Outbound canceled by AA. Keep return flight?
May 9, 2024, 1:26 am
#1
Original Poster
Join Date: Mar 2007
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 1,501
Outbound canceled by AA. Keep return flight?
My outbound flight was canceled by AA. I was re-booked to get in 36 hours later via an overnight connection so I booked my own new flight on a different airline. I'd like to keep my return flight on AA as already booked. Is it possible to cancel/get refunded for the outbound while keeping my return flight? I'm on a plane now and can't call. I tried doing it via chat. The agent said he couldn't cancel the outbound because it was already under airport control but my return would still be intact even if I missed the re-booked outbound flight, which goes against everything I've been told. Anyone have experience with this?
May 9, 2024, 9:38 am
#2
Join Date: Jan 2002
Location: Missouri, AA Lifetime PLT
Posts: 925
I recently experienced a similar situation. I called AA and asked them to delete the first flight from my itinerary so I could rent a car and drive it instead, but leaving the rest of my itinerary intact. They made the change with no issues and I was able to fly the rest of the ticket without problems. I did not ask for or receive any credit for the deleted segment since it was just a short feeder flight to DFW, but probably could have gotten a small amount had I pressed the issue.
May 9, 2024, 9:42 am
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,321
Just call when you can, it should be okay, and if not they should be able to fix it. I don't know if there's some flag that inhibits any auto-cancellation on a PNR impacted by IRROPS, but it should work out and you can get a refund for the canceled segment.
May 9, 2024, 1:41 pm
#5
Original Poster
Join Date: Mar 2007
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 1,501