Jul 29, 2020, 7:52 pm
Call / calls from AA Executive Office / EXP Liaison / Customer Care (master thd)
Oct 8, 2020, 4:06 pm
#106
Join Date: Feb 2006
Posts: 203
AA Calling Members 800 882 8880
I missed the call. Anyone know why they called? Perhaps this from DrBillAtwood:
I recently got a call from Exec Plat customer service "To check on you and your family during this unprecedented virus time." That was pretty smart PR. I asked about the difference between rollover and actually qualified Exec Plats for 2021. They said that actually qualifying Exec Plats will get the system wide upgrades. The big deal, however, is the 12 month rolling average of ticket spending for upgrade priority. Those who actually qualify for Exec Plat for 2021 will have a much higher $$ than the rollover ones, so it should take care of the abundance of Exec Plats.
Last edited by christof; Oct 8, 2020 at 4:10 pm Reason: Potential Reason In Separate Thread
Oct 8, 2020, 4:14 pm
#107
Join Date: Feb 2006
Posts: 203
I just got an email from [email protected] with subject “We are trying to reach you”
Hello, Christof
I’m with the Executive Liaison desk at American Airlines. I tried calling you today to personally check in on you and see how you and your family are doing during these unprecedented times.
If you have a few minutes to speak with me, please return my call at ExPlat Liaison Toll Free Number.
In the meantime, please take care of yourself. We are committed to getting through this and look forward to the opportunity to continue serving you.
All the best,
FirstName LastInitial.
American Airlines
I’m with the Executive Liaison desk at American Airlines. I tried calling you today to personally check in on you and see how you and your family are doing during these unprecedented times.
If you have a few minutes to speak with me, please return my call at ExPlat Liaison Toll Free Number.
In the meantime, please take care of yourself. We are committed to getting through this and look forward to the opportunity to continue serving you.
All the best,
FirstName LastInitial.
American Airlines
Last edited by christof; Oct 8, 2020 at 4:41 pm
Oct 8, 2020, 4:29 pm
#108
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
They are doing what they should have been doing over the years. It is ALWAYS good to proactively reach out to your BEST customers, as long as it doesn't get overly annoying!
Oct 8, 2020, 4:31 pm
#109
Join Date: Feb 2006
Posts: 203
Very cool. I’m also AS MVPG 75K, but I never got a call from them. At least I now have the ExPlat Liaison number; I had no idea they had a direct line until now.
Oct 8, 2020, 8:50 pm
#111
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
I got the call today and had a nice chat. They wanted to know how I was doing and ask me if I needed anything. We chatted about some flights I was interested in.
A nice service.
A nice service.
Oct 9, 2020, 11:13 am
#115
Join Date: Oct 2020
Location: BHM
Programs: AAdvantage Gold, MileagePlus PS, Marriott Bonvoy Titanium, Hilton Honors Gold, Hyatt Discoverist
Posts: 7
Ditto, Gold status members who did a status challenge need to rise up against this injustice of -
Nah I'm just kidding. Cool as it is, it's basically their way of keeping you hooked. I'd appreciate a call but I'm not worth their time.
Nah I'm just kidding. Cool as it is, it's basically their way of keeping you hooked. I'd appreciate a call but I'm not worth their time.
Mar 12, 2021, 5:58 pm
#116
Join Date: Jun 2018
Location: CLT
Posts: 89
I got a call this week asking the same questions but got an additional question around when I would be traveling for business again. Told them the truth, no guidance on returning to the office and no guidance on when I'll be back in the air every few weeks.
Apr 14, 2021, 12:11 pm
#117
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I got a call today from Executive Offices today. They were calling to tell me they were providing me the gift of GOLD for a family member/friend. Asked for my feedback and my 2 "gripes":
1. Need more of the ACs open (the MIA D15 or E, ATL)
2. Some flight attendants (but definitely a small number) refusing a beverage service in the Premium Cabin-which I was told IS NOT the policy.
1. Need more of the ACs open (the MIA D15 or E, ATL)
2. Some flight attendants (but definitely a small number) refusing a beverage service in the Premium Cabin-which I was told IS NOT the policy.
Oct 18, 2021, 3:51 pm
#118
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Nice to find this thread. I've also been in chat with an Executive Liaison that contacted me due to the amount of recent business on AA. It was an awesome conversation that pushed me to spend to hit AA EXP for next year. It's probably one of the best customer service experience I've ever had. Every reasonable request fulfilled, every time.
I've used that same email to contact the same Executive Liaison ever since. Although this not a published benefit, she is fantastic and much better than the EXP desk. Mainly because A) she's completely competent B) I feel like she might recognize me personally C) She can accurately explain any questions I have.
Not like EXP desk that flat out lies if they don't know sometimes.
I only try to bug her for the most important request nowadays though, when the desk fails. Executive Liaisons are too valuable for wasting their time on menial requests. I know they definitely have access to higher up authorities, as they've completely surprised me before with their capabilities.
I've used that same email to contact the same Executive Liaison ever since. Although this not a published benefit, she is fantastic and much better than the EXP desk. Mainly because A) she's completely competent B) I feel like she might recognize me personally C) She can accurately explain any questions I have.
Not like EXP desk that flat out lies if they don't know sometimes.
I only try to bug her for the most important request nowadays though, when the desk fails. Executive Liaisons are too valuable for wasting their time on menial requests. I know they definitely have access to higher up authorities, as they've completely surprised me before with their capabilities.
Oct 18, 2021, 3:54 pm
#119
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Nice to find this thread. I've also been in chat with an Executive Liaison that contacted me due to the amount of recent business on AA. It was an awesome conversation that pushed me to spend to hit AA EXP for next year. It's probably one of the best customer service experience I've ever had. Every reasonable request fulfilled, every time.
I've used that same email to contact the same Executive Liaison ever since. Although this not a published benefit, she is fantastic and much better than the EXP desk. Mainly because A) she's completely competent B) I feel like she might recognize me personally C) She can accurately explain any questions I have.
Not like EXP desk that flat out lies if they don't know sometimes.
I only try to bug her for the most important request nowadays though, when the desk fails. Executive Liaisons are too valuable for wasting their time on menial requests.
I've used that same email to contact the same Executive Liaison ever since. Although this not a published benefit, she is fantastic and much better than the EXP desk. Mainly because A) she's completely competent B) I feel like she might recognize me personally C) She can accurately explain any questions I have.
Not like EXP desk that flat out lies if they don't know sometimes.
I only try to bug her for the most important request nowadays though, when the desk fails. Executive Liaisons are too valuable for wasting their time on menial requests.
Oct 18, 2021, 3:56 pm
#120
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
To answer a lot of posters above, I've gotten special things as well! I wont post mine publicly but you can PM if you'd like to know. IMO better than SWU lol
Last edited by SKYEG; Oct 18, 2021 at 4:27 pm