USFlyerUS

I would say you could do this in one phone call by researching your options before initially calling AA. In all my years flying, I've never had an airline refuse a reasonable re-route necessitated by schedule changes and IRROPS. Two calls shouldn't be necessary, but you'll obviously need to do your homework up front.

scottinaz

The problem was I got an email from AA that just said there was a problem with my flights. It did not tell me what was wrong so there was no way for me to do research on how to correct it. It would have been nice if the email had been more informative but my guess it is a form email for many different problems.

USFlyerUS

If you login to look at the PNR, it's usually clear what the problem is -- segments are missing, connection is impossible, seat assignments are missing, duplicate flights for a given sector, class of service changed, etc.

wrp96

I had a AA/BA itinerary with a similar issue that completely broke AA's computer logic. I received a similar email basically saying we don't know what to do so you need to call us. It was pretty obvious when I logged into AA.com that having a flight arriving at 9:30pm but a connecting flight leaving 6 hours earlier wasn't going to work. I researched what I wanted and then called AA and fed them my preferred options.

Because BA and AA are on different systems sometimes they just don't talk to each other except to say "does not compute", so it took a bit of work on AA's part to fix the mess in the PNR caused by the BA schedule change. Because it was an AA ticket, it was always going to be up to AA to fix it, and I knew that the computer was not going to be able to read my mind in correcting the flights to what was acceptable to me.

S80

As someone who has to look at edge cases in IT systems as part of my job, I'd rather have it just go "I can't figure it out" than have someone try to program it for each edge case, as if they get it wrong, it can be even more catastrophic and give a less seasoned traveler a false sense of security.

Aliquot

I just booked a ticket this morning with an AZ segment.

hsumh316

What airports are the AZ segment?