Until how soon before a flight can you cancel it online?
Jul 4, 2023, 2:05 pm
#1
Suspended
Original Poster
Join Date: Sep 2019
Posts: 2,094
Until how soon before a flight can you cancel it online?
Yesterday, about 90 minutes before a flight (which was significantly delayed), I tried to cancel the flight online but a message appeared, stating that it was too late and I'd need to call AA.
Is there fixed a cutoff time after which it's too late to cancel a flight online (or in the app)?
Thanks!
Is there fixed a cutoff time after which it's too late to cancel a flight online (or in the app)?
Thanks!
Jul 4, 2023, 2:11 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,570
Yesterday, about 90 minutes before a flight (which was significantly delayed), I tried to cancel the flight online but a message appeared, stating that it was too late and I'd need to call AA.
Is there fixed a cutoff time after which it's too late to cancel a flight online (or in the app)?
Thanks!
Is there fixed a cutoff time after which it's too late to cancel a flight online (or in the app)?
Thanks!
Your issue is most likely that the flight was delayed so aa.com won't let you do a lot of stuff if you're past the originally scheduled departure time. You have to call or see an agent at the airport.
I ran into a similar issue trying to check in, had a flight about 2 weeks ago that was delayed by 3 hours, I never checked in and when I tried to do it about 1.5 hrs before the new delayed departure time I got a similar message, can't do it online and see an agent at the airport (which was no problem).