Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Oct 27, 2019, 12:01 pm
#796
Join Date: Mar 2017
Posts: 102
Just got notification flight change on return from Maui in Jan, flight leaves 1:25 earlier than originally scheduled. Flying A321neo through PHX with connection home unchanged, just longer layover due to earlier flight.
Any chance they will change me to 772 through DFW if I call as an EXP. Much prefer the lie flat seats in business.
Any chance they will change me to 772 through DFW if I call as an EXP. Much prefer the lie flat seats in business.
Oct 27, 2019, 12:37 pm
#797
Join Date: Sep 2012
Posts: 1,336
Just got notification flight change on return from Maui in Jan, flight leaves 1:25 earlier than originally scheduled. Flying A321neo through PHX with connection home unchanged, just longer layover due to earlier flight.
Any chance they will change me to 772 through DFW if I call as an EXP. Much prefer the lie flat seats in business.
Any chance they will change me to 772 through DFW if I call as an EXP. Much prefer the lie flat seats in business.
Oct 28, 2019, 1:12 am
#798
Join Date: Mar 2017
Programs: Ba executive club
Posts: 11
Flight time pushed to later. Is it likely to be changeable to an earlier flight
Hi guys.
After a lot of searching , I have been unable to get a clear answer so I was hoping someone might be able to advise me.
My wife and I are doing a road trip around Texas and then onto playa del Carmen for a week afterwards for some relax time.
I booked a flight with AA through Expedia (I had to as AA site wasn't accepting my Irish credit card) and we booked AA1547 on the 11/30/19 @ 18:50.
Subsequently this has been changed To 19:12 and again until 19:15. I know it's only 25 mins in total but the issue is the arrival time which has now changed to 11:00 PM.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
Now because AA have changed us later , I will be out of pocket.
I have called Expedia but they say it's too small a change in time to do anything for me
What do you think I should do?
After a lot of searching , I have been unable to get a clear answer so I was hoping someone might be able to advise me.
My wife and I are doing a road trip around Texas and then onto playa del Carmen for a week afterwards for some relax time.
I booked a flight with AA through Expedia (I had to as AA site wasn't accepting my Irish credit card) and we booked AA1547 on the 11/30/19 @ 18:50.
Subsequently this has been changed To 19:12 and again until 19:15. I know it's only 25 mins in total but the issue is the arrival time which has now changed to 11:00 PM.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
Now because AA have changed us later , I will be out of pocket.
I have called Expedia but they say it's too small a change in time to do anything for me
What do you think I should do?
Oct 29, 2019, 5:18 am
#799
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Subsequently this has been changed To 19:12 and again until 19:15. I know it's only 25 mins in total but the issue is the arrival time which has now changed to 11:00 PM.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
Flights are late all the time, and even with the earlier flights, if it had been one or two hours late, what would you have done? Neither Expedia nor AA would have compensated you for that either?
IMHO, if you had to check in by 11 pm or else pay extra, you should have either booked a flights that arrived hours earlier, or else planned on paying extra anyway.
And you still need to do that, because the flight could be a bit early or a bit late. And are you checking bags? The time it takes to get out the airport is very dependent on whether you check bags or not. And are you sitting at the front of the plane or the back? The time it to get off of the plane is very dependent on where you sit on the plane.
So many things can affect when you get out of the airport by more than 25 minutes, that it seems to me that you misplanned things if 25 minutes of a flight change totally ruined everything.
Oct 29, 2019, 11:09 am
#800
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL), HH Diamond
Posts: 1,293
Hi guys.
After a lot of searching , I have been unable to get a clear answer so I was hoping someone might be able to advise me.
My wife and I are doing a road trip around Texas and then onto playa del Carmen for a week afterwards for some relax time.
I booked a flight with AA through Expedia (I had to as AA site wasn't accepting my Irish credit card) and we booked AA1547 on the 11/30/19 @ 18:50.
Subsequently this has been changed To 19:12 and again until 19:15. I know it's only 25 mins in total but the issue is the arrival time which has now changed to 11:00 PM.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
Now because AA have changed us later , I will be out of pocket.
I have called Expedia but they say it's too small a change in time to do anything for me
What do you think I should do?
After a lot of searching , I have been unable to get a clear answer so I was hoping someone might be able to advise me.
My wife and I are doing a road trip around Texas and then onto playa del Carmen for a week afterwards for some relax time.
I booked a flight with AA through Expedia (I had to as AA site wasn't accepting my Irish credit card) and we booked AA1547 on the 11/30/19 @ 18:50.
Subsequently this has been changed To 19:12 and again until 19:15. I know it's only 25 mins in total but the issue is the arrival time which has now changed to 11:00 PM.
We have booked an AirBnB for the week ( I had a gift voucher from work to use) and because we will now not be able to get to the AirBnB until way after 11 the Host has an late night check in fee of 100 dollars extra. He was OK with our previous arrival time.
Now because AA have changed us later , I will be out of pocket.
I have called Expedia but they say it's too small a change in time to do anything for me
What do you think I should do?
Unfortunately, I think you have to go through Expedia, rather than dealing with AA directly.
Nov 16, 2019, 9:03 pm
#801
Join Date: Nov 2010
Posts: 11
I was successful in the opposite direction, had a BA award MUC-LHR-PHL-CLE with the surcharge and, due to involuntary schedule change overnight, they moved me to AA metal MUC-CLT-CLE and actually refunded my surcharge. I was pretty happy to get a call from AA that they were refunding US$300! The first agent refused completely to fix my 11-hour misconnection (even said I had to pay extra miles to get a valid flight), didn't even ask for a supervisor. Second gentleman very quickly put me on hold and fixed everything.
Nov 16, 2019, 9:21 pm
#802
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
That's routine, they have to refund the surcharge in that event.
Nov 17, 2019, 8:05 am
#803
Join Date: Mar 2019
Programs: American Airlines
Posts: 100
Refund After Already Changing Flight?
A flight I have in January was canceled (737-800 being moved to substitute elsewhere for MAX8 cancellations, I think) and I was switched onto another flight two hours (exactly) earlier. That flight involved getting up at 4 in the morning so I called in and got changed to the previous day instead. Subsequently that new flight I asked to be rescheduled to has also come into conflict with other responsibilities.
I called the exp line to ask if it was possible to cancel and get a refund and was told that there was nothing that could be done since I had already "accepted" the schedule change.
In the document linked in the Wiki at the top of this page it says this in the "Additional Categories – Rebooking After Schedule Change Acceptance" section.
It seems like that last line implies I can still get a refund. I know I have violated the "measure twice cut once" principle, but I'm still holding onto a shred of hope.
Am I reading the guidelines wrong? Is there any point pursuing this further? I appreciate any help those with relevant experience or knowledge may offer.
I called the exp line to ask if it was possible to cancel and get a refund and was told that there was nothing that could be done since I had already "accepted" the schedule change.
In the document linked in the Wiki at the top of this page it says this in the "Additional Categories – Rebooking After Schedule Change Acceptance" section.
"Refunds: Once the agency has accepted the schedule change and either:
Reissued the ticket for the schedule change annotating SKCHG in the Endorsement Box
Revalidated the ticket for schedule change using SalesLink - Schedule Change - Double-Time – Revalidate AA Flights
AA Auto-Revalidated the ticket
and the customer decides not to travel; A refund is permitted as long as the original schedule change was 60 minutes or greater"
It seems like that last line implies I can still get a refund. I know I have violated the "measure twice cut once" principle, but I'm still holding onto a shred of hope.
Am I reading the guidelines wrong? Is there any point pursuing this further? I appreciate any help those with relevant experience or knowledge may offer.
Nov 17, 2019, 9:38 pm
#804
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,844
If I booked a fight with miles and the schedule changes more than 60 mins can I request a different flight during the day?
Or are these flight changes only for paid tickets?
Or are these flight changes only for paid tickets?
Nov 18, 2019, 3:42 am
#806
Join Date: Nov 2014
Posts: 255
A flight I have in January was canceled (737-800 being moved to substitute elsewhere for MAX8 cancellations, I think) and I was switched onto another flight two hours (exactly) earlier. That flight involved getting up at 4 in the morning so I called in and got changed to the previous day instead. Subsequently that new flight I asked to be rescheduled to has also come into conflict with other responsibilities.
I called the exp line to ask if it was possible to cancel and get a refund and was told that there was nothing that could be done since I had already "accepted" the schedule change.
In the document linked in the Wiki at the top of this page it says this in the "Additional Categories – Rebooking After Schedule Change Acceptance" section.
It seems like that last line implies I can still get a refund. I know I have violated the "measure twice cut once" principle, but I'm still holding onto a shred of hope.
Am I reading the guidelines wrong? Is there any point pursuing this further? I appreciate any help those with relevant experience or knowledge may offer.
I called the exp line to ask if it was possible to cancel and get a refund and was told that there was nothing that could be done since I had already "accepted" the schedule change.
In the document linked in the Wiki at the top of this page it says this in the "Additional Categories – Rebooking After Schedule Change Acceptance" section.
"Refunds: Once the agency has accepted the schedule change and either:
Reissued the ticket for the schedule change annotating SKCHG in the Endorsement Box
Revalidated the ticket for schedule change using SalesLink - Schedule Change - Double-Time – Revalidate AA Flights
AA Auto-Revalidated the ticket
and the customer decides not to travel; A refund is permitted as long as the original schedule change was 60 minutes or greater"
It seems like that last line implies I can still get a refund. I know I have violated the "measure twice cut once" principle, but I'm still holding onto a shred of hope.
Am I reading the guidelines wrong? Is there any point pursuing this further? I appreciate any help those with relevant experience or knowledge may offer.
Nov 18, 2019, 8:07 am
#807
Join Date: May 2002
Location: Trinidad & Tobago
Posts: 437
I've got AAward flights booked in Feb 2020 flying POS-MIA-YYZ with an overnight stop in MIA. AA just rescheduled my flight which means that I leave MIA 5 hours later than originally scheduled. This means that I get into YYZ at night instead of daytime. Since I have a 3hr drive from YYZ I'm likely to book a YYZ hotel for the night of arrival.
Since this is non-weather related change do I have any options for compensation from AA?
Since this is non-weather related change do I have any options for compensation from AA?
Nov 18, 2019, 6:32 pm
#808
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,813
I've got AAward flights booked in Feb 2020 flying POS-MIA-YYZ with an overnight stop in MIA. AA just rescheduled my flight which means that I leave MIA 5 hours later than originally scheduled. This means that I get into YYZ at night instead of daytime. Since I have a 3hr drive from YYZ I'm likely to book a YYZ hotel for the night of arrival.
Since this is non-weather related change do I have any options for compensation from AA?
Since this is non-weather related change do I have any options for compensation from AA?
However, you do have the option of looking for other POS...YYZ routings and requesting the change at no charge if you find something you like. Or canceling at no charge and doing your own new booking.