Amex (USA) chat function problems [Consolidated]
Nov 30, 2016, 8:43 am
#16
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
The chat window pops up for me almost all the time, requiring me to dismiss it whenever I log in to check out the latest offers.
Nov 30, 2016, 12:55 pm
#17
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Dec 1, 2016, 4:59 am
#18
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
See... no help button.
And when I go to americanexpress.com/messagecenter it just takes me to the home page same as it does if I just log into Amex directly.
And when I click contact us I am taken to a page with a list of phone numbers, nothing else.
Last edited by TravelinSperry; Dec 1, 2016 at 5:15 am
Dec 1, 2016, 6:24 am
#19
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
I can reproduce that view if I open americanexpress.com in a Firefox Private Window. However, if I change one setting, and refresh the tab, the Chat function appears: Options > Privacy > Remove checkmark from Use Tracking Protection in Private Windows.
Perhaps we could try disabling Tracking Protection (aka Do Not Track) on other browsers to see if it fixes the problem?
Perhaps we could try disabling Tracking Protection (aka Do Not Track) on other browsers to see if it fixes the problem?
Dec 1, 2016, 10:05 pm
#20
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
I can reproduce that view if I open americanexpress.com in a Firefox Private Window. However, if I change one setting, and refresh the tab, the Chat function appears: Options > Privacy > Remove checkmark from Use Tracking Protection in Private Windows.
Perhaps we could try disabling Tracking Protection (aka Do Not Track) on other browsers to see if it fixes the problem?
Perhaps we could try disabling Tracking Protection (aka Do Not Track) on other browsers to see if it fixes the problem?
I removed the checkbox that was blocking third party cookies and also removed the "do not track" request within Google Chrome. Viola! Chat box appeared. Thank you!! ^
Jun 2, 2017, 9:42 pm
#21
Join Date: Feb 2015
Posts: 36
Amex Live Chat missing?
I just had my annual fee hit on my Platinum card and want to cancel. I typically do this via Live Chat, but I can't figure out any way to get a Live Chat window to pop up. Have they done away with the feature recently? Thanks!
Jun 2, 2017, 10:14 pm
#22
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Live chat feature is still showing for me when I log in. Perhaps you happened to be online at a time where nobody was available. I've had times when the live chat bubble wouldn't show up for a bit.
Jun 3, 2017, 5:31 am
#23
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
A browser privacy setting can block the Chat feature. See the most recent posts in this thread:
http://www.flyertalk.com/forum/ameri...-url-amex.html
http://www.flyertalk.com/forum/ameri...-url-amex.html
Last edited by mia; Jun 3, 2017 at 5:50 am
Jun 3, 2017, 10:11 am
#25
Join Date: Feb 2015
Posts: 36
A browser privacy setting can block the Chat feature. See the most recent posts in this thread:
http://www.flyertalk.com/forum/ameri...-url-amex.html
http://www.flyertalk.com/forum/ameri...-url-amex.html
Sep 4, 2017, 11:58 pm
#26
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
Confirmed chat can work on Mac w/Safari. I couldn't find the Chat either (In the help menu), but it finally showed up after I allowed flash for the Amex site on my Mac Safari. I also disabled some other extensions, so not quite sure it was flash, but I think so.
Glad chat is back (for me, as of course it didn't disappear for everyone!), its the best way to check bonuses!
Glad chat is back (for me, as of course it didn't disappear for everyone!), its the best way to check bonuses!
Sep 5, 2017, 2:18 pm
#27
Join Date: Jul 2017
Location: Jacksonville,FL
Programs: AX - Plat, Everyday, and Starwood Small Biz. Citi - AA Mastercard
Posts: 22
I can't find an e-mail address for Amex. They sent me an offer of 10K MR points to enroll my Business Platinum card in the Pay Over Time feature. Always, when I go to the registration page, it tells me that they can't process my request at this time, and I should try again in 48 hours. I've been trying for a couple of months, have phoned Amex twice to no avail, and now need to secure message them with a copy of the offer, which expires on November 1. But what electronic address can I use?
Thanks.....
Thanks.....
Nov 12, 2017, 7:19 am
#28
Join Date: Jan 2017
Location: KWI
Programs: QR Gold
Posts: 49
For any UK Amex members looking for condensed up to date information, I was having this problem with the UK Amex site. I was seeing the text "chat" on the "Contact Us" page but there was no button to click. In another FT thread here some members suggested visiting the US splash page here and clicking the telephone in the top right corner, then clicking on chat, then logging in. However, this procedure redirects you back to the UK site again and I was still unable to use the chat.
I resolved the problem on Mac Safari by going to the "Security" tab in Safari preferences, clicking on "Plug-in Settings" and changing the Flash Player settings for the American Express website from "ask" to "on". It turns out flash player had just been blocking the chat function and this fixed my problem immediately.
Hope this helps!
I resolved the problem on Mac Safari by going to the "Security" tab in Safari preferences, clicking on "Plug-in Settings" and changing the Flash Player settings for the American Express website from "ask" to "on". It turns out flash player had just been blocking the chat function and this fixed my problem immediately.
Hope this helps!
Jan 5, 2018, 3:14 pm
#29
Join Date: Jan 2018
Posts: 1
Jan 6, 2018, 10:17 am
#30
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
+1
That was the magic sauce, thanks! Had previously tried toggling "Do Not Track" to no avail, but unblocking third party cookies was what ultimately did the trick.
i.e. on my Chromebook, going to:
chrome://settings/content/cookies
FWIW I was able to leave adbl*ck on, and Do Not Track on, and still got the Live Chat button. However I had to turn Ghostery off in order to be able to actually send a message.
That was the magic sauce, thanks! Had previously tried toggling "Do Not Track" to no avail, but unblocking third party cookies was what ultimately did the trick.
i.e. on my Chromebook, going to:
chrome://settings/content/cookies
FWIW I was able to leave adbl*ck on, and Do Not Track on, and still got the Live Chat button. However I had to turn Ghostery off in order to be able to actually send a message.