AmEx USA match better new account offer?
Jul 26, 2013, 11:21 am
#17
Join Date: Jul 2006
Location: SJC
Posts: 251
Delta Amex: Received better offer 1wk after receiving card
Has anyone successfully convinced Delta/Amex to give them the better offer?
I was likely qualified for the better offer at time of application of the original card.
I hit Silver last month - shortly thereafter, I went ahead and applied for the Platinum card with 30k mi / 5k MQM after spending $500.
As part of my 'You're now silver!' package I received in the mail yesterday, I received an offer for 35k / 10k MQM after spending $2k within 3mos.
I called Amex once and the phone rep didn't seem to comprehend what I was asking. Anyone think I'll have any luck if I call back and persist?
I was likely qualified for the better offer at time of application of the original card.
I hit Silver last month - shortly thereafter, I went ahead and applied for the Platinum card with 30k mi / 5k MQM after spending $500.
As part of my 'You're now silver!' package I received in the mail yesterday, I received an offer for 35k / 10k MQM after spending $2k within 3mos.
I called Amex once and the phone rep didn't seem to comprehend what I was asking. Anyone think I'll have any luck if I call back and persist?
Jul 26, 2013, 11:31 am
#18
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
I was able to match the BGR card, from 50k to 75k a few months back, but usually it's next to impossible to get them to match.
I had a very candid conversation with the CSR about how for someone bringing new business expenses to Amex that seeing a 50% higher bonus 2 weeks after getting the card really sucked and wasn't the best business move to keep customers long term. He agreed to match it and I was matched within a week or two of hitting the spend.
I had a very candid conversation with the CSR about how for someone bringing new business expenses to Amex that seeing a 50% higher bonus 2 weeks after getting the card really sucked and wasn't the best business move to keep customers long term. He agreed to match it and I was matched within a week or two of hitting the spend.
Jul 26, 2013, 12:57 pm
#19
Join Date: May 2010
Programs: Delta Kryptonium
Posts: 1,144
Wife got a flyer with her Delta Silver package earlier this year: DL AMEX Plat., 30k RDM + 10k MQM with a $2,000 spend in 3 months, & we took it. Two weeks later she received a directed mail piece from AMEX for the DL AMEX Plat. for 40k RDM + 15k MQM with a $2,000 spend in 3 months. I called & the best I could get, after talking to two CSRs, was an extra 5k RDMs (I was told the MQMs are "gold" and they can't/won't give them to match).
You should be able to get something, but what "something" will be is debatable.
You should be able to get something, but what "something" will be is debatable.
Jul 26, 2013, 3:44 pm
#20
Join Date: Oct 2010
Location: LAS
Programs: Southwest, United, Marriott
Posts: 160
Jul 28, 2014, 10:34 am
#21
Join Date: Aug 2011
Location: New York
Posts: 117
Any luck getting Amex to match higher offer for delta business card?
I recently got approved and received the delta skymiles gold business card for an offer of 30,000 miles and $50 statement credit for delta.com purchase. I logged into my Amex account and found the same card with a 35,000 mile offer. Called customer service twice to see if I can get that matched with no luck. Does anyone have success getting Amex to match a higher offer?
Mar 24, 2017, 12:24 pm
#22
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,123
Possible to match to a higher sign-up bonus?
I am a bit disappointed to know that the sign-up bonus for the Hilton surpass card just got much better shortly after I got approved. Mine was only a 75k bonus after $3000 spending in 3 months. Is it possible to call and ask for a match? I knew it was easy with Chase but heard that not so easy with Amex. Any suggestions? Thanks!
Mar 24, 2017, 2:54 pm
#25
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
There's no harm asking, but do NOT cancel the card and reapply, as some CSR's will advise. This won't work. You will receive no bonus on the second application, no matter what you were told.
Mar 30, 2017, 2:21 pm
#26
Join Date: Mar 2017
Programs: Alaska, SPG Gold , Marriott Gold, Hilton Gold, Delta
Posts: 12
This is my first Amex card. So, I'm hoping they will honor the higher bonus. Of course, that changes my initial spend to $5k.
Mar 30, 2017, 5:23 pm
#27
Join Date: Sep 2007
Posts: 998
I applied mid March on the 40k bonus offer linked through TPG website. I then saw the 75k offers when I visited Amex.com. I called and the first rep I spoke to said the only offer he saw for my account was the 40k. Offered to send me to a MR rep. I took him up on that. MR rep said she couldn't do anything authorizing the higher bonus but she did send my request on to corporate. I was told 7-10 days for a response.
This is my first Amex card. So, I'm hoping they will honor the higher bonus. Of course, that changes my initial spend to $5k.
This is my first Amex card. So, I'm hoping they will honor the higher bonus. Of course, that changes my initial spend to $5k.
I'm going to go ballistic if that's the case, lol. The rep I spoke to never offered to bump it to someone else and in fact seemed to suggest NO ONE had access to assigning or changing introductory offers
That and then being hit with the fee increase announcement was rather annoying for me. In my personal situation I get zero extra perks except for the metal card... if they're trying to "one up" the CSR, between the much lower signup bonus, higher cost, and lackluster benefits (at least to me), they did a seriously poor job. CSR still is my go to card, Amex is just for lounge access and SPG/Hilton status.
May 5, 2017, 9:34 pm
#28
Join Date: Feb 2017
Programs: United MileagePlus Gold
Posts: 58
Applied with a 60k offer, just got a 75k offer
I applied for an Amex Platinum card yesterday with the standard 60k points/5k spend in the first 3 months offer. I just got a 75k offer today via the web site. I called the help # and opened a case with the POID for the 75k offer asking for that to be applied. What are the chances it gets applied to my card?
Thanks!
Thanks!
Aug 24, 2017, 3:57 pm
#30
Join Date: May 2009
Posts: 143
Who To Contact To Get Matching Offer?
Three weeks ago I was solicited by Amex (meaning they phoned me inviting me to apply) for one of their cards. The welcome bonus was 50,000 MR. I accepted their phone offer and was approved.
Now, only 3 weeks later, I discover on online welcome bonus offer of 75,000 MR. Exact same terms as the offer I was given.
Spoke to CSR who basically said "too bad." Nothing will be done.
Then escalated to a supervisor who said all she can do is fill out a complaint form.
Can anyone suggest another approach or contact to try and get Amex to match its offer? Tried online chat but as it's a virtual chat I didn't get any replies.
Now, only 3 weeks later, I discover on online welcome bonus offer of 75,000 MR. Exact same terms as the offer I was given.
Spoke to CSR who basically said "too bad." Nothing will be done.
Then escalated to a supervisor who said all she can do is fill out a complaint form.
Can anyone suggest another approach or contact to try and get Amex to match its offer? Tried online chat but as it's a virtual chat I didn't get any replies.