Mar 8, 2021, 2:56 pm
Last edit by: JDiver
ARCHIVE: Please see https://www.flyertalk.com/forum/amer...-ticketed.html for the current thread.
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
*In the airline and travel industries, a passenger Name Record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. A PNR is merely a record of an itinerary; it does not imply or replace true ticketing. Your ticket numbers are evidence you have purchased an itinerary and the airline has approved and permitted it.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
Flights not on American Airlines, American Eagle, or AmericanConnection® are on a request basis only. Fares and availability are subject to change. (aa.com)
Q: Why are revenue tickets on other airlines on a request basis only?
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
AA Conditions of Carriage, Section I(a)(2): "No person shall be entitled to transportation except upon presentation of a valid ticket."
Your itinerary online will reflect ticketing condition:
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
By travel time, you need one (or more) Ticket Number - do not presume to travel with just the six letter PNR. The ticket number is the "gold standard"; a PNR recycles, and is merely the handle for an itinerary.
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
Code:
https://www.aa.com/reservation/printItinerary.do?forward=itineraryReceipt&isReceipt=true&anchorLocation=%2Freservation%2FfindReservationSubmit.do+aacomTripDashBoard_jsp&url=%2Freservation%2FprintItineraryReceipt.do
To check your ticket's validity, fare class, detailed fare rules, etc. go to the AA Refunds site and enter your AA ticket number and you can see your ticket information before getting to a refund request.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
ARCHIVE: Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
Mar 26, 2015, 4:48 pm
#16
Join Date: Jan 2011
Location: SFO
Posts: 218
I have a strange issue happening. While re-ticketing two separate reservations after a schedule change involving a route change, my reservation stays in "Ticketing Pending" for several days, but my Fiancée's ticket, which is identical to mine (and using the miles from my account) is ticketed within a few minutes after the reservation is confirmed. The first time it happened, I called AA and they said the ticketing process sometimes takes a few days, but this is the third time it happens, so something must be going wrong.
Mar 26, 2015, 7:44 pm
#17
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Seems that 03/23 has something to do. I booked an award ticket for my brother in law and his wife 2 weeks ago, ticketed within the hour. There was a flight # change and now the reservation shows pending since the 23rd, also their seats have changed as well.
Apr 4, 2015, 2:45 pm
#18
Join Date: Jul 2013
Location: Houston, TX
Programs: UA AA MR UR
Posts: 37
I just booked 3 separate reservations (Myself, wife, and 9 month old child) from IAH->ORD->HKG. The leg to HKG is with Cathay Pacific.
I've been "On Request" for 3 days now. I need to pay the service apartment in Hong Kong to lock in the room by next week. Called in twice and said everything looks good and they even checked with supervisors. Told me to just wait.
Is it safe to say that my tickets will go through eventually? Or is there a chance it'll get canceled?
I've been "On Request" for 3 days now. I need to pay the service apartment in Hong Kong to lock in the room by next week. Called in twice and said everything looks good and they even checked with supervisors. Told me to just wait.
Is it safe to say that my tickets will go through eventually? Or is there a chance it'll get canceled?
Apr 5, 2015, 3:26 am
#19
Join Date: Jun 2012
Location: The other side of the radio
Programs: Kettle One ;)
Posts: 44
Booked a revenue "first"(try not to laugh), MHT-DCA ticket for May, over 2 days ago. Flight is on US Express (Republic). It has been "on request" the whole time. Most of what I have seen is issues with awards and other 1W partners, does the AA system still have issues with the US reservations too?
Apr 5, 2015, 11:46 am
#20
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
Quick question - are we allowed to change the ticket while it is still "On Request" after making a previous change?
Apr 5, 2015, 9:07 pm
#21
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
I booked a CX on Saturday. On Request.
I changed seats on a US award that I had booked months ago. Now that's On Request also.
The IT guys must have their hands full.
I changed seats on a US award that I had booked months ago. Now that's On Request also.
The IT guys must have their hands full.
Apr 7, 2015, 9:25 am
#22
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
I just booked 3 separate reservations (Myself, wife, and 9 month old child) from IAH->ORD->HKG. The leg to HKG is with Cathay Pacific.
I've been "On Request" for 3 days now. I need to pay the service apartment in Hong Kong to lock in the room by next week. Called in twice and said everything looks good and they even checked with supervisors. Told me to just wait.
Is it safe to say that my tickets will go through eventually? Or is there a chance it'll get canceled?
I've been "On Request" for 3 days now. I need to pay the service apartment in Hong Kong to lock in the room by next week. Called in twice and said everything looks good and they even checked with supervisors. Told me to just wait.
Is it safe to say that my tickets will go through eventually? Or is there a chance it'll get canceled?
But it does seem that tickets that include other carrier segments are taking longer and longer to finish ticketing.
Apr 7, 2015, 10:04 am
#23
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Apr 7, 2015, 6:04 pm
#24
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I paid for an itn (all AA) using 2 x $50 AA gift cards, the balance with a cc. aa.com still shows "Ticket Pending April 06" (that was nearly 24 hours ago). I called EXP desk earlier, they noted that AA is having a "gift card issue" (for everyone...).
When I was using AA gift cards (purchased at COSTCO), there were a few instances where I transposed 2 digits on a GC--it took a few days for them to catch the error!
I verified the $ value of each GC before using them, hence, shouldn't aa catch any errors when I tried to use them?
When I was using AA gift cards (purchased at COSTCO), there were a few instances where I transposed 2 digits on a GC--it took a few days for them to catch the error!
I verified the $ value of each GC before using them, hence, shouldn't aa catch any errors when I tried to use them?
Apr 7, 2015, 6:05 pm
#25
Join Date: Dec 2013
Posts: 214
Same here - purchased TATL with a gift card two days ago, still on request. Has a codeshare with IB
Apr 7, 2015, 10:07 pm
#26
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Apr 8, 2015, 9:17 am
#27
Join Date: Jul 2005
Location: NYC
Programs: DL Gold, AA Plat, SPG Gold
Posts: 383
In theory this is nice because it's a free fare lock (I've continued checking to see if there's a price drop), but it makes me nervous nonetheless.
Apr 8, 2015, 4:52 pm
#28
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
Something is indeed gummed up with AA ticketing. Booked a CX flight for departure in 2 days last week - I've called in 3 times to see if there was anything wrong and twice I was told the agent fixed it. Been 48 hours since the last call and it still hasn't ticketed and I'm getting worried.
Also made another set of JL reservations for next year, where miles have been deducted but again, not yet ticketed after 48 hours.
Also made another set of JL reservations for next year, where miles have been deducted but again, not yet ticketed after 48 hours.
Apr 9, 2015, 7:44 am
#29
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
Less than 36 hours to departure - CX reservation still has not ticketed yet after being stuck in "On Request" for almost 6 days. Calling in, I'm being quoted wait times of over 2 hours. Getting antsy as it's not me who is traveling on this reservation. 
Apr 9, 2015, 10:29 am
#30
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
The ticketing queue is supposedly ordered on departure date, so you should be right at the front of the queue.
I made award reservations on Tuesday this week via AA with CX for flights next February, they ticketed today.
If you have been waiting 6 days there is something wrong and you need to find someone in AA who can figure out what the problem is or that reservation is not going to get ticketed...
One thought from another recent post, make sure they are pushing the 'fixed' reservation to the 'ticketing queue' not the 're-ticketing queue' if it has never actually been ticketed yet.