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AA changes the confirmed upgrade (C and A ) process [EF now updated]

AA changes the confirmed upgrade (C and A ) process [EF now updated]

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Old Nov 8, 20, 3:47 am   -   Wikipost
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Update Oct 24, 2020 from ExpertFlyer Voice:

Originally Posted by ExpertFlyer Voice View Post
In case you missed our post in the main EF thread:

Due to American now having different A and C class inventory for paid fares vs upgrades, we have worked with AA to be able to show you both versions on EF
  • As of now, the default Flight Availability and Award & Upgrade search will show the "upgrade" version of A/C
  • We are going to make a change so the Flight Availability search shows the paid version of A/C by default, however for now the workaround to see it is to change the POS to non-USA or to use the Don't Show Interline Connections options which uses a different system and will show the paid inventory A/C classes. When we make the default change we'll post here again, likely sometime in November as it will take a bit of programing.
  • Flight Alerts for A or C will always be for the upgrade inventory version as those classes are marked as Award/Upgrade classes internally.


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Old Oct 23, 20, 7:20 am
  #1  
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Exclamation AA changes the confirmed upgrade (C and A ) process [EF now updated]

Looking at Expertflyer, all domestic 3 class flights show A0 for the entire schedule (other than day of / day before the flight). A class tickets are still for sale but per Expert Flyer Customer Service, revenue A class is now a different fare bucket.

If this is true, the BXP1upgrades have just been massively devalued. Or could this be the writing on the wall that 3 class domestic service is coming to an end?
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Old Oct 23, 20, 9:41 am
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Originally Posted by 1/[email protected] View Post
Looking at Expertflyer, all domestic 3 class flights show A0 for the entire schedule (other than day of / day before the flight). A class tickets are still for sale but per Expert Flyer Customer Service, revenue A class is now a different fare bucket.

If this is true, the BXP1upgrades have just been massively devalued. Or could this be the writing on the wall that 3 class domestic service is coming to an end?
Very interesting find. I noticed the same complete lack of A inventory on EF yesterday when searching LAX-JFK for next year, but (as you noted) I didn't realize that AA.com was still selling A on this route (and at a 2x premium compared to the discounted business class). I wonder if this is somehow related to the recent issues EF has experienced displaying C inventory (despite the inventory actually existing)?

-FlyerBeek
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Old Oct 23, 20, 9:49 am
  #3  
 
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Most likely related to AA updating their systems so that not all A space is created equal. Just a guess.

TPG - American Limits Upgrade Space...
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Old Oct 23, 20, 9:57 am
  #4  
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Exclamation AA changes the confirmed upgrade process (less useful C & A Space searching on EF)

From TPG:

​​​​​​https://thepointsguy.com/news/americ...upgrade-space/

​​
...finding availability might be harder next time you’re ready to redeem an upgrade with AA. That’s because American is making changes to the upgrade process.

...As part of AA’s change to the upgrade process, the Fort Worth-based carrier is adjusting how many seats are available as upgrades, according to a carrier spokesperson. The adjustment will apply to both systemwide and mileage upgrades (and Business Extra ones too).

Before this change, it was quite easy to determine if there was an upgrade available on a given AA flight. Upgrading from coach to biz required seats in the “C” fare class. For a bump from biz to Flagship First, flyers would need to find space in the “A” fare class. (“A” was also used interchangeably with a paid first-class ticket.)

If there was space in either class, then you knew that an upgrade was available. (If there wasn’t, you could always waitlist an upgrade in the hopes that space opened up closer to departure.)

Now, that’s changing. Going forward, even if there are seats in the “A” and “C” classes, upgrades to biz and first won’t necessarily be available. A spokesperson confirmed that the carrier will only offer a subset of seats in these fare classes for upgrades. (American is adding revenue fares to the “C” class.)

You can search for space when making a booking at AA.com or by calling reservations.

AA confirmed that upgrade space will continue to be managed on a leg-by-leg basis. That means that you’ll see the same space on a flight from LAX to JFK regardless of whether you’ve booked it as a single segment or as part of a larger itinerary (like LAX to LHR with a stop in JFK). This is in stark contrast to mileage redemptions. In recent years, AA has been transitioning to offering dynamic award availability based on your end-to-end journey.

Last edited by JDiver; Oct 23, 20 at 12:33 pm Reason: Fair use requirements / FT Rules editing - can not use full article
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Old Oct 23, 20, 10:14 am
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So, basically EF is hosed.

I guess aa.com now is the only place for looking to confirm?
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Old Oct 23, 20, 10:16 am
  #6  
 
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This is unfortunate. And customer unfriendly.

Does one have to have SWU in their account to see the availability? What if one wants to use miles and copay instead?
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Old Oct 23, 20, 11:50 am
  #7  
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And yet, for example, if you look at JFK-LHR tonight, endless empty seats in business - yet no indication on AA.com that there is any systemwide upgrade space. At all.

As one more familiar w/UA than AA...am I missing something here?
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Old Oct 23, 20, 12:05 pm
  #8  
 
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I don't think the "No More C & A Space searching on EF" is accurate. You can still search for that inventory. If you find it, it just might mean it's not available for upgrades.
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Old Oct 23, 20, 12:13 pm
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Yeah, I think the only consequence of this is that EF is harder to use for screening upgrade space. The amount of upgrade space always seemed so arbitrary anyways, and extremely limited.
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Old Oct 23, 20, 12:19 pm
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Originally Posted by chicagoflyer1976 View Post
I don't think the "No More C & A Space searching on EF" is accurate. You can still search for that inventory. If you find it, it just might mean it's not available for upgrades.
The issue is that previously we could rely on just EF, book and call to apply.

Now, if we must call to confirm, or use the AA site, then why not just begin there and forget EF altogether?
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Old Oct 23, 20, 12:21 pm
  #11  
 
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Originally Posted by chicagoflyer1976 View Post
I don't think the "No More C & A Space searching on EF" is accurate. You can still search for that inventory. If you find it, it just might mean it's not available for upgrades.
I mean, yes. But the only reason to search for A and C was upgrades.
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Old Oct 23, 20, 12:22 pm
  #12  
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Just canceled my EF subscription. Sorry guys your website is now worthless.
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Old Oct 23, 20, 12:37 pm
  #13  
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Originally Posted by enviroian View Post
Just canceled my EF subscription. Sorry guys your website is now worthless.
Is Expert Flyer no longer a good tool to look for award space on partners anymore either?
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Old Oct 23, 20, 1:40 pm
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Originally Posted by aztimm View Post
Is Expert Flyer no longer a good tool to look for award space on partners anymore either?
Depends on the partner. Some of the most popular OW premium cabin awards are not visible on EF, e.g. CX, QR, JL.
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Old Oct 23, 20, 2:24 pm
  #15  
 
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Edit...removed...

Last edited by JJeffrey; Oct 23, 20 at 3:14 pm
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