Accor Le Club Platinum Benefit for Amex Plat in Canada
Nov 15, 2013, 8:23 pm
#1
Original Poster
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Accor Le Club Platinum Benefit for Amex Plat in Canada
Just got a new Classic Accor Club in the mail. Phoned Accor and customer service rep said platinum was only good for the first year and I didn't qualify since I didn't meet stay requirements. Does that sound right? I would have thought with a $699 annual fee the benefit would apply as long as I have the card. Anyone else have experience with this?
Of course I am staying at a Sofitel next week and have lost all the Plat benefits!
Of course I am staying at a Sofitel next week and have lost all the Plat benefits!
Nov 15, 2013, 9:00 pm
#2
Join Date: Dec 2008
Posts: 4,519
from the AMEX web site, it state:
So, I think you can contact AMEX and have them fix your status for you.
Terms & Conditions
Le Club Accorhotels: Enrollment in the Accor program is required. Platinum Card members receive complimentary enrollment in Platinum status within Le Club Accorhotels, Accor’s Hotel loyalty program. Benefits are subject to change. Terms and conditions of the Accor Hotel loyalty program apply. For complete terms and conditions of Accor’s loyalty program visit accorhotels.com/leclub. Complimentary enrollment in Platinum status is valid as long as you are a Platinum Card member in good standing.
Le Club Accorhotels: Enrollment in the Accor program is required. Platinum Card members receive complimentary enrollment in Platinum status within Le Club Accorhotels, Accor’s Hotel loyalty program. Benefits are subject to change. Terms and conditions of the Accor Hotel loyalty program apply. For complete terms and conditions of Accor’s loyalty program visit accorhotels.com/leclub. Complimentary enrollment in Platinum status is valid as long as you are a Platinum Card member in good standing.
Nov 15, 2013, 10:58 pm
#3
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
Just got a new Classic Accor Club in the mail. Phoned Accor and customer service rep said platinum was only good for the first year and I didn't qualify since I didn't meet stay requirements. Does that sound right? I would have thought with a $699 annual fee the benefit would apply as long as I have the card. Anyone else have experience with this?
Of course I am staying at a Sofitel next week and have lost all the Plat benefits!
Of course I am staying at a Sofitel next week and have lost all the Plat benefits!
Nov 16, 2013, 8:22 am
#4
Original Poster
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Nov 19, 2013, 1:29 pm
#8
Join Date: Sep 2012
Location: YYZ (YUL/LHR)
Programs: AC - E50, CX - G, Accor Plat, SPG Gold
Posts: 903
Excellent perk, I have had my room upgraded on all three stays at Sofitel since I got this benefit, generously distributed free drinks and late check outs no issue. Club access now added as a benefit but many Sofitels in NA do not have.
Nov 20, 2013, 3:25 pm
#9
Original Poster
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
I called in and AMEX said they would look into it. They wanted me to call back to find resolution but I am in South America now so I did not, but checked my status on Accor website and it says platinum as of today. Checking into Sofitel Rio tonight. What's the odds of getting any Plat benefits?
Aug 17, 2014, 7:39 pm
#11
Join Date: Feb 2005
Posts: 7,156
I booked my room through the Amex Platinum Travel Service because they were able to find same room for the same dates at the same property for 10% cheaper before taxes than the Accor web site.
At check-in, I was told that bookings made through 3rd party are not eligible for point accrual and my Accor Platinum status will NOT be recongised for the stay. In order to be "recognised" as an Accor Platinum member and the (very limited) "perks" that come with it, I must book through Accor central reservation call centre or their web site.
Sigh.
(But Starwood has the same rule too.)
Aug 18, 2014, 7:24 am
#12
Join Date: Oct 2012
Location: London, UK
Posts: 163
Starwood stays booked by the UK AmEx Platinum Travel over the phone do qualify for both SPG points and perks. Not sure about bookings by internet
To the best of my knowledge it is the same as with any other travel agent. Where they are simply facilitating and you are paying the hotel directly then you get points/ perks. Where you pay the agent themselves, like with brochured holidays etc then no points or perks.
To the best of my knowledge it is the same as with any other travel agent. Where they are simply facilitating and you are paying the hotel directly then you get points/ perks. Where you pay the agent themselves, like with brochured holidays etc then no points or perks.
Aug 18, 2014, 7:29 am
#13
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
In the USA, stays booked through Platinum Travel Service (even if made online) are typically eligible for program status and rewards. Stays booked through American Express Travel are not. I believe this is because the chains see PTS as a travel agency, but AET (which is outsourced) as a consolidator. The pattern may be different in other countries.
Aug 22, 2014, 6:01 am
#15
Join Date: Sep 2012
Location: YYZ (YUL/LHR)
Programs: AC - E50, CX - G, Accor Plat, SPG Gold
Posts: 903
I have stayed at least at four Sofitels in the last year all booked on Hotwire and I have never been refused full benefits, they have usually indicated on check in that the stays were not eligible for points but at least once they ended up crediting the night rate.