American changed award flight
Jul 11, 2023, 7:46 am
#1
Original Poster
Join Date: Jun 2009
Posts: 106
American changed award flight
Hello everybody,
Back in March I booked a reward flight with American from PIT to SNA for August. I didn't realize until now that they had changed my flight in April to a different flight that leaves almost two hours earlier. The new flight leaves at 530 AM, the old one left at 720 AM. Is there anything I can do? The original flight is still available only for cash purchase. When I called in, the only thing customer service could tell me was that it was due to a schedule change......
Back in March I booked a reward flight with American from PIT to SNA for August. I didn't realize until now that they had changed my flight in April to a different flight that leaves almost two hours earlier. The new flight leaves at 530 AM, the old one left at 720 AM. Is there anything I can do? The original flight is still available only for cash purchase. When I called in, the only thing customer service could tell me was that it was due to a schedule change......
Jul 11, 2023, 7:57 am
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,494
Hello everybody,
Back in March I booked a reward flight with American from PIT to SNA for August. I didn't realize until now that they had changed my flight in April to a different flight that leaves almost two hours earlier. The new flight leaves at 530 AM, the old one left at 720 AM. Is there anything I can do? The original flight is still available only for cash purchase. When I called in, the only thing customer service could tell me was that it was due to a schedule change......
Back in March I booked a reward flight with American from PIT to SNA for August. I didn't realize until now that they had changed my flight in April to a different flight that leaves almost two hours earlier. The new flight leaves at 530 AM, the old one left at 720 AM. Is there anything I can do? The original flight is still available only for cash purchase. When I called in, the only thing customer service could tell me was that it was due to a schedule change......
This happens all the time, there was most likely a minor change on your original itinerary which caused the computer to auto rebook you on something totally different.
Jul 11, 2023, 8:00 am
#3
Original Poster
Join Date: Jun 2009
Posts: 106
Just research whatever new flight option you would like, then call AA and ask specifically to be moved to that due to the schedule change.
This happens all the time, there was most likely a minor change on your original itinerary which caused the computer to auto rebook you on something totally different.
This happens all the time, there was most likely a minor change on your original itinerary which caused the computer to auto rebook you on something totally different.
Jul 11, 2023, 8:06 am
#4
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,494
In fact when you call back, don't even mention anything about this being an award flight. Just tell them your PNR, mention there was a schedule change where the new flights don't work, and ask specifically to be moved back to your original flights (or whatever new flight options you find).
If you get a bad agent that says there's no award space on the new flights so they can't move you, remind them that this is AA's schedule change that caused the problem and ask them to escalate to their supervisor or rate desk to move you.
Jul 11, 2023, 2:38 pm
#7
Join Date: Feb 2015
Posts: 173
Glad it worked out; just keep monitoring because it could happen again.
Last edited by yakel; Jul 11, 2023 at 2:45 pm
Jul 11, 2023, 2:50 pm
#8
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,953
Jul 12, 2023, 4:22 am
#9
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
Great. I do recommend using twitter DM for that. A lot easier than the calls and usually gets it done. It's the only thing I use twitter for - changing flights
Jul 12, 2023, 6:25 am
#10
Join Date: May 2006
Location: TX
Programs: AA PPro/ 1MM+, Marriott LT Plat
Posts: 287
i second this. But you can also get a bad twitter agent also. Had that happen recently. Waited a couple days and reapproached (equivalent of HUACA) and got it taken care of in a jif
Jul 12, 2023, 8:58 am
#12
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,217
Where is it not showing as changed? Normally, these changes appear instantly on AA.com and in the app. If you're still seeing the old itinerary, I'd call now as something may have gone wrong.
Jul 12, 2023, 9:09 am
#13
Original Poster
Join Date: Jun 2009
Posts: 106