Accor Le Club Platinum Benefit for Amex Plat in Canada
 

Just got a new Classic Accor Club in the mail. Phoned Accor and customer service rep said platinum was only good for the first year and I didn't qualify since I didn't meet stay requirements. Does that sound right? I would have thought with a $699 annual fee the benefit would apply as long as I have the card. Anyone else have experience with this?

Of course I am staying at a Sofitel next week and have lost all the Plat benefits!

from the AMEX web site, it state:

So, I think you can contact AMEX and have them fix your status for you.

Accor Club gave people free platinum status last year and early this year. I got one too, but didn't feel it offer much benefits so never used it.

I will give it a shot and report back. Thanks

Mine was renewed without issue, without asking (I just got a new Accor Plat card by mail)

I had to call AMEX to get mine renewed.

With the UK, that has the same offer, it drops off at year end but you can reapply for Platinum again via Amex and it goes through without issues.

Excellent perk, I have had my room upgraded on all three stays at Sofitel since I got this benefit, generously distributed free drinks and late check outs no issue. Club access now added as a benefit but many Sofitels in NA do not have.

I called in and AMEX said they would look into it. They wanted me to call back to find resolution but I am in South America now so I did not, but checked my status on Accor website and it says platinum as of today. Checking into Sofitel Rio tonight. What's the odds of getting any Plat benefits?

Does anyone know if this also applies for Amex Platinum US?

I just had my first Novotel stay since obtaining my Accor Platinum status through Amex Plat.

I booked my room through the Amex Platinum Travel Service because they were able to find same room for the same dates at the same property for 10% cheaper before taxes than the Accor web site.

At check-in, I was told that bookings made through 3rd party are not eligible for point accrual and my Accor Platinum status will NOT be recongised for the stay. In order to be "recognised" as an Accor Platinum member and the (very limited) "perks" that come with it, I must book through Accor central reservation call centre or their web site.

Sigh. :td:

(But Starwood has the same rule too.)

Starwood stays booked by the UK AmEx Platinum Travel over the phone do qualify for both SPG points and perks. Not sure about bookings by internet

To the best of my knowledge it is the same as with any other travel agent. Where they are simply facilitating and you are paying the hotel directly then you get points/ perks. Where you pay the agent themselves, like with brochured holidays etc then no points or perks.

In the USA, stays booked through Platinum Travel Service (even if made online) are typically eligible for program status and rewards. Stays booked through American Express Travel are not. I believe this is because the chains see PTS as a travel agency, but AET (which is outsourced) as a consolidator. The pattern may be different in other countries.

I got mine renewed (plat card came in through the mail) though I've never had one single stay.



EDIT: sorry, just realized OP posted in 2013 and this is probably not relevant anymore

I have stayed at least at four Sofitels in the last year all booked on Hotwire and I have never been refused full benefits, they have usually indicated on check in that the stays were not eligible for points but at least once they ended up crediting the night rate.