The chat window pops up for me almost all the time, requiring me to dismiss it whenever I log in to check out the latest offers.

Same here. Whenever the chat reps are available, the chat window keeps bobbing up at the bottom right corner - actually is annoying.

Agreed. I have tried all the instructions provided by Mia on multiple browsers and none work. NO help icon, no telephone icon, nothing. I do not know how you all are able to chat online but it does not work for me (or others). It is ridiculous that a company as large as Amex cannot make this easier. One should not have to be an IT expert to chat online.

See... no help button.

http://www.flyertalk.com/forum/membe...-help-chat.png

And when I go to americanexpress.com/messagecenter it just takes me to the home page same as it does if I just log into Amex directly.

And when I click contact us I am taken to a page with a list of phone numbers, nothing else.

I can reproduce that view if I open americanexpress.com in a Firefox Private Window. However, if I change one setting, and refresh the tab, the Chat function appears: Options > Privacy > Remove checkmark from Use Tracking Protection in Private Windows.

Perhaps we could try disabling Tracking Protection (aka Do Not Track) on other browsers to see if it fixes the problem?

Mia, you should work in IT :) I removed the checkbox that was blocking third party cookies and also removed the "do not track" request within Google Chrome. Viola! Chat box appeared. Thank you!! ^

Amex Live Chat missing?
 

I just had my annual fee hit on my Platinum card and want to cancel. I typically do this via Live Chat, but I can't figure out any way to get a Live Chat window to pop up. Have they done away with the feature recently? Thanks!

Live chat feature is still showing for me when I log in. Perhaps you happened to be online at a time where nobody was available. I've had times when the live chat bubble wouldn't show up for a bit.

A browser privacy setting can block the Chat feature. See the most recent posts in this thread:

http://www.flyertalk.com/forum/ameri...-url-amex.html

Live chat worked for me Thursday.

Working now, thank you so much!

Confirmed chat can work on Mac w/Safari. I couldn't find the Chat either (In the help menu), but it finally showed up after I allowed flash for the Amex site on my Mac Safari. I also disabled some other extensions, so not quite sure it was flash, but I think so.

Glad chat is back (for me, as of course it didn't disappear for everyone!), its the best way to check bonuses!

No need to message them the offer. Reps can see every email communication you were sent.

For any UK Amex members looking for condensed up to date information, I was having this problem with the UK Amex site. I was seeing the text "chat" on the "Contact Us" page but there was no button to click. In another FT thread here some members suggested visiting the US splash page here and clicking the telephone in the top right corner, then clicking on chat, then logging in. However, this procedure redirects you back to the UK site again and I was still unable to use the chat.

I resolved the problem on Mac Safari by going to the "Security" tab in Safari preferences, clicking on "Plug-in Settings" and changing the Flash Player settings for the American Express website from "ask" to "on". It turns out flash player had just been blocking the chat function and this fixed my problem immediately.

Hope this helps!

Uncheck "blocking third party cookies" does the magic. Thanks!

+1

That was the magic sauce, thanks! Had previously tried toggling "Do Not Track" to no avail, but unblocking third party cookies was what ultimately did the trick.

i.e. on my Chromebook, going to:

chrome://settings/content/cookies

Attachment 44170

FWIW I was able to leave adbl*ck on, and Do Not Track on, and still got the Live Chat button. However I had to turn Ghostery off in order to be able to actually send a message.