really enjoyed my stay here, fantastic service from literally every staff member I interacted with. The FHR rate was also cheaper than booking direct for my dates, so all in all this worked out great.
Booking: Booked 5 nights, 4th night free FHR promo, pay at Hotel, net $190/night (plus taxes and resort fees)
Room booked: 1 King Bed, Patio (Ventana) - this was the base room when booking
Upgrade: Grand Skyline/Mountain View King bed (at least I think this is what I got - this based on looking at the room descriptions and comparing with my room). This was on the top floor, I believe a 2-category upgrade.
Early Checkin: Didn't use, arrived after normal check-in time
Late Checkout: Offered to me at check-in; told them I likely would not need it, but they said the room is mine until 4pm either way
Breakfast Credit: Free breakfast for two, at either of two locations - not sure if there was a limit, was just me and I used between $15-25/day
Credits:$100 Property credit, used on dinner in lounge, drinks in lounge multiple nights, and golf pro shop charges
Comment: I really enjoyed my stay here, fantastic service from literally every staff member I interacted with. The FHR rate was also cheaper than booking direct for my dates, so all in all this worked out great.
Mar 26, 2021, 6:38 am
#452
Join Date: Feb 2015
Programs: Top Tier Flyertalk Member
Posts: 683
Fairmont Chateau Whistler
Stayed: May 26 - 27 2018
Upgrade: Booked "Fairmont Room - Upper Village Room" to "Fairmont Room - Slopeside Room" - meaning same room as previously booked but better view...we did get the corner room so very quiet and potentially slightly bigger than other rooms
Early Check-in: Arrived to hotel at ~2:30 PM. Told that upgraded room was available for immediate check-in as of 12 PM
Late Check-out: Offered for 4 PM, asked for 2 PM check-out
Breakfast: Full buffet breakfast for two - priced at $35 per person so $70 credit; this buffet was spectacular
Amenity: $100 USD Food and Beverage credit, which with the hotel exchange rate was $123 CDN. Used for drinks at the pool and dinner at one of the hotel restaurants
Premium Internet: Free for everyone.
Other freebies: "Free Internet" which is already a hotel perk
Front desk, all restaurant staff provided excellent service...I have another FHR reservation here in August
Stayed: May 26 - 27 2018
Upgrade: Booked "Fairmont Room - Upper Village Room" to "Fairmont Room - Slopeside Room" - meaning same room as previously booked but better view...we did get the corner room so very quiet and potentially slightly bigger than other rooms
Early Check-in: Arrived to hotel at ~2:30 PM. Told that upgraded room was available for immediate check-in as of 12 PM
Late Check-out: Offered for 4 PM, asked for 2 PM check-out
Breakfast: Full buffet breakfast for two - priced at $35 per person so $70 credit; this buffet was spectacular
Amenity: $100 USD Food and Beverage credit, which with the hotel exchange rate was $123 CDN. Used for drinks at the pool and dinner at one of the hotel restaurants
Premium Internet: Free for everyone.
Other freebies: "Free Internet" which is already a hotel perk
Front desk, all restaurant staff provided excellent service...I have another FHR reservation here in August
Mar 27, 2021, 12:15 am
#453
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,142
Four Seasons Lana'i (Sensei)
Does anyone have experience regarding upgrades and other property amenities received at either of the FS resorts on the island of Lana'i?
Many thanks.
Many thanks.
Apr 11, 2021, 10:01 pm
#454
Join Date: Jun 2020
Posts: 7
Hotel: Mandarin Oriental Miami
Room: Deluxe Bay View
Check-in: Arrived around 12:30 and room was available for check in
Upgrade: Not specifically offered. I did check just prior to arrival and saw that the next level room ("Veranda deluxe") was not available online for our dates.
Late Checkout: Confirmed and used.
Breakfast Credit: $60 per day. Not positive, but I believe credit could be used to cover gratuity.
Amenity:$100 property credit. Also had a special offer of an additional $300 property credit. At check-in, the the $300 bonus credit was confirmed and I was told that the usual $100 amenity was for spa services only. At check out, the $60/day for breakfast and the $300 property credit were already credited to my bill. I commented that the FHR website for the hotel listed the special amenity as a "Property Credit" and not a spa only credit which we did not use. While she did reiterate that it is intended to be used for spa services only, she was kind enough to apply the additional $100 credit to my account for food and beverage.
Comment: Nice property. Service was very good. COVID precautions seemingly followed. Would definitely stay again.
Room: Deluxe Bay View
Check-in: Arrived around 12:30 and room was available for check in
Upgrade: Not specifically offered. I did check just prior to arrival and saw that the next level room ("Veranda deluxe") was not available online for our dates.
Late Checkout: Confirmed and used.
Breakfast Credit: $60 per day. Not positive, but I believe credit could be used to cover gratuity.
Amenity:$100 property credit. Also had a special offer of an additional $300 property credit. At check-in, the the $300 bonus credit was confirmed and I was told that the usual $100 amenity was for spa services only. At check out, the $60/day for breakfast and the $300 property credit were already credited to my bill. I commented that the FHR website for the hotel listed the special amenity as a "Property Credit" and not a spa only credit which we did not use. While she did reiterate that it is intended to be used for spa services only, she was kind enough to apply the additional $100 credit to my account for food and beverage.
Comment: Nice property. Service was very good. COVID precautions seemingly followed. Would definitely stay again.
Apr 13, 2021, 6:17 pm
#455
Join Date: Sep 2017
Posts: 68
The Roosevelt, Waldorf Astoria, New Orleans
Stayed Monday - Thursday
Upgrade: Booked a superior king bed, upgraded to a king suite on the 12th floor.
Early Check-in: Arrived at 1:00pm and was able to check in to room.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe. A caveat: On the second day of my stay, The Fountain Lounge was doing light kitchen renovations so they provided a buffet (which had a nice spread, including DYI Lox Bagels). The other days, I took full advantage of the $60 credit for breakfast
WiFi: Included
Amenity: $100 property credit, used at the gift shop for souvenirs.
Overall Experience: My first trip to New Orleans and The Roosevelt made it a memorable one. A lot of charm in the hotel and I enjoyed the upgraded room. Service with personal concierge was attentive and professional. The only downside I can think of was the bathroom was very small for a suite.
Stayed Monday - Thursday
Upgrade: Booked a superior king bed, upgraded to a king suite on the 12th floor.
Early Check-in: Arrived at 1:00pm and was able to check in to room.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe. A caveat: On the second day of my stay, The Fountain Lounge was doing light kitchen renovations so they provided a buffet (which had a nice spread, including DYI Lox Bagels). The other days, I took full advantage of the $60 credit for breakfast
WiFi: Included
Amenity: $100 property credit, used at the gift shop for souvenirs.
Overall Experience: My first trip to New Orleans and The Roosevelt made it a memorable one. A lot of charm in the hotel and I enjoyed the upgraded room. Service with personal concierge was attentive and professional. The only downside I can think of was the bathroom was very small for a suite.
The Roosevelt, Waldorf Astoria, New Orleans
Stayed Monday - Thursday
Upgrade:
2 nights stay. Book the same and received the same upgrade as a HH Diamond with FHR.
Early Check-in: Arrived late.
Late Check-out: Offered, but not used.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe.
WiFi: Included
Amenity: Note that the US$ 100 credit cannot be used in Domenica italian restaurant or parking.
Overall Experience: Highly recommended. I like that the F&B, gift shop prices weren't exorbitant as in other FHR hotels. During the check-out I was reminded by the front-desk agent that I've got still $30 credit and recommended to go back shopping to the gift shop!
Stayed Monday - Thursday
Upgrade:
2 nights stay. Book the same and received the same upgrade as a HH Diamond with FHR.
Early Check-in: Arrived late.
Late Check-out: Offered, but not used.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe.
WiFi: Included
Amenity: Note that the US$ 100 credit cannot be used in Domenica italian restaurant or parking.
Overall Experience: Highly recommended. I like that the F&B, gift shop prices weren't exorbitant as in other FHR hotels. During the check-out I was reminded by the front-desk agent that I've got still $30 credit and recommended to go back shopping to the gift shop!
Apr 16, 2021, 2:49 pm
#456
Join Date: Dec 2011
Programs: UA
Posts: 384
Andaz Maui - the one-class upgrade doesn't specifically "entitle" an upgrade from the highest tier non-suite room, to the entry-level (garden view) suite, but it can potentially be done if you play your cards right on check-in...
The once-phenomenal breakfast buffet has now been replaced with a daily breakfast credit at the restaurant -- due to COVID.
The property was super stickler about requiring the AMEX to be used for incidentals- I wasn't able to provide my Chase Sapphire to get 3x rewards (instead of just 1x rewards with the platinum). Is this an AMEX FHR requirement or the Andaz just making stuff up? Any suggestions of ways around this? I could probably have paid with my Chase card every time I ordered a drink, but that's super annoying. Maybe I could have tried changing the incidentals credit card half way through the stay?
The once-phenomenal breakfast buffet has now been replaced with a daily breakfast credit at the restaurant -- due to COVID.
The property was super stickler about requiring the AMEX to be used for incidentals- I wasn't able to provide my Chase Sapphire to get 3x rewards (instead of just 1x rewards with the platinum). Is this an AMEX FHR requirement or the Andaz just making stuff up? Any suggestions of ways around this? I could probably have paid with my Chase card every time I ordered a drink, but that's super annoying. Maybe I could have tried changing the incidentals credit card half way through the stay?
Apr 16, 2021, 4:04 pm
#457
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Apr 17, 2021, 2:02 am
#458
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
The property was super stickler about requiring the AMEX to be used for incidentals- I wasn't able to provide my Chase Sapphire to get 3x rewards (instead of just 1x rewards with the platinum). Is this an AMEX FHR requirement or the Andaz just making stuff up? Any suggestions of ways around this? I could probably have paid with my Chase card every time I ordered a drink, but that's super annoying. Maybe I could have tried changing the incidentals credit card half way through the stay?
Apr 17, 2021, 4:54 pm
#459
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
One problem I've had with FHR and Four Seasons is that every visit looked like my first one, as my email address was never sent with the booking. With FSPP, they can see my history (it's not a lot, but it's not nothing)
Apr 18, 2021, 9:26 am
#460
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
Except I suppose in FS case any Amex bonus points for a pre-paid FHR stay
Apr 19, 2021, 6:38 am
#461
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Hotel: Mandarin Oriental Miami
Room: Skyline View Deluxe One King
Check-in: Arrived around 4:30 PM
Upgrade: Moved to a room on the 18th floor which they said was an upgrade. It was nice being higher up
Late Checkout: Offered but not used
Breakfast Credit: $60 per day. All dining has a mandatory 20% gratuity already added. Breakfast for two took us $12 over.
Amenity: $100 spa credit. The spa was booked the whole weekend and they were happy to transfer the credit to be a $100 food and beverage credit.
Comment: I really like this property. The location means you're close to downtown which I like but you're not stuck with all the people who are downtown. The pool is decent and they have a faux beach you can lay out on as well. Service was incredible from everyone we encountered. Breakfast was good as were drinks at the pool bar and the lobby bar. Full link to my review here:
https://www.flyertalk.com/forum/33188397-post13.html
Room: Skyline View Deluxe One King
Check-in: Arrived around 4:30 PM
Upgrade: Moved to a room on the 18th floor which they said was an upgrade. It was nice being higher up
Late Checkout: Offered but not used
Breakfast Credit: $60 per day. All dining has a mandatory 20% gratuity already added. Breakfast for two took us $12 over.
Amenity: $100 spa credit. The spa was booked the whole weekend and they were happy to transfer the credit to be a $100 food and beverage credit.
Comment: I really like this property. The location means you're close to downtown which I like but you're not stuck with all the people who are downtown. The pool is decent and they have a faux beach you can lay out on as well. Service was incredible from everyone we encountered. Breakfast was good as were drinks at the pool bar and the lobby bar. Full link to my review here:
https://www.flyertalk.com/forum/33188397-post13.html
Apr 20, 2021, 2:15 pm
#462
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Apr 20, 2021, 8:21 pm
#463
Join Date: Jan 2021
Posts: 265
Not sure if this is the best thread to ask, but does anyone know when it will be possible to book rooms for February 2022? Trying to plan a trip for a wedding and may go through FHR but it looks like you can only book through December of this year currently.
Apr 20, 2021, 8:59 pm
#464
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Late in the year: When does AmEx renew FHR contracts?
Apr 30, 2021, 10:11 pm
#465
Join Date: Nov 2009
Location: BOS
Posts: 314
Encore Boston Harbor
Stayed Friday night
Upgrade: Premier Harbor view to Signature Suite ("upon arrival, when available")
Early Check-in: 12:00PM check-in, when available
Late Check-out: Guaranteed 4:00pm late check-out
Breakfast: $40 per person (up to two) usable for room service or in a restaurant (gratuity not included)
WiFi: Included
Amenity: $100 USD resort credit (excludes Gaming, Retail and Dunkin')
Overall Experience: Really enjoyed the property, especially the room upgrade and the Cheese Meet Wine, though excluding Dunkin' in New England is an interesting decision. Valet parking is currently free for hotel guests, though that's just a standard benefit. The entire property is non-smoking too, which is nice.
Stayed Friday night
Upgrade: Premier Harbor view to Signature Suite ("upon arrival, when available")
Early Check-in: 12:00PM check-in, when available
Late Check-out: Guaranteed 4:00pm late check-out
Breakfast: $40 per person (up to two) usable for room service or in a restaurant (gratuity not included)
WiFi: Included
Amenity: $100 USD resort credit (excludes Gaming, Retail and Dunkin')
Overall Experience: Really enjoyed the property, especially the room upgrade and the Cheese Meet Wine, though excluding Dunkin' in New England is an interesting decision. Valet parking is currently free for hotel guests, though that's just a standard benefit. The entire property is non-smoking too, which is nice.