Incorrectly denied partner airline mileage request
Dec 17, 2021, 5:27 pm
#31
Join Date: Jul 2021
Programs: AAdvantage
Posts: 150
...aaaand now I got this email--likely most or all of you did as well:
==================================================
Thank you for sending in your documentation. British Airways' system
recently encountered an error that denied many member's miles for this
reason.
We will work to get the miles credited properly, however, it can take up
to 30 days for this process to be completed.
Regards,
Micah Taylor
AAdvantage Customer Service
American Airlines
==================================================
Thank you for sending in your documentation. British Airways' system
recently encountered an error that denied many member's miles for this
reason.
We will work to get the miles credited properly, however, it can take up
to 30 days for this process to be completed.
Regards,
Micah Taylor
AAdvantage Customer Service
American Airlines
Dec 17, 2021, 7:26 pm
#32
Join Date: Apr 2020
Location: DFW
Posts: 131
Same happened to me with an Iberia flight from July. Finally got a denial email saying it was "posted to other FFP". It was NOT.
My son is missing credit from a leg of a Qatar flight and I'm missing 2 legs from the same trip. My husband was recently denied credit (family trip) for the legs my son got credit for, reason stated was "ineligible route". If it's a glitch, I hope they fix it. If it's not, something is rotten. Husband should be PPro instead of Platinum. I should be EP instead of PPro. We traveled a ton this year and this is a mess.
My son is missing credit from a leg of a Qatar flight and I'm missing 2 legs from the same trip. My husband was recently denied credit (family trip) for the legs my son got credit for, reason stated was "ineligible route". If it's a glitch, I hope they fix it. If it's not, something is rotten. Husband should be PPro instead of Platinum. I should be EP instead of PPro. We traveled a ton this year and this is a mess.
Dec 19, 2021, 12:50 pm
#33
Join Date: Mar 2006
Location: SF, CA, US
Programs: AA Plat Pro, UA MM Gold, HHonors Silver, Marriott Bonvoy Plat, IHG Ambassador
Posts: 1,236
Relieved that seems to be a problem that AA is aware of.
I flew on a BA ticket Thanksgiving week, all BA flight numbers, but 3 flights were actually operated by AA, 2 BA, 1 IB. None of the flights have posted. I checked my BA account, they are not there either, which makes sense because my AAdvantage FF number was on my boarding passes for Sapphire benefits. I submitted a mileage credit request two days ago, no response yet. I have some but not all of the boarding passes. Hopefully this gets cleared up without too much hassle, as I'll need these flight segments to go from Plat to PlatPro.
I flew on a BA ticket Thanksgiving week, all BA flight numbers, but 3 flights were actually operated by AA, 2 BA, 1 IB. None of the flights have posted. I checked my BA account, they are not there either, which makes sense because my AAdvantage FF number was on my boarding passes for Sapphire benefits. I submitted a mileage credit request two days ago, no response yet. I have some but not all of the boarding passes. Hopefully this gets cleared up without too much hassle, as I'll need these flight segments to go from Plat to PlatPro.
Dec 19, 2021, 8:15 pm
#34
Join Date: Jun 2014
Location: SAV/HHH
Posts: 331
So I received a response from AAdvantage denying my mileage credit request for almost every segment on my BA ticket, incorrectly stating that my flights were already credited to BA. The only exception was a MAD-LHR segment where I was asked to submit more documentation. What's the best next step here, call or reply to the denial email? No travel planned for a few months so not in a hurry, but I don't want to waste time talking to someone who doesn't know what's going on.
Dec 19, 2021, 8:35 pm
#35
Join Date: Jul 2021
Programs: AAdvantage
Posts: 150
So I received a response from AAdvantage denying my mileage credit request for almost every segment on my BA ticket, incorrectly stating that my flights were already credited to BA. The only exception was a MAD-LHR segment where I was asked to submit more documentation. What's the best next step here, call or reply to the denial email? No travel planned for a few months so not in a hurry, but I don't want to waste time talking to someone who doesn't know what's going on.
Dec 20, 2021, 4:12 am
#36
Join Date: Jun 2005
Location: London UK
Programs: AA EXP
Posts: 66
Here are two more "me too's," for my wife and me for Thanksgiving time-frame trips from LHR to the US. In my wife's case AA asked for more proof. In my case AA denied the request saying BA couldn't verify that I flew. I totally blame BA and IAG, which tolerate IT and phone systems that are so bad I wonder how the directors of those companies can look at themselves in the mirror in the morning!
Dec 20, 2021, 7:55 am
#38
Join Date: Aug 2021
Posts: 216
Same here. And my first attempt to call the AAdvantage desk they insisted I speak to BA. Pretty sure that’s not correct but I tried it anyway. Nice British fellow on the line but he was confused why they would pass the buck since he can’t do anything. I said welcome to my life with AA. At least he confirmed in his system that my AA # was on the ticket. This is such a mess.
Dec 20, 2021, 8:19 am
#39
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,563
Here's the email I received after submitting the follow-up request online. What's really amusing is that I received an email the next day from AA asking me to rate the service I received from the agent who authored this email.
It's interesting that she states "this is a known issue" - that at least provides a bit of hope that they know what to do to resolve it.
Hello OskiBear,
Thank you for providing the necessary information for us to continue your mileage request.
I have forwarded your request to our solutions team. This is a known issue and we are working diligently to rectify it.
It can take up to 30 days for this process to be completed. If this time passes and you do not receive a response, please reply to this email.
We appreciate your patience while we continue to work on this for you.
We truly value you as one of our Platinum members!
Have a safe and Happy Holiday!
Regards,
[Named redacted]
AAdvantage Customer Service
American Airlines
It's interesting that she states "this is a known issue" - that at least provides a bit of hope that they know what to do to resolve it.
Hello OskiBear,
Thank you for providing the necessary information for us to continue your mileage request.
I have forwarded your request to our solutions team. This is a known issue and we are working diligently to rectify it.
It can take up to 30 days for this process to be completed. If this time passes and you do not receive a response, please reply to this email.
We appreciate your patience while we continue to work on this for you.
We truly value you as one of our Platinum members!
Have a safe and Happy Holiday!
Regards,
[Named redacted]
AAdvantage Customer Service
American Airlines
Dec 20, 2021, 10:33 am
#40
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,249
This sounds like an IT issue on one or both ends. I recommend giving them time to research and resolve it before repeatedly submitting the requests.
Dec 20, 2021, 10:52 am
#41
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,290
and yes, repeatedly submitting requests on a known issue likely isn't going to do much but slow things down. It will get sorted out.
Dec 20, 2021, 11:17 am
#42
Join Date: Aug 2021
Posts: 216
Without resubmitting I would be afraid that whenever they do resolve it, they won’t backtrack and re-review previously denied requests.
Dec 21, 2021, 1:45 am
#44
Join Date: Apr 2009
Location: LHR / MCI
Programs: AAdvantage Platinum
Posts: 26
My travel companion and I are experiencing the same issues from BA flights on the 26th and 29th of November. We resubmitted the requests with my boarding pass showing my AAdvantage number, but they were denied again. I believe this is is effecting flights taken after 13 November when BA migrated their Executive Club database to IAG's Global Loyalty Platform.
I would be interested to know if anyone has had a recent BA flight post to their AAdvantage account automatically or if it's still an unresolved issue.
I would be interested to know if anyone has had a recent BA flight post to their AAdvantage account automatically or if it's still an unresolved issue.
Dec 21, 2021, 11:06 am
#45
Join Date: May 2002
Location: Valencia, Spain
Posts: 806
I flew the same flight on Dec 11 and am going through the process of trying to claim miles: did an online claim on Dec 18 and got an email this morning asking for copies of ticket confirmation and boarding passes.