Exec Desk made Promise and Customer Relations says no
Apr 29, 2023, 3:44 pm
#17
Suspended
Join Date: Sep 2019
Posts: 2,094
From what I can see, there is a $85 fee to lodge the claim. Without evidence to support the claim, that would seem to be changing a $35 cost for luggage into a $120 cost and there would seem to be no guarantee that the OP would win ( I would rate the chance of losing as being higher ) - plus of course all the time spent filing the claim and potentially going to court
Apr 29, 2023, 3:51 pm
#20
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Join Date: Sep 2019
Posts: 2,094
Apr 29, 2023, 4:00 pm
#21
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
Please don't sue for $35. It's a colossal waste of everyone's time and judicial resources, and we wonder why our court system is bogged down and takes years to get through even straightforward cases. Move on. It's $35.
Apr 29, 2023, 4:04 pm
#22
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Join Date: Sep 2019
Posts: 2,094
The request should be to AA: “AA, please don’t have this end up in litigation. Just keep your promise.”
Apr 29, 2023, 4:06 pm
#23
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
He's sent over 50 emails. That has to equate to several hours of time. I appreciate AA might very well be wrong here, but seriously I can't fathom spending any more time on this whatsoever.
Apr 29, 2023, 4:12 pm
#24
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Join Date: Sep 2019
Posts: 2,094
Apr 29, 2023, 5:13 pm
#25
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
I still don't understand the "pre-removal". I've never heard of an EXP being involuntarily rebooked unless the original flight was cancelled. It might be helpful if the OP posted the text of the "pre-removal" email.
Apr 29, 2023, 6:03 pm
#27
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,291
Maybe AA went out of their way to approve a United flight for OP, rather than getting him on the next available AA flight due to him being EXP.
AA sees this as an above and beyond gesture, but OP sees this as they still owe him for luggage fees. I believe AA views the luggage fees as being no different than had the OP accrued fees such as purchasing food or upgraded to FC on the flight, even though he would have free luggage as an EXP. Doubt the luggage fees will be reimbursed. AA could have given you the next available AA flight where your EXP benefits applied, but probably would have added significant time to your travels.
Even with principle involved, I don’t think you will see your 35 dollars since you agreed to a UA flight, no matter what the agent told you. Use that time and energy to generate revenue for yourself and family.
AA sees this as an above and beyond gesture, but OP sees this as they still owe him for luggage fees. I believe AA views the luggage fees as being no different than had the OP accrued fees such as purchasing food or upgraded to FC on the flight, even though he would have free luggage as an EXP. Doubt the luggage fees will be reimbursed. AA could have given you the next available AA flight where your EXP benefits applied, but probably would have added significant time to your travels.
Even with principle involved, I don’t think you will see your 35 dollars since you agreed to a UA flight, no matter what the agent told you. Use that time and energy to generate revenue for yourself and family.
Apr 29, 2023, 6:18 pm
#28
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
the exact reason why small claims exist. Don’t let big companies bully you assuming you have evidence to argue your case. Verbal communication is flimsy at best.
Apr 29, 2023, 6:46 pm
#29
Join Date: Jan 2005
Posts: 815
From what I can see, there is a $85 fee to lodge the claim. Without evidence to support the claim, that would seem to be changing a $35 cost for luggage into a $120 cost and there would seem to be no guarantee that the OP would win ( I would rate the chance of losing as being higher ) - plus of course all the time spent filing the claim and potentially going to court
Apr 29, 2023, 6:55 pm
#30
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Whether this claim is reasonable is another question.
Just file a DOT complaint. At the very least it will cause another set of eyes at AA to see it, thus "reopening" the case that was closed. It's also a lot less work than going back and forth with 50 emails; I would have bailed after about 4.