Brian143

It might normally be embarrassing to post this, but after an awful afternoon at LAX, I’m beyond embarrassment.

--------------------

At the request of the OP, the OP is being redacted, and since that will effectively render the thread rudderless, I am going to close it.

~Moderator

GNRMatt

I think you have a few different problems to deal with...

• First, how soon do you need to get to Boston? If AA really did ban you, getting that overturned isn't going to happen all that quickly. If you need to get to Boston soon, you should probably just book on another airline (or look into driving/train options).
• For your luggage, if you speak to AA about this, perhaps you can explain what happened and they can get the luggage sent back to LAX. If not, maybe you can get someone to pick it up for you in BOS (make sure AA is ok with someone else picking up your luggage first though!).
• For the ban, well, you're really at the mercy of AA. If working with the phone number provided doesn't work, there are corporate contacts at AA you can try posted at Elliott.org. However, you should prepare yourself for not getting a positive outcome.

spongenotbob

Time to find a new airline.

And don’t trigger security incidents in the future.

Sorry…. grabbing that door was a really bad idea.

enviroian

Game over.

Visconti

Ah, I'd imagine the first step would be an attempt to clarify that it was you who tried to open the door, not your partner, and request AA remove him/her from the ban.

AB Dada

Your history of losing your cool with airline agents is likely recorded in their service app.

Attempting to open the jet bridge door puts the entire airport of passengers at risk (I was in a terminal where they emptied the entire terminal over this).

Corporate Security will talk to you during the work week but if they see you have a history of losing your temper with phone agents, there’s zero likelihood of overturning the lifetime ban.

I would suggest trying a new airline and not being an ... to folks who are trying to help. Your entire story screams red flags of Karenism to me.

BlooJoo

Man, you really wanted row 6...

gmt4

Not sure how posting this online would help your case in overturning a ban. Understand the need to vent somewhere but still...

Brian143

I’m already rebooked on another carrier. I’m not expecting to resolve this quickly, if it’s even possible.

I’ve never lost my cool with a phone agent, ever. I was exceedingly polite when I called yesterday afternoon.

I posted this online to see if anyone could weigh in on how to pursue an appeal. That’s honestly all I’m looking for.

I’m certainly not expecting anyone’s sympathy. Clearly I don’t deserve any.

The dog stuff might all be irrelevant. It just explains why we were held for so long at ticketing.

I’m still curious about the rationale for not allowing in-cabin pets in rows 1 and 6 of the A321T. Is it really just a computer limitation with no practical basis?

mosfet

Did the OP barge past the gate agent to try pull the said door open? Asking for a friend.

BlooJoo

It seems so? Is that not what he stated?

PHL

When you reach their corporate security rep, before going into any detail about the situation that led to your ban ask them if they can provide you with all documentation, comments, etc. that led to the ban. Hear them out as to their specific reasons. Then ask them what the process for appeal is. Don't elaborate anything on the phone. Anything you say won't likely be relevant and it may be recorded so you want to choose every word carefully. You need the opportunity to put in writing (succinctly and leaving out any hyperbole) your appeal and just hope for the best. Sorry, but if I were in the gate area and saw an apparently irate passenger attempt to open the gate door, I'd have no sympathy for them. And if your history of confrontational behavior with gate agents (as you eluded to in your first post) is on record anywhere, that will weigh negatively on your appeal. We've all had issues with power tripping, ill informed or just plain unhelpful ground staff.

Is your dog small enough to fit under a standard coach or domestic F seat if you're going to be relegated to another airline?

Agent69

Sound like the OP got exactly what they deserved. Being sorry after the event doesn't cut it with anyone.

fdog

I've watched this scenario play out in the gate next to my flight before...late/angry/try to open door.

Based on that, the OP seemed to get off easy. The one I saw, the upset lady earned a new set of bracelets behind her back, and walked off between two uniformed police officers.

All the best, James

Brian143

PHL, thank you! That is the kind of info I came here to find. Very much appreciated.