AMEX (Canada) Losing Shoppers Drug Mart
Nov 25, 2012, 6:14 am
#31
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
pium points.
Nov 25, 2012, 10:05 am
#32
Join Date: Sep 2012
Location: YVR
Posts: 1,847
I doubt that SDM Customer Service would have sent me this response to my query in WRITING if it was going to happen. Maybe cashiers have been told to 'discourage' use? LOL!
Nov. 23, 2012
Thank you for writing us. We will be continually accepting American Express Cards as a method of payment at our Shoppers Drug Mart locations. We apologize for any miscommunication you may have received.Please do not hesitate to contact the Customer Service Call Centre at 1-800-SHOPPERs should you have any further questions or comments or require immediate assistance.
Regards,
Noelle
Customer Service
Nov. 23, 2012
Thank you for writing us. We will be continually accepting American Express Cards as a method of payment at our Shoppers Drug Mart locations. We apologize for any miscommunication you may have received.Please do not hesitate to contact the Customer Service Call Centre at 1-800-SHOPPERs should you have any further questions or comments or require immediate assistance.
Regards,
Noelle
Customer Service
Nov 25, 2012, 2:14 pm
#33
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
Here's the SDM reply from my website feedback...
Thank you for writing us. Please rest assured that Shoppers Drug Mart has no plans to continue discontinue accepting the American Express credit card. We have recently renewed our partnership with their company and will be continuing to accept their customers' cards. We apologize for any confusion or miscommunication that may have arisen in this regard.
Please do not hesitate to contact us at 1-800-SHOPPERs should you have any further questions or should you require immediate assistance in the future.
Thank you for writing us. Please rest assured that Shoppers Drug Mart has no plans to continue discontinue accepting the American Express credit card. We have recently renewed our partnership with their company and will be continuing to accept their customers' cards. We apologize for any confusion or miscommunication that may have arisen in this regard.
Please do not hesitate to contact us at 1-800-SHOPPERs should you have any further questions or should you require immediate assistance in the future.
Nov 25, 2012, 3:05 pm
#34
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Here's the SDM reply from my website feedback...
Thank you for writing us. Please rest assured that Shoppers Drug Mart has no plans to continue discontinue accepting the American Express credit card. We have recently renewed our partnership with their company and will be continuing to accept their customers' cards. We apologize for any confusion or miscommunication that may have arisen in this regard.
Please do not hesitate to contact us at 1-800-SHOPPERs should you have any further questions or should you require immediate assistance in the future.
Thank you for writing us. Please rest assured that Shoppers Drug Mart has no plans to continue discontinue accepting the American Express credit card. We have recently renewed our partnership with their company and will be continuing to accept their customers' cards. We apologize for any confusion or miscommunication that may have arisen in this regard.
Please do not hesitate to contact us at 1-800-SHOPPERs should you have any further questions or should you require immediate assistance in the future.
Nov 25, 2012, 7:45 pm
#36
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Nov 25, 2012, 8:02 pm
#37
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Nov 25, 2012, 8:14 pm
#38
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Nov 25, 2012, 9:28 pm
#39
Original Poster
Join Date: Jun 2000
Location: YYZ
Programs: AC, AA, UA, BA, Hilton
Posts: 2,907
There was a thread some time ago where someone who didn't use the Shoppers Optimum points card for a long period found that when he finally did try to use it Shoppers had cancelled the card for non-use. Why bother if you only shop there once every four or five years? If the recent emails from SDM are correct that they are staying with AMEX, then the MR points and Optimum points with that card (just the points card, not the CC) would be like doubledipping as both get something in the way of rewards.
Hope the above emails are the final response and put an end to the confusion.
bj-21.
Hope the above emails are the final response and put an end to the confusion.
bj-21.
Nov 26, 2012, 6:49 am
#40
Join Date: May 2011
Location: Closer to YKZ than YYZ
Programs: AC*75K, Amex Centurion, Marriott Platinum Elite, All Accor Diamond, Hilton Diamond
Posts: 269
Friend of mine owns a SDM and said that there is a new deal with Amex to continue accepting the card. He cited the lack of chip security as the main issue rather than the percentage that goes to Amex. Without the chip and pin, he estimated that there is about $40-$50K in fraudulent charges per month at his store.
Nov 26, 2012, 7:25 am
#41
Join Date: Dec 2009
Location: NB, Canada
Programs: Fairmont, Amex MR, Marriott
Posts: 2,531
Friend of mine owns a SDM and said that there is a new deal with Amex to continue accepting the card. He cited the lack of chip security as the main issue rather than the percentage that goes to Amex. Without the chip and pin, he estimated that there is about $40-$50K in fraudulent charges per month at his store.
Nov 26, 2012, 7:53 am
#42
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Friend of mine owns a SDM and said that there is a new deal with Amex to continue accepting the card. He cited the lack of chip security as the main issue rather than the percentage that goes to Amex. Without the chip and pin, he estimated that there is about $40-$50K in fraudulent charges per month at his store.
Systemwide that would be a good estimate, but at just one store?
Besides, if Canada is so insecure, what's the US?
(Most of their cards don't even HAVE chips, and those that do require a signature!)
Nov 26, 2012, 5:18 pm
#43
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Friend of mine owns a SDM and said that there is a new deal with Amex to continue accepting the card. He cited the lack of chip security as the main issue rather than the percentage that goes to Amex. Without the chip and pin, he estimated that there is about $40-$50K in fraudulent charges per month at his store.
It's not like they're busy there with long lines and can't afford to spend the 10 seconds it takes to double-check a driver's license!Sometimes that's quicker than someone entering their PIN (not everyone is savvy with having to do anything but sign their name when they buy stuff)... Oh the many painful times I've had to wait in line while a person tried to remember their pin, or press the tiny little buttons...