How much power does this FA (nonrev) have?
Aug 23, 2021, 2:30 pm
#31
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Their traveling partners can be just as bad. I was on a flight a few years ago where I happened to have a row of MCE to myself. Just as boarding was finishing, a non-rev shows up at my row with his wife and daughter. Wife immediately tells me I have to move because the family can't be split up, not asks just *tells* me to move - only other open seat on the whole plane is very last row middle seat next to the lavs. I say "no I paid for this seat weeks ago, sorry" (no AA status here but I did specifically pay for the extra legroom - I'm tall and anything except a MCE aisle is very uncomfortable). Wife (who is very obviously drunk btw) continues berating me while the husband keeps telling her it's no big deal before taking that last row seat. Wife and daughter finally take the seats next to me and give me dagger eyes for the next three hours, fun!
Aug 23, 2021, 2:35 pm
#32
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Aug 23, 2021, 2:39 pm
#33
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Problem is the OP was being too polite because he knows damn well these airline employees these days are completely power tripped and in quick second can render your travel plans null and void. It’s total BS.
Aug 23, 2021, 4:47 pm
#34
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Aug 23, 2021, 5:49 pm
#35
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NRSAs do not have access to any details of the passengers on the flight. The only details they have are number of seats available by cabin and the standby list. On the standby list they can tell who are revenue standbys. The only information given on the standby list would be a persons status and abbreviated name (i.e. LAS/F)
Well an "executive" (if by that you mean Managing Director or higher) would have been hanging out in the Admirals Club and traveling confirmed first, even for personal travel!
Aug 23, 2021, 9:34 pm
#36
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NRSAs do not have access to any details of the passengers on the flight. The only details they have are number of seats available by cabin and the standby list. On the standby list they can tell who are revenue standbys. The only information given on the standby list would be a persons status and abbreviated name (i.e. LAS/F)
-FlyerBeek
Aug 24, 2021, 3:10 am
#37
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Aug 24, 2021, 9:51 am
#38
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Since this seems to be the main thing that concerns you as far as wondering if the nonrev may have put in a word against you -- please note it's entirely possible that the discussion with the GA was on another topic and had nothing to do with you (perhaps they are friends). The nonrev may have thought: "This pax was feistier than I expected, but I'm not going to give them the satisfaction of watching me take another seat in defeat -- I'll just walk off and do something else entirely -- hey, how about I say hello to the GA."
Initially, since there was so much anger in her voice and eyes, and the very first place she went was to the GA, my thought was "she's going to get me kicked off this flight, or enter a black mark in my record(s)".
It's entirely possible she went up there to beg for a seat. Don't really know.
All the best, James
Aug 24, 2021, 10:01 am
#39
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- Had CREW tags on her bags, so probably not an executive
- Rollaboard did not have a beat-up external metal frame, so probably not a pilot
- Also, no pubs bag, so again not a pilot
- Looked like standard FA luggage: TravelPro style rollaboard, with a gigantic extra purse/bag
Also, most pilots I know are polite to a fault. It would take a bizarro world to have had this exchange with a pilot IMHO.
So yes, it's an assumption, but FA.
All the best, James
Aug 24, 2021, 10:09 am
#40
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The total appearance was a FA that lived in RIC and domiciles in CLT. Or perhaps was just visiting family.
All the best, James
Aug 24, 2021, 10:15 am
#41
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One would hope an executive would have better intelligence than this. Of course, this is AA we’re talking about so it’s completely conceivable that management would be even more boneheaded than some surly FAs.
Aug 24, 2021, 10:32 am
#42
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It was rude simply take the seat with luggage in front of it, simply because the other person had gone to the restroom, the comment "Here at American Airlines, we don't tolerate hostility of any kind" sounds like a threat to potentially stop the OP and spouse from travel.
I would have immediately requested management for them to know who she was, and would have expected them to report on the incident, as I would have certainly written to AA about it. She was the one a bit out of line to take the seat, and way out of line to make that kind of comment, and I doubt it was the first time. These kind of people do NOT belong in this business.
I would have immediately requested management for them to know who she was, and would have expected them to report on the incident, as I would have certainly written to AA about it. She was the one a bit out of line to take the seat, and way out of line to make that kind of comment, and I doubt it was the first time. These kind of people do NOT belong in this business.
It was as if she went <poof> from impolite pax, to, vendetta-driven airline representative.
All the best, James
Aug 24, 2021, 10:48 am
#43
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Aug 24, 2021, 11:22 am
#44
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Aug 26, 2021, 3:30 pm
#45
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Update; today I received a phone call from American.
Yesterday I sent an email to Vincent Carcaterra (Director-Customer Relations). Pretty much laid out my experience, my worries, and flight details like PNR, etc.
Todays phone call was from Customer Relations. The nice lady who called was quite apologetic, and condemned the FA's behavior. The call was very professional, and I was assured there was nothing, and would be nothing, in my records related to this incident.
On the other hand, she said, the employee in question would be dealt with by HR. Apparently this isn't the first time.
So there you go. A load off my mind, and all within 24 hours of sending an email. Wow!
Huge thanks to the FT community, everyone's recommendations were spot on (Corporate vs Customer Service), and a tip of the hat to bobnchi for the address point!
All the best, James
Yesterday I sent an email to Vincent Carcaterra (Director-Customer Relations). Pretty much laid out my experience, my worries, and flight details like PNR, etc.
Todays phone call was from Customer Relations. The nice lady who called was quite apologetic, and condemned the FA's behavior. The call was very professional, and I was assured there was nothing, and would be nothing, in my records related to this incident.
On the other hand, she said, the employee in question would be dealt with by HR. Apparently this isn't the first time.
So there you go. A load off my mind, and all within 24 hours of sending an email. Wow!
Huge thanks to the FT community, everyone's recommendations were spot on (Corporate vs Customer Service), and a tip of the hat to bobnchi for the address point!
All the best, James