Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Jan 18, 2019, 10:29 am
#1411
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
should be 0 guests with the ability to buy same day access for guests, maybe make it free for kids under the age that is required to be an au?
Jan 18, 2019, 11:16 am
#1412
Join Date: May 2005
Location: Los Angeles
Posts: 600
I am big fan of the new change, particularly now that cardholders can't bring an unlimited amount of "immediate family members." Under the new policy, you can only bring in 2 guests per card unless the guest is under 2 years old which doesn't count against the limit.
Jan 18, 2019, 11:30 am
#1413
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Yes. My experience in SEA last month: arrived on a DL flight, connecting to another DL four hours later. Went to the lounge and showed my departing BP. Agent asked if I had a BP from an inbound flight (i.e., was I making a connection), as I would otherwise have to wait for admission. Seemed like a reasonable way to handle this. Note: I am old-fashioned and almost always have paper boarding passes. If I do use an app, I take a screenshot of the boarding pass.
Jan 18, 2019, 11:45 am
#1414
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 513
Yes. My experience in SEA last month: arrived on a DL flight, connecting to another DL four hours later. Went to the lounge and showed my departing BP. Agent asked if I had a BP from an inbound flight (i.e., was I making a connection), as I would otherwise have to wait for admission. Seemed like a reasonable way to handle this. Note: I am old-fashioned and almost always have paper boarding passes. If I do use an app, I take a screenshot of the boarding pass.
Jan 18, 2019, 1:03 pm
#1415
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
So a traveler with an inbound boarding pass can enter immediately, but an outbound travel only within 3 hours of departure?
Jan 18, 2019, 2:42 pm
#1416
Join Date: Mar 2014
Location: EWR
Posts: 2,112
this particular change was implemented a while ago and is not new
Jan 18, 2019, 3:33 pm
#1417
Join Date: Apr 2006
Posts: 352
For those that paid the annual fee under the assumption the lounges would admit arriving passengers, has anyone had luck getting a refund of the annual fee? This mid-year policy change has devalued the card to the point where asking for an annual fee refund is reasonable.
Jan 18, 2019, 3:58 pm
#1418
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
- inbound + outbound boarding pass gets you in immediately.
- outbound boarding pass gets you in only within 3 hrs of departure.
- inbound boarding pass no longer gets you in.
Jan 18, 2019, 4:16 pm
#1419
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
- Point of origin access within 3 hours; connecting passengers immediately
- No more using as arrivals lounge
Regards
Jan 18, 2019, 5:45 pm
#1420
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
My understanding is that these new rules do not go into effect until March 2019? Are individual lounges applying them now all the time?
Jan 18, 2019, 7:51 pm
#1421
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
For those that paid the annual fee under the assumption the lounges would admit arriving passengers, has anyone had luck getting a refund of the annual fee? This mid-year policy change has devalued the card to the point where asking for an annual fee refund is reasonable.
Jan 18, 2019, 7:52 pm
#1422
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
2 guests per card has been in effect for a while now. That’s not what’s changing
Jan 18, 2019, 9:51 pm
#1423
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 407
As a data point, I’ve used LGA as an arrival lounge today. I checked in early to IAH last week ( 7hours before departure) and no one asked for an incoming bp.
Jan 18, 2019, 10:49 pm
#1424
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
Jan 19, 2019, 12:03 am
#1425
Join Date: May 2000
Location: Seattle, WA
Programs: Various
Posts: 2,155
My understanding is those rules apply only for Platinum customers; Centurion customers have rules that are slightly different with regards to the 3 hour access rule not applying, and also the immediate family option still applying (OR two guests)