Feb 20, 2013, 3:09 pm
Last edit by: Genius1
London Heathrow Terminal 3 Landside Level 2
American Airlines Arrivals Lounge (Please note this is not a oneworld lounge)
Location: LANDSIDE. Exit to the right after Terminal 3 Immigration and the Customs Hall, and take the stairs or elevator / lift (faces forex bureaux) to Level 2.
Hours: 6:30 a.m. - 2:00 p.m. (reduced hours - 2022)
Amenities:
See post #180 by CMK10 and post #291 by Genius1 for photos.
Access criteria
Arrivals Lounge One-Day Passes are available for purchase for USD $90 + VAT to all other passengers* flying to London Heathrow upon arrival.
For further details
Link to LHR airport information on aa.com
Link to LHR airport website
Link to oneworld website Lounge Access and Lounge Finder tool
Older or obsolete posts through the August 2016 Arrivals Lounge reopening have been archived to ARCHIVE: LHR / London Heathrow Int'l. Apt. Terminal 3 AA Arrivals Lounge
American Airlines Arrivals Lounge (Please note this is not a oneworld lounge)
Location: LANDSIDE. Exit to the right after Terminal 3 Immigration and the Customs Hall, and take the stairs or elevator / lift (faces forex bureaux) to Level 2.
Hours: 6:30 a.m. - 2:00 p.m. (reduced hours - 2022)
Amenities:
- 29 shower suites with C.O. Bigelow products
- Hair dryers
- Valet ironing service
- Dental & shaving kits (by request)
- Full breakfast & lunch buffet
- Coffee, espresso & champagne (on request) bar
- Wi-Fi
- Temporary baggage stowage (while one visits)
- Business Centre with individual workstations
- Daily newspapers
See post #180 by CMK10 and post #291 by Genius1 for photos.
Access criteria
- First and Business Class passengers arriving on American Airlines, British Airways, Cathay Pacific, and Qantas
- AAdvantage® Executive Platinum (including ConciergeKey)
- Access available for qualifying individuals only (no guests)
- Customers traveling on airline industry non-revenue tickets are not eligible for access without the purchase of an Arrivals Lounge Day Pass
Arrivals Lounge One-Day Passes are available for purchase for USD $90 + VAT to all other passengers* flying to London Heathrow upon arrival.
For further details
Link to LHR airport information on aa.com
Link to LHR airport website
Link to oneworld website Lounge Access and Lounge Finder tool
Older or obsolete posts through the August 2016 Arrivals Lounge reopening have been archived to ARCHIVE: LHR / London Heathrow Int'l. Apt. Terminal 3 AA Arrivals Lounge
LHR / London Heathrow Airport AA Arrivals Lounge (master thread)
Sep 22, 2016, 3:59 am
#46
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
http://www.britishairways.com/en-gb/...rivals-lounges
"The Galleries Arrivals Lounge in London Heathrow Terminal 5 is exclusive to you if you have travelled in First or Club World, or are a Gold Executive Club Member, arriving on a British Airways longhaul flight. Capacity restrictions apply so you won't be able to bring guests into these lounges."
You will not find any mention of OWE there but it has previously been confirmed that EXP should be accepted as a reciprocal match for AA allowing BA Gold to use the lounge in T3.
Sep 22, 2016, 4:04 am
#47
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Sep 22, 2016, 4:55 am
#48
Join Date: Nov 2004
Location: LHR GVA HKG TLV PVG JFK
Programs: AA EXP
Posts: 3,963
Again? You haven't asked the question before, so no sense getting snippy it wasn't answered... 
I'd suggest a polite tone when you're looking for advice from fellow travellers.
The rules are on AA's website; the relevant section quoted here:
I'd suggest a polite tone when you're looking for advice from fellow travellers.The rules are on AA's website; the relevant section quoted here:
The club staff showed me the website: https://www.aa.com/i18n/travel-info/...als-lounge.jsp where it states:
"Refresh and relax when you arrive into LHR Terminal 3."
and that was their excuse for not letting me in.
Sep 22, 2016, 5:44 am
#49
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Under Access I see no stipulation about terminal. I'd say these agents are making up rules. Pretty common amongst lounge agents unfortunately. If AA intended to say this, it should be listed with the other access rules.
Sep 22, 2016, 9:51 am
#50
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,828
It was a few years ago but when I last delved into the issue of whether as OWE I should get AA Arrivals access in T3 by virtue of arriving longhaul on BA to T5 the answer was no as the reciprocity was specific to the lounge in the terminal you are arriving in (eg it is intended to provide for a BA Gold in Y on AA to have T3 arrivals access.)
To be fair the lounge in your arriving terminal should suffice most times. In this case I was coming in from BOM on BA, meeting my wife coming from JFK on AA on a much later arrival.
To be fair the lounge in your arriving terminal should suffice most times. In this case I was coming in from BOM on BA, meeting my wife coming from JFK on AA on a much later arrival.
Sep 23, 2016, 3:21 am
#51
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I suspect some people intend to make it specific to each terminal, including the agents turning people away, but if the access rules published on the website are not crystal clear, they're only going to create frustrated passengers for no real reason.
Sep 30, 2016, 9:21 am
#53
Join Date: Jun 2007
Location: SBA & LAX
Programs: AA Lifetime Gold, BA Lifetime Blue, Marriott Gold, and many others
Posts: 1,152
Getting back to the food, I had wondered what the afternoon offerings were -- and I can now report having spent an hour there this afternoon after arriving from LAX. Basically English Breakfast plus some small pre-made sandwiches (beef and vegetarian cheese which wasn't bad) plus some kind of chicken casserole plus some sweet rolls. All in all pretty decent. Very quiet and a good shower. Can't comment on admissions because we simply walked in as J PAX.
Oct 1, 2016, 11:49 am
#54
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Looking forward to experiencing the "new and improved" arrivals lounge soon. Does anybody know if the lunch-type offerings are available in the morning time?
Oct 14, 2016, 10:08 am
#55
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Nov 6, 2016, 6:51 pm
#57
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,261
I've used the lounge few times and love the showers. However, on few occasions I reached just after the CX flight and its hard to find a place to sit, even on the stools, to have a quick breakfast. It seemed like those coming on the CX flights were in no hurry to leave. I now opt for AA operated flight JFK-LHR just for the better lounge, T3 over T5 and MCE(in in Y)
Nov 12, 2016, 4:58 am
#58
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
The new Arrivals Lounge is fantastic! Better options for food and drink, and it's nice to be able to have a mimosa if you do so desire. However, I could see how it would be hard finding a seat if this place were packed.
Only bad thing... No hot water this morning (11/12)! Shower rooms sure are nice, though.
Also, shout out to the dude who just shoved like four of the mini Moet Champagne bottles into his bag as he left...
Only bad thing... No hot water this morning (11/12)! Shower rooms sure are nice, though.
Also, shout out to the dude who just shoved like four of the mini Moet Champagne bottles into his bag as he left...
Nov 12, 2016, 6:27 am
#59
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
No hot water (so no showers) and no alternate facility provided.
I had to haul over to T2 to use the priority pass lounge. Full F AA ticket. I usually fly UA but thought I'd give AA's flagship product a try. Very poor service.
I had to haul over to T2 to use the priority pass lounge. Full F AA ticket. I usually fly UA but thought I'd give AA's flagship product a try. Very poor service.
Nov 12, 2016, 9:06 am
#60
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
They didn't suggest going to the BA Arrivals Lounge in T5, which you were entitled to use regardless??