Jun 13, 2013, 6:55 am
Last edit by: Prospero
Transportation Voucher, "MCO" FAQ
Transportation eVouchers
Link to aa.com eVouchers Terms and Conditions page
Link to aa.com eVoucher page
General Information
Glossary: MCO - Miscellaneous Charges Order
AA issues e-vouchers to those in US 50 states, US Virgin Islands and Puerto Rico as of 28 Nov 2019. Printed green vouchers are still used for those residing elsewhere at this time.
Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).
These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.
Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.
Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)
The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.
FAQ: AA Vouchers
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
- Airfare on American Airlines (inc. American Eagle), codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
- 500-mile domestic upgrade stickers (at the airport only).
- Co-payments for upgrades or reduced mileage awards.
- Excess baggage fees.
- Special handling fees (e.g. checked pets), with a traveling passenger (i.e. not cargo).
- Change fees, provided an additional collection of the fare is also being made.
- In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
- In Switzerland, vouchers are accepted on Q and L class Net fares only.
- In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
- Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 AM - 2:00 AM CT, 7 days a week). In the UK, call 08-45-601-0619 (8:30 AM - 5:00 PM UK time, Monday-Friday).
- Give them the PNR and tell them you would like to apply vouchers.
- They will give you instructions on how to send the vouchers in.
- Pay any balance with a credit card.
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Obsolete posts from 2014-2015 have been archived to: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread.
Older obsolete posts from 2013 and before, can be read in: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.).
Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread
May 15, 2016, 2:33 am
#121
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
My GF gave me a AA voucher.. She got it from a flight which was forfeited (Delay caused her to fly back to Europe from Miami) I want to buy a ticket which is worth less than the voucher. Will they issue me the remainder or will they have to mail her the balance (Address is in Germany, so a bit of a hassle)
May 15, 2016, 2:05 pm
#123
Join Date: Apr 2002
Posts: 1,373
No, paper vouchers (as opposed to cancelled tickets) can be used for travel in any name. I think if ticketing in person the named holder may need to be the one to present it.
May 15, 2016, 4:28 pm
#124
Join Date: Jul 2015
Location: IGS/MGL
Programs: Miles&More, Executive Club, AAdvantage, Lifemiles, TopBonus
Posts: 19
The rules say that the voucher is only valid for travel on AA and Oneworld flights. Is that rule enforced or can I reedem the voucher for a staralliance flight that is sold by AA on AA ticket stock?
May 20, 2016, 3:13 pm
#125
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Is it taking a lot longer to receive the vouchers from a refund/exchange these days? I remember it used to only take a few days after a call to the EXP desk. I've been waiting for mine for about 2 weeks - EXP desk told me it was processed 10 days ago. How long does it take to receive these nowadays? A month?
May 21, 2016, 4:20 pm
#126
Join Date: Feb 2016
Location: DCA in the winter, SJC in the summer
Posts: 81
Is it taking a lot longer to receive the vouchers from a refund/exchange these days? I remember it used to only take a few days after a call to the EXP desk. I've been waiting for mine for about 2 weeks - EXP desk told me it was processed 10 days ago. How long does it take to receive these nowadays? A month?
Also, I hold no status with AA.
Last edited by zhangg; May 21, 2016 at 4:28 pm
May 23, 2016, 8:26 am
#127
Join Date: May 2010
Location: DFW
Programs: American - Platinum Pro, Marriott - Platinum
Posts: 479
Last date to use travel funds and extend ticket life
I have an upcoming ticket (AA choice, fully changeable with no penalty) worth $200 on AA booked using a VDB voucher, travel for May-25-2016.
I booked the ticket on July-20-2015.
I called reservations and asked to change the ticket to another 11 months out, like Apr-2017, but was told can't do, since I booked the ticket using a voucher, that after July-20-2016, the ticket would not have any value, so I will need to complete travel by July-20-2016.
I found a fully changeable ticket worth $180 for July-20-2016, which I was told if I book, I'll get back $20 in voucher.
If I have no near term travel needs, wondering if I should just buy a cheap ticket, say $70 worth if I can find one, and get the voucher extended by a year.
Question - will the new voucher be valid for another year, through 2017? And can it only be used for my travel?
Also was the agent correct?
Thanks!
I booked the ticket on July-20-2015.
I called reservations and asked to change the ticket to another 11 months out, like Apr-2017, but was told can't do, since I booked the ticket using a voucher, that after July-20-2016, the ticket would not have any value, so I will need to complete travel by July-20-2016.
I found a fully changeable ticket worth $180 for July-20-2016, which I was told if I book, I'll get back $20 in voucher.
If I have no near term travel needs, wondering if I should just buy a cheap ticket, say $70 worth if I can find one, and get the voucher extended by a year.
Question - will the new voucher be valid for another year, through 2017? And can it only be used for my travel?
Also was the agent correct?
Thanks!
May 26, 2016, 9:59 am
#128
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,113
Just used my first voucher. Made res, put on hold, called in. The wiki 1-800 number didn't work, they said they couldn't do it, so had me call regular reservations (no status).
Agent was great. Took only a few minutes to book. She gave what it seems are the normal instructions same as the wiki.
My question is that in "My Trips" area on aa.com, there are now two record locators for my trip. The first one was given when I put the res on hold. I used it on the call, and the agent quoted that one when stating what to write in the envelope. After the call when preparing the envelope, I logged in on AA and saw there is a second record locator code. The original says pending and status unknown, and the second one says held and cancels if not booked in the next hour. (ETA: I've never held a res before then paid/confirmed it; so if this is normal for that scenario - apologies.)
I'm assuming the second one is unimportant and I should use the first one, which she quoted and which says "pending" on it. I've read the wiki a few times, and the last 100 or so posts in the thread, and didn't see this mentioned. I did see some mention of the unknown status, but seemed different line of questioning. Anyone agree or disagree with my assumption of using the original record locator?
Agent was great. Took only a few minutes to book. She gave what it seems are the normal instructions same as the wiki.
My question is that in "My Trips" area on aa.com, there are now two record locators for my trip. The first one was given when I put the res on hold. I used it on the call, and the agent quoted that one when stating what to write in the envelope. After the call when preparing the envelope, I logged in on AA and saw there is a second record locator code. The original says pending and status unknown, and the second one says held and cancels if not booked in the next hour. (ETA: I've never held a res before then paid/confirmed it; so if this is normal for that scenario - apologies.)
I'm assuming the second one is unimportant and I should use the first one, which she quoted and which says "pending" on it. I've read the wiki a few times, and the last 100 or so posts in the thread, and didn't see this mentioned. I did see some mention of the unknown status, but seemed different line of questioning. Anyone agree or disagree with my assumption of using the original record locator?
May 26, 2016, 10:06 am
#129
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Just used my first voucher. Made res, put on hold, called in. The wiki 1-800 number didn't work, they said they couldn't do it, so had me call regular reservations (no status).
Agent was great. Took only a few minutes to book. She gave what it seems are the normal instructions same as the wiki.
My question is that in "My Trips" area on aa.com, there are now two record locators for my trip. The first one was given when I put the res on hold. I used it on the call, and the agent quoted that one when stating what to write in the envelope. After the call when preparing the envelope, I logged in on AA and saw there is a second record locator code. The original says pending and status unknown, and the second one says held and cancels if not booked in the next hour. (ETA: I've never held a res before then paid/confirmed it; so if this is normal for that scenario - apologies.)
I'm assuming the second one is unimportant and I should use the first one, which she quoted and which says "pending" on it. I've read the wiki a few times, and the last 100 or so posts in the thread, and didn't see this mentioned. I did see some mention of the unknown status, but seemed different line of questioning. Anyone agree or disagree with my assumption of using the original record locator?
Agent was great. Took only a few minutes to book. She gave what it seems are the normal instructions same as the wiki.
My question is that in "My Trips" area on aa.com, there are now two record locators for my trip. The first one was given when I put the res on hold. I used it on the call, and the agent quoted that one when stating what to write in the envelope. After the call when preparing the envelope, I logged in on AA and saw there is a second record locator code. The original says pending and status unknown, and the second one says held and cancels if not booked in the next hour. (ETA: I've never held a res before then paid/confirmed it; so if this is normal for that scenario - apologies.)
I'm assuming the second one is unimportant and I should use the first one, which she quoted and which says "pending" on it. I've read the wiki a few times, and the last 100 or so posts in the thread, and didn't see this mentioned. I did see some mention of the unknown status, but seemed different line of questioning. Anyone agree or disagree with my assumption of using the original record locator?
Also, if at all possible, take your voucher to a ticket counter, either at an airport or city ticket office for processing. They should be able to put everything through (providing they know how) immediately and you are all set.
May 26, 2016, 10:15 am
#130
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,113
I did see many comments that taking it in can be useful, but not near a counter any time soon, so I'll just mail it and hope it works out.
Thanks again.
May 30, 2016, 7:07 pm
#131
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I tried to use a voucher today via phone. After getting all my info the agent asked for my CC I asked to ticket at airport and then they told me they can't make the reservation via phone and if I want to ticket at airport I have to do everything there.
I can only imagine how the agent at the airport will react and whether they won't charge the ticketing fee (on the phone they weren't).. but I am going to try tomorrow. I fully expect frustration ranging from them not wanting to do it at all or charging me the airport ticketing fee...
I can only imagine how the agent at the airport will react and whether they won't charge the ticketing fee (on the phone they weren't).. but I am going to try tomorrow. I fully expect frustration ranging from them not wanting to do it at all or charging me the airport ticketing fee...
Jun 5, 2016, 8:04 am
#132
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
A couple questions, after reading a few pages of this thread. (BTW, If I can't use this voucher for this flight, I'll buy it anyway since it's a crazy good fare!)
I have a held reservation:
GOT-LHR BA (AA flight number)
LHR-CLT (AA)
CLT-MSP (AA)
MSP-ORD (AA)
ORD-LHR (AA)
LHR-GOT BA (AA flight number)
1) Can this be used for AA codeshares on BA?
2) I've read in a few places on this thread about it being "tax free". What does that mean for this ticket?
Average Fare per Person - 99.00 USD
Taxes and Carrier-imposed Fees per Person USD 371.96
Total Price 470.96 USD
I can go to MSP airport to ticket this today if anyone thinks this will work (Even if I do have to pay taxes).
Thanks for any info!
I have a held reservation:
GOT-LHR BA (AA flight number)
LHR-CLT (AA)
CLT-MSP (AA)
MSP-ORD (AA)
ORD-LHR (AA)
LHR-GOT BA (AA flight number)
1) Can this be used for AA codeshares on BA?
2) I've read in a few places on this thread about it being "tax free". What does that mean for this ticket?
Average Fare per Person - 99.00 USD
Taxes and Carrier-imposed Fees per Person USD 371.96
Total Price 470.96 USD
I can go to MSP airport to ticket this today if anyone thinks this will work (Even if I do have to pay taxes).
Thanks for any info!
Jun 16, 2016, 7:42 am
#133
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Real easy experience with ticket by mail. Bought two tickets for $450/each, using a $500 and $300 voucher. Set it up on the phone, sent it into FL address, and everything ticketed in a week.
Agent on the phone said it would be free on the first ticket (generating $50 residual), and $150 on the second. AA actually took the $50 residual and applied it to the second ticket as well, charging me only $100 and saving me the trouble of another voucher to deal with.
Overall, that was much easier than dealing with the hostile agents at SFO, and would definitely do it again. Now if only I could find a way to handle other AA interactions with a stamp and a mailbox vs. dealing with their SFO staff...
Agent on the phone said it would be free on the first ticket (generating $50 residual), and $150 on the second. AA actually took the $50 residual and applied it to the second ticket as well, charging me only $100 and saving me the trouble of another voucher to deal with.
Overall, that was much easier than dealing with the hostile agents at SFO, and would definitely do it again. Now if only I could find a way to handle other AA interactions with a stamp and a mailbox vs. dealing with their SFO staff...
Jun 16, 2016, 8:48 am
#134
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Real easy experience with ticket by mail. Bought two tickets for $450/each, using a $500 and $300 voucher. Set it up on the phone, sent it into FL address, and everything ticketed in a week.
Agent on the phone said it would be free on the first ticket (generating $50 residual), and $150 on the second. AA actually took the $50 residual and applied it to the second ticket as well, charging me only $100 and saving me the trouble of another voucher to deal with.
Overall, that was much easier than dealing with the hostile agents at SFO, and would definitely do it again. Now if only I could find a way to handle other AA interactions with a stamp and a mailbox vs. dealing with their SFO staff...
Agent on the phone said it would be free on the first ticket (generating $50 residual), and $150 on the second. AA actually took the $50 residual and applied it to the second ticket as well, charging me only $100 and saving me the trouble of another voucher to deal with.
Overall, that was much easier than dealing with the hostile agents at SFO, and would definitely do it again. Now if only I could find a way to handle other AA interactions with a stamp and a mailbox vs. dealing with their SFO staff...
Mailing is a simple process as long as you know they will process according to travel date marked on the envelope. It can get a bit scary if they get backlogged and your travel date is a bit out in the future. You end up hoping everything made it there ok and they haven't lost anything. Fixing things a week or two out can be hectic.
Jun 21, 2016, 6:09 pm
#135
Join Date: Jun 2016
Posts: 6
Trying to use vouchers for a flight that originates outside the US (NZ). EXP desk said I can only do this in person at the airport (SFO in my case). Does that sound right?
(Also tried to get them to change a cancel for this trip, but apparently AA doesn't allow exchanges for tickets originating in one region to tickets originating in another)
(Also tried to get them to change a cancel for this trip, but apparently AA doesn't allow exchanges for tickets originating in one region to tickets originating in another)