Flight Credit Error
Jul 5, 2021 | 5:56 pm
#1
Original Poster
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
Flight Credit Error
I'm trying to use my flight credit for a new reservation. The flight credit shows up in my wallet. On the Review and Pay page, I selected Flight Credit and pasted the ticket number in. When I click add flight credit, it gives an error that says "Names on Flight Credit and reservation don't match". Am I doing something wrong or do I need to call to have this fixed?
Jul 5, 2021 | 7:42 pm
#4
Original Poster
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
So I finally got through to someone on chat in the app. Apparently, whoever issued the travel credit, put MR. in front of my name. There is no place when making a new reservation to enter MR in front of your name. I asked if my name on the travel credit could be changed to my correct name and she said no. The only way to get it resolved is to create a new reservation on hold using my first and last name, then the chat agent can apply the travel credit but I would still have to call in to pay the difference. The current wait time is 4+ hours. So frustrated with AA. Used travel credits with other airlines with no problem at all.