Improving upgrade odds for couples
#1
Original Poster



Join Date: Apr 2011
Location: The Land of Pleasant Living
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,939
Improving upgrade odds for couples
I've been trying to find details on exactly how AA processes upgrades when it is you plus a companion on the list for domestic upgrades. I know the companion inherits my status, but I am coming to surmise that the upgrade list skips both of you unless two F seats become available at exactly the same time. I am a mid/high LP EXP, and have taken several flights recently with a very similar fact pattern:
1. Book a flight on what in theory should have be an easy upgrade: short hop, Hub-to-outstation on a CR9 or E175 at non-peak business travel times
2. Observe J7 C7 availability on EF all the way to ~4 days before flight
3. Slowly watch availability creep down to J6, then J5, then J4, etc all the way down to J1 the day before the flight
4. Show up at airport to find myself and my travel partner as almost the only two people on the upgrade list
5. Get called up by GA before boarding and asked if we want 1 upgrade or both stay together in coach
This fact pattern strongly suggests to me that AA is opening upgrade space one seat at a time and skipping us because we are a pair. I suppose it is possible that people are buying cheap upgrades one at a time, or that there are CK/EXPs above me getting cleared, but the tiny upgrade list in #4 suggests that isn't the case. Is there a way to "separate" us such that we would be eligible to clear advance upgrades one at a time in the 96 hours prior to the flight?
1. Book a flight on what in theory should have be an easy upgrade: short hop, Hub-to-outstation on a CR9 or E175 at non-peak business travel times
2. Observe J7 C7 availability on EF all the way to ~4 days before flight
3. Slowly watch availability creep down to J6, then J5, then J4, etc all the way down to J1 the day before the flight
4. Show up at airport to find myself and my travel partner as almost the only two people on the upgrade list
5. Get called up by GA before boarding and asked if we want 1 upgrade or both stay together in coach
This fact pattern strongly suggests to me that AA is opening upgrade space one seat at a time and skipping us because we are a pair. I suppose it is possible that people are buying cheap upgrades one at a time, or that there are CK/EXPs above me getting cleared, but the tiny upgrade list in #4 suggests that isn't the case. Is there a way to "separate" us such that we would be eligible to clear advance upgrades one at a time in the 96 hours prior to the flight?
#2




Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Hyatt Globalist
Posts: 2,664
This fact pattern strongly suggests to me that AA is opening upgrade space one seat at a time and skipping us because we are a pair. I suppose it is possible that people are buying cheap upgrades one at a time, or that there are CK/EXPs above me getting cleared, but the tiny upgrade list in #4 suggests that isn't the case. Is there a way to "separate" us such that we would be eligible to clear advance upgrades one at a time in the 96 hours prior to the flight?
Alternatively, split the PNR, dont link off the bat and re-link after your upgrade presumably clears at the window.
#3


Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, AA EXP, BA Silver
Posts: 1,018
FWIW there's a thread over on the Alaska subreddit that discusses how the AS more often than not releases one seat at a time and the upgrade processor skips over 2-person PNRs as a result: https://www.reddit.com/r/AlaskaAirli...ded/?rdt=53893
I've seen several mentions of this on the AS flyertalk forum too. Might suggest that this (crappy) approach is common in the industry.
I've seen several mentions of this on the AS flyertalk forum too. Might suggest that this (crappy) approach is common in the industry.
#4


Join Date: May 2002
Location: Arizona
Posts: 5,900
This definitely was worse when your companion had gold elite status. No matter what AA said I promise the auto upgrades did not work properly. I have been told it was fixed. But your theory of one seat open on sweep is still also correct and you will be passed over
#8




Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.9MM.. Hilton Diamond, IHG ambassador, other hotel programmes got status
Posts: 3,454
AA does that all the time.. I have heard, since both my wife and I have preference on aisle seats.. when upgrades clear,
we are both on the aisle
usually not a problem to go on AA and fix that
we are both on the aisle
usually not a problem to go on AA and fix that
#9
Original Poster



Join Date: Apr 2011
Location: The Land of Pleasant Living
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,939
That is exactly what is happening. You can call in and split the PNR into two then link the two PNRs for the upgrade (there may be a way to note the split). I think that should work for the solo processing, but I havent done it in a while so I dont recall if this approach will work.
#10
Original Poster



Join Date: Apr 2011
Location: The Land of Pleasant Living
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,939
#12


Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, AA EXP, BA Silver
Posts: 1,018
#14


Join Date: May 2002
Location: Arizona
Posts: 5,900
You no longer need to tell the gate agent anything. They will upgrade only one pax automatically. And you can easily just swap seats on the jetway m.
#15
Original Poster



Join Date: Apr 2011
Location: The Land of Pleasant Living
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,939


