FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

JJeffrey Oct 25, 2019 4:22 am


Originally Posted by Shareholder (Post 31663548)
Didn't realize redeemed certificates can be returned. I have 1800 BE points expiring at the end of December. If I redeem for an award (say a coach return North America) and then return it, will the points no longer expire? (I doubt they would, but just asking.)


Originally Posted by jcatman (Post 31664059)
The points will be reinstated with the original expiration date. You'll pay $150 minimum for the pleasure of returning the award.

That is certainly not my experience, whenever I have cancelled an award the returned points always have a new expiration. YMMV I guess. Additionally you don't pay the fee if you cancel the award within 5 days.

I had 12k points expiring this year, so last week I claimed a 25k AAnytime award, then cancelled it a few mins later. Everything done online, no fee, points returned, and I no longer have any expiring this year.

jcatman Oct 25, 2019 8:56 am


Originally Posted by JJeffrey (Post 31664582)
That is certainly not my experience, whenever I have cancelled an award the returned points always have a new expiration. YMMV I guess. Additionally you don't pay the fee if you cancel the award within 5 days.

I had 12k points expiring this year, so last week I claimed a 25k AAnytime award, then cancelled it a few mins later. Everything done online, no fee, points returned, and I no longer have any expiring this year.

Based upon your experience, did you want to correct the Wiki for this thread under the category "Returning Unused Awards? As of now, the Wiki states that when unused rewards are returned after five days of issue, the points are reinstated with the original expiration date.

I changed the Wiki awhile back when I received an email from BusinessExtra indicating that the $150 reinstatement fee applies to all Business Extra customers regardless of their status with the airline.

mvoight Oct 25, 2019 8:58 am


Originally Posted by jcatman (Post 31664059)
The points will be reinstated with the original expiration date. You'll pay $150 minimum for the pleasure of returning the award.

EXP's don't pay the $150, correct?
And, I doubt the original date is kept, as that would make you get no refund if you canceled a flight passed the date the points would have expired.

jcatman Oct 25, 2019 6:43 pm


Originally Posted by mvoight (Post 31665262)
EXP's don't pay the $150, correct?
And, I doubt the original date is kept, as that would make you get no refund if you canceled a flight passed the date the points would have expired.

The email I received from Business Extra Customer Service stated that everyone (regardless of airline status) pays the $150 fee if the award is cancelled outside the 5-day window.

skasner Oct 28, 2019 11:39 pm

Hi all. This thread has been very helpful and I have been able to use BXP1s with success, so thank you all. However, I am still puzzled by the inconsistencies in earning BE points. About 1/3 of all of our flights are disqualified from earning any points due to being "discounted." Since BE points are earned based solely on $ spent, I cannot figure out why some earn zero points. Doesn't seem to correlate with price or class (none are basic economy or companion fares). Some just seem to be disqualified at random. Any ideas?

mvoight Oct 28, 2019 11:53 pm


Originally Posted by skasner (Post 31676450)
Hi all. This thread has been very helpful and I have been able to use BXP1s with success, so thank you all. However, I am still puzzled by the inconsistencies in earning BE points. About 1/3 of all of our flights are disqualified from earning any points due to being "discounted." Since BE points are earned based solely on $ spent, I cannot figure out why some earn zero points. Doesn't seem to correlate with price or class (none are basic economy or companion fares). Some just seem to be disqualified at random. Any ideas?

Are these discounted due to an award code or booked through an employer or their travel agency?
From personal experience, when I used to use discount codes, those were not eligible, and most recently my first trip for my current employer was also rejected.
I suspect it was due to a discount as my wife was on the same flights and the company booking was a bit less, even the the booking class letter was the same.

skasner Nov 4, 2019 6:51 am

That could be the answer. Will have to review those tickets. Seems odd that they would not just give 1 point per $5 spent rather than round down to zero.

SFGuy37 Nov 5, 2019 7:38 pm

BXP3 From PE (P) to J?
 
Sorry if it's been covered.
I have a ticketed booking R/T from DFW to HKG.
Outbound segment booked in Economy S Class - Used an SWU to upgrade to available C Inventory as S Class not eligible for BXP3
Return segment is currently booked in Premium Economy (P Class Fare) - Can I use a BXP3 to Upgrade from PE to J if C class becomes available?

mcgahat Nov 6, 2019 11:50 am


Originally Posted by SFGuy37 (Post 31705946)
Sorry if it's been covered.
I have a ticketed booking R/T from DFW to HKG.
Outbound segment booked in Economy S Class - Used an SWU to upgrade to available C Inventory as S Class not eligible for BXP3
Return segment is currently booked in Premium Economy (P Class Fare) - Can I use a BXP3 to Upgrade from PE to J if C class becomes available?

Yes.

robertablake Nov 8, 2019 12:12 pm

Does anyone have issues with flights posting Business Extra points? I had not been paying close attention to points posting until recently. My bad for trusting the system works.

After a detail review of flights, I realized some flights never automatically posted point. I submitted 5 flights for Flight Credit Request and received those points. But, we have a significant number of flights over a year old where we did not automatically received the credit and AA won't research and post credits missed on flights over a year old - a live and learn situation for me. Just wondering if anyone else has issues with credits auto posting?

billgrates3 Nov 8, 2019 6:01 pm

My org has had plenty of non-posting flights, although none the past 2 years. I think the newer system of 3-4 day posting works better (instead of the old 20th of the month posting method).

LovePrunes Nov 9, 2019 12:05 pm

When you do the request for credit after it doesn't post, do you need to put in every segment of the ticket or can you just enter the first and they do the whole ticketed itinerary

robertablake Nov 9, 2019 3:27 pm


Originally Posted by LovePrunes (Post 31719408)
When you do the request for credit after it doesn't post, do you need to put in every segment of the ticket or can you just enter the first and they do the whole ticketed itinerary

They do all segments on the ticket number.

inthemix Nov 13, 2019 2:04 pm

Quick question

I'm booked AGP-MAD-JFK-LAX on an American issued ticket

I got ahold of one BXP1 certificate

AA is saying that I can't use a BXP1 to upgrade the single leg JFK-LAX since it's an international iternarary I'd need a BXP3. Is this right?

I don't need to upgrade the international leg (also don't have the certificate)

Is this a hang up and call again scenario, or is this somehow truly how it works? Really hoping to not play upgrade roulette at the gate. I'm 1 for 1 on this route with free upgrades, but I got lucky.

JJeffrey Nov 13, 2019 7:26 pm


Originally Posted by inthemix (Post 31733660)
Quick question

I'm booked AGP-MAD-JFK-LAX on an American issued ticket

I got ahold of one BXP1 certificate

AA is saying that I can't use a BXP1 to upgrade the single leg JFK-LAX since it's an international iternarary I'd need a BXP3. Is this right?

I don't need to upgrade the international leg (also don't have the certificate)

Is this a hang up and call again scenario, or is this somehow truly how it works? Really hoping to not play upgrade roulette at the gate. I'm 1 for 1 on this route with free upgrades, but I got lucky.

What a garbage answer, many of these Meeting Services reps can be totally clueless. Of course you can use your BXP1 on the JFK-LAX segment, a BXP3 wouldn't even be valid, HUCA.


All times are GMT -6. The time now is 5:28 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.