Input requested: disruptive group at gate, on board. What should I do?
#17
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I believe MIA-LAX is almost all 777 right now and I’d wager this happened on a narrowbody. Otherwise MIA-LAX does seem to attract a fair share of riff-raff... throwback to the creature that tried to board without shoes then attempted to assault a GA when denied boarding.
#18
Original Poster
Join Date: Apr 2017
Posts: 347
I do believe I saw one person trying to discreetly record. I didn't because I didn't want to attract their attention and get drawn in somehow.
Edit, FlyEndeavorAir
Last edited by Presguy; Dec 29, 2020 at 8:03 pm
#19
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I've noticed that one of the side effects of covid on travel has been that the Greyhound crowd can now afford to fly.
All of my flights since summer have had a rougher crowd than 2019.
All of my flights since summer have had a rougher crowd than 2019.
#23
Join Date: Dec 2002
Location: PHX
Programs: AA EXP
Posts: 1,377
Does AA even maintain a file of pax with that kind of information? (someone being obnoxious/loud?)
And if you were to be banned or about to be banned, I think that AA would notify you or warn you in written so you would know about it and have the chance to clarify the issue immediately.
And if you were to be banned or about to be banned, I think that AA would notify you or warn you in written so you would know about it and have the chance to clarify the issue immediately.
#24
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
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Posts: 11,252
Giving long term control to a rudderless operation is a risky proposition. Unless the threshold is set high that ensures that only those with a pattern of repeat behavior are penalized.
#25
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,646
But you guys have to remember that, like it or not, there is a high involvement of the unions on what an FA should do.
I don't like it but it is a reality.
Some FTers might remember that back when the turndown service in 3 class F was implemented (the FA making your bed on international F) the union made a big stink about it and tried to block that additional "burdensome" task.
Not that the FAs would do it anyway. In one flight I was at the FAs did not do it for anybody unless you requested it. Not that I care as I did not wait for them to do it, but was in contrast with other airlines (QR comes to mind) where they proactively asked when you want the bed done.
Anyway, having FAs have a list of behaviors allowed or not will not happen. Not only because of potential union issues, but because it will be highly subjective to make the list and then even try to determine who is crossing the line or not.
#27
Join Date: Jun 2020
Location: BOS
Programs: AA EXP, Hilton DMD, Hyatt Glob, Hertz PC
Posts: 267
The only time I've involved myself in misbehaving pax was as follows:
Waiting for the PHX-BOS redeye, there was a little boy who was very upset over something and screaming/crying. The dad, who was clearly three sheets to the wind, was bellowing at the child, picking him up, slapping him, and performing many even more inappropriate means of improvised corporal punishment, in the middle of the gate area. Meanwhile, the mother was screaming at the dad to stop, and slapped him in the face at some point.
I approached the GA, who said she was mortified, but too busy getting the flight boarded to do anything. She suggested I call airport police, which I did.
This continued for quite some time until their group was called, and unfortunately the police arrived only after they had boarded. I opted to board last (I was in the first row). After a quick chat with myself, and the GAs (who backed up my story and added details,) the police boarded the AC, and according to the FA later, gave both parents a very stern "talking to," and we were on our way.
Waiting for the PHX-BOS redeye, there was a little boy who was very upset over something and screaming/crying. The dad, who was clearly three sheets to the wind, was bellowing at the child, picking him up, slapping him, and performing many even more inappropriate means of improvised corporal punishment, in the middle of the gate area. Meanwhile, the mother was screaming at the dad to stop, and slapped him in the face at some point.
I approached the GA, who said she was mortified, but too busy getting the flight boarded to do anything. She suggested I call airport police, which I did.
This continued for quite some time until their group was called, and unfortunately the police arrived only after they had boarded. I opted to board last (I was in the first row). After a quick chat with myself, and the GAs (who backed up my story and added details,) the police boarded the AC, and according to the FA later, gave both parents a very stern "talking to," and we were on our way.
#28
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 564
I have a high tolerance for most things as I used to live in airplanes. But adults being disruptive for no reason? I would address them directly, complain to the FA's and the airline afterward.
Ugh and all on a tiny plane and in F. At least it was a short flight!