Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Jul 31, 2016, 8:45 pm
#556
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
In LAS right now and while it was busy at 630 it has rapidly died off. Plenty of seating.
Jul 31, 2016, 9:51 pm
#557
Join Date: Dec 2015
Posts: 31
In LAS, still some seats and no crowding or lines. Great food and great drinks!
Aug 1, 2016, 3:55 am
#558
Join Date: Sep 2014
Location: SJC/SFO
Programs: AA DL
Posts: 46
SFO was very crowded this Friday around 4pm. Was hard to find any seats.
Aug 1, 2016, 3:58 pm
#559
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
Arrived at LAS around 2:25PM. It's about 75% full, and there is ample seating for anyone coming in.
Today's menu consists of chicken cacciatore, a pasta dish, turkey sandwiches, some sort of cooked green vegetable, soup, and salad. Dessert is sugar cookies.
Today's menu consists of chicken cacciatore, a pasta dish, turkey sandwiches, some sort of cooked green vegetable, soup, and salad. Dessert is sugar cookies.
Aug 2, 2016, 10:49 am
#560
Join Date: Dec 2013
Posts: 158
SFO was crowded last weekend around 7 pm. Great lounge but lots of kids when I went
Aug 2, 2016, 4:39 pm
#561
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
Any tips on how to complain about crowding, specifically at the SEA Studio?
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
Aug 2, 2016, 4:55 pm
#562
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,697
Don't think you'll get much traction re SEA since it's tiny, just sayin'
Aug 2, 2016, 4:56 pm
#563
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Any tips on how to complain about crowding, specifically at the SEA Studio?
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
Regards
I'm a little unclear of the point of this thread...
We are now at basically 500+ posts of "I'm currently in Centurion Lounge XXX and it packed to the gills, this sucks" or "I'm currently in Centurion Lounge YYY and it's pretty empty, I don't see what all the fuss is about"
Is anyone unclear at this point, that Cent Lounges, net-net are crowed more often than not and will likely only get more crowded as time goes by? Are people still perplexed by this?
There is really no way this scales for Amex. Many in this forum used to shout "Once Amex builds more lounges I'm cancelling my Admiral's Club membership, yada, yada, yada" Here is the problem, back in the day when Amex allowed access to all the numerous airline clubs the loading was spread across many more clubs. AA alone had 40+ ACs back then. Heck, they have four ACs at DFW alone, Amex one.
So you had AA fliers going to ACs, UA fliers going to their club, and CO folks going to theirs. Now all fliers are trying to squeeze into one club per airport. We are how many years into this experiment, and Amex has completed... wait for it... 5 full clubs and 1 "Studio" If you think Amex is your lounge savior, you are likely to be sorely disappointed.
I remember one poster a long time ago sharing that when attempting to access the Seattle "Studio" it was too crowed so they gave him a $25 Starbucks gift card and beeper for them to notify him when there was room in the club.
That my friends, does not scale...
Regards
We are now at basically 500+ posts of "I'm currently in Centurion Lounge XXX and it packed to the gills, this sucks" or "I'm currently in Centurion Lounge YYY and it's pretty empty, I don't see what all the fuss is about"
Is anyone unclear at this point, that Cent Lounges, net-net are crowed more often than not and will likely only get more crowded as time goes by? Are people still perplexed by this?
There is really no way this scales for Amex. Many in this forum used to shout "Once Amex builds more lounges I'm cancelling my Admiral's Club membership, yada, yada, yada" Here is the problem, back in the day when Amex allowed access to all the numerous airline clubs the loading was spread across many more clubs. AA alone had 40+ ACs back then. Heck, they have four ACs at DFW alone, Amex one.
So you had AA fliers going to ACs, UA fliers going to their club, and CO folks going to theirs. Now all fliers are trying to squeeze into one club per airport. We are how many years into this experiment, and Amex has completed... wait for it... 5 full clubs and 1 "Studio" If you think Amex is your lounge savior, you are likely to be sorely disappointed.
I remember one poster a long time ago sharing that when attempting to access the Seattle "Studio" it was too crowed so they gave him a $25 Starbucks gift card and beeper for them to notify him when there was room in the club.
That my friends, does not scale...
Regards
Aug 2, 2016, 5:01 pm
#564
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Aug 2, 2016, 5:29 pm
#565
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Ah...FT'ers generally don't like the things I suggest because I tend to focus on capitalistic, market based solutions rather than feeling like a victim without options.
It's quite simple for me; the moment, the absolute microsecond that I feel like the Amex Platinum card doesn't deliver relative to the $250 net annual fee (and yes, it's $250 no matter how much some here like to pretend it's $450) I will cancel the card, period, full stop. I won't be commiserating about it here on FT. I won't be asking others here if they think I should or shouldn't cancel the card or if I think maybe Amex will improve the benefits at some undefined point in the future. I'll just cancel the card and move on.
That is how a free market economy is supposed to operate, vote with your wallet. That is the only language Amex speaks. If a bunch of people whine anonymously on internet bulletin boards but don't cancel the card in measurable, demonstrable and revenue impacting numbers, why in the world would Amex spend any incremental dollar to capture the same revenue they already have?
Seriously folks, we are years... many, many years into this and there are, I say again, 5 count em' 5 U.S. based clubs and one Studio. Exactly two more than the number Admiral's Clubs at just DFW. How is everyone feeling about this run rate for covering the globe?
Regards
It's quite simple for me; the moment, the absolute microsecond that I feel like the Amex Platinum card doesn't deliver relative to the $250 net annual fee (and yes, it's $250 no matter how much some here like to pretend it's $450) I will cancel the card, period, full stop. I won't be commiserating about it here on FT. I won't be asking others here if they think I should or shouldn't cancel the card or if I think maybe Amex will improve the benefits at some undefined point in the future. I'll just cancel the card and move on.
That is how a free market economy is supposed to operate, vote with your wallet. That is the only language Amex speaks. If a bunch of people whine anonymously on internet bulletin boards but don't cancel the card in measurable, demonstrable and revenue impacting numbers, why in the world would Amex spend any incremental dollar to capture the same revenue they already have?
Seriously folks, we are years... many, many years into this and there are, I say again, 5 count em' 5 U.S. based clubs and one Studio. Exactly two more than the number Admiral's Clubs at just DFW. How is everyone feeling about this run rate for covering the globe?
Regards
Last edited by scubadu; Aug 2, 2016 at 5:46 pm
Aug 2, 2016, 5:30 pm
#566
Join Date: Jul 2014
Location: SFO
Posts: 266
Any tips on how to complain about crowding, specifically at the SEA Studio?
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
I called and shared my dissatisfaction with lack of available seating on my last two visits and how two large families had commandeered most of the seating in the "front" of the lounge. The rep lightly apologized and then reminded me of Priority Pass. I said that was essentially papering over the problem.
I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences and she gave me the Amex's corporate mailing address without a name or a even a department.
Seriously though, what did you expect them to do? Kick members out?
Aug 2, 2016, 6:04 pm
#567
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
Any tips on how to complain about crowding, specifically at the SEA Studio?
I called and shared my dissatisfaction with lack of available seating on my last two visits ... I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences ...
I called and shared my dissatisfaction with lack of available seating on my last two visits ... I asked how I could get a response and she said all that she could give me was my case number. I asked for a contact to document my experiences ...
Aug 3, 2016, 11:30 am
#568
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,697
"many, many years into this and there are, I say again, 5 count em' 5 U.S. based clubs and one Studio."
There are 6 plus one Studio
There are 6 plus one Studio
Aug 3, 2016, 12:55 pm
#569
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,164
Was at SEA on Sunday mid-day. The crowding was bad. The front desk staff on duty were a bit brusque in just telling us to "wait here" instead of saying "my colleague will be around to escort you to a seat shortly."
Aug 4, 2016, 1:09 pm
#570
Join Date: Jul 2014
Location: SFO
Posts: 266
Those that complain about the SEA overcrowding, I'm wondering why do you not just use your PP and go to the Alaska Airlines Board Room? SEA Centurion Lounge is not a full service food location, and likely is on par with the Alaska Airlines lounge at that point. Based on the photos I see, you get some drinks and cold snacks and that's about it.
You can also go to the Delta lounge, which also has actual food (meals) and drinks.
I'm just posing a question here, I've never been to any of the lounges I've mentioned.
You can also go to the Delta lounge, which also has actual food (meals) and drinks.
I'm just posing a question here, I've never been to any of the lounges I've mentioned.