Bad service flying TPA-MIA-SJU in F
#1
Original Poster
Join Date: May 2005
Location: FL
Programs: DL/PM SM/AMEX/Plat HH/Gold Marriott/Plat Starwood/Plat
Posts: 140
Bad service flying TPA-MIA-SJU in F
My family was asked for COVID test results before luggage check-in and then again at the gate before boarding. Problem was they acted as if this was required by the airline before flying when in fact it is not. Puerto Rico requires you the take the test within 72 hrs OR you can quarantine once you reach there. You do have the later option.
The F service onboard was non-existent to horrible. I flew B6 and was never asked and got better service.
The F service onboard was non-existent to horrible. I flew B6 and was never asked and got better service.
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Did you have tests or were you planning on quarantine? If no tests, were you denied boarding?
The service standard for these two micro hops is published on AA's website. What were you expecting that you were not promised?
If B6 is better value, why are you flying AA (although B6 does not offer F at all and no J on this route).
The service standard for these two micro hops is published on AA's website. What were you expecting that you were not promised?
If B6 is better value, why are you flying AA (although B6 does not offer F at all and no J on this route).
#3
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
TPA/MIA there's likely going to be no service unless you get a FA willing to do. MIA/SJU would be a snack (sandwich or fruit plate) and typically FAs only do one round of drinks, a few make you ask and a very few really lazy ones will tell you no. COVID has become the perfect excuse for lazy FAs to do even less now and the airline (and not just AA) won't fight the unions. The service on DL apparently is even worse.
As far as the COVID issue I won't fly anywhere that requires that test. It's error prone and there's no way I'm putting my life on hold for what might be a false positive.
As far as the COVID issue I won't fly anywhere that requires that test. It's error prone and there's no way I'm putting my life on hold for what might be a false positive.
#4
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Please elaborate on the "bad service in F" for your flights. I'm on the verge of accepting the offer to go to SJU and weighing the choices of taking 772, 737 Max flights as a priority with me connecting in MIA from SFO.
#5
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Service is available. However, you have to ask for it. On many flights, service is not proactive.
#6
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
A map from Great Circle Mapper - Great Circle Mapper
A map from Great Circle Mapper - Great Circle Mapper
#7
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Gotcha.... I happened to have the (un)fortunate opportunity to have a side trip introduced to me then I was only expecting SFO-CLT-SFO that req'd me to add in a CLT-MIA-CLT trip as well.
The CLT-MIA-CLT was on the 772 (F class) and I was expecting "nothing" but they offered a "meal" and got two rounds of drinks on both legs...
Hell, this makes me mad about the SFO-MIA-SFO trip in F where it's just "nothing" at all...Glad I grabbed a snack when it was announced no food service was offered for the flight LOL
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
My family was asked for COVID test results before luggage check-in and then again at the gate before boarding. Problem was they acted as if this was required by the airline before flying when in fact it is not. Puerto Rico requires you the take the test within 72 hrs OR you can quarantine once you reach there. You do have the later option.
The F service onboard was non-existent to horrible. I flew B6 and was never asked and got better service.
The F service onboard was non-existent to horrible. I flew B6 and was never asked and got better service.
#9
Original Poster
Join Date: May 2005
Location: FL
Programs: DL/PM SM/AMEX/Plat HH/Gold Marriott/Plat Starwood/Plat
Posts: 140
READ: Power Tripping...
AA F: (Note: My wife's account)
TPA-MIA: No service (Standard Nowadays)
MIA-SJU: Horrible Food. Lazy - 1 service run. Had trouble getting 2nd call.
B6 EvenMoreSeat:
TPA-SJU: Seat as good a AA F - Smiling (Hot) FA's - 2 service runs.
#10
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
This sounds like a lot of hyperbole. As Often1 said, the service standards are clearly published on AA's website and on the wiki here. If one expects something different, they should book with a competing carrier that offers a product commensurate with one's expectations.
#11
Join Date: Aug 2012
Posts: 22
It’s the customer’s responsibility to have all proper documentation available that’s required. I am currently in SJU checked in on app and was never required to show my test or QR code from PR. Only required to have QR available at airport exit. Also I believe that AA business class seat is far better than a coach seat on B6, more leg room or not. As a agent I don’t ask for negative test for SJU or Hawaii bound customers. They don’t have , oh well have fun especially in Hawaii in your hotel room for 10 or so days, not my responsibility.
#12
Suspended
Join Date: Feb 2020
Posts: 1,501
This sounds like a lot of hyperbole. As Often1 said, the service standards are clearly published on AA's website and on the wiki here. If one expects something different, they should book with a competing carrier that offers a product commensurate with one's expectations.
If AA or their partner airlines don't want to do any service on those flights they should advertise them as "No Service" or "Water Only".
#13
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,204
#14
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
#15
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
He did not actually say that these were female - that is your assumption. I have had male FAs who I would not describe so much hot as blistering - I will settle for whatever the American training school throws out as long as they are pleasant and bring me drinks as and when I request them. Should they not, I collar them in their lair and ask politely.
I would have been surprised if anything other than drinks were offered on such a short flight.
I would have been surprised if anything other than drinks were offered on such a short flight.