Executive Platinum & Platinum Pro elite benefit options survey (Sep 2020)
Sep 8, 2020, 4:42 pm
#32
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Either I didnt have enough coffee that morning or the survey was even more confusing than necessary or BOTH, but I could have sworn it provided at the EXP level: for up to 2 selections of 1xSWU (ie, a total of 2 SWUs) + 1 additional (generally low value) option. If anyone can screen scrape a copy, it would be interesting to see.
Sep 8, 2020, 7:47 pm
#33
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Yep. That’s definitely different from mine, where it was listed as just “Systemwide Upgrade (SWU)”. Wonder if they were testing the waters, or maybe they coded it incorrectly initially and later changed to “2 SWU”.
Sep 8, 2020, 8:50 pm
#34
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Sep 9, 2020, 1:13 pm
#36
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Ah, I now see the miscommunication. Check out the OMAAT screenshot for selecting ones preferred group of choices. Under the EXP choice, it says systemwide upgrade (singular, not plural), and lists in the column a quantity as 2. Given the selections wording as a SWU and not 2 SWUs I interpreted the column quantity as being the max number that could be selected, which I chose. The survey author created confusion by not describing the benefit as systemwide upgrade(s).
https://onemileatatime.com/american-...hoice-rewards/
I still prefer UAs approach, as one doesnt need to lock in benefits at the start of the year. Recognize why DL and AA prefer this approach, tho, as pax might not use up their full set of benefits.
https://onemileatatime.com/american-...hoice-rewards/
I still prefer UAs approach, as one doesnt need to lock in benefits at the start of the year. Recognize why DL and AA prefer this approach, tho, as pax might not use up their full set of benefits.
Sep 9, 2020, 3:36 pm
#37
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,186
Ah, I now see the miscommunication. Check out the OMAAT screenshot for selecting ones preferred group of choices. Under the EXP choice, it says systemwide upgrade (singular, not plural), and lists in the column a quantity as 2. Given the selections wording as a SWU and not 2 SWUs I interpreted the column quantity as being the max number that could be selected, which I chose. The survey author created confusion by not describing the benefit as systemwide upgrade(s).
Sep 10, 2020, 2:24 pm
#38
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
no survey for me. doesn't matter. my travel budget didn't get spent this year so we will buy F/J on the best routing once we start again, which is in 30 days. non loyal flyer now. SWUs were used for the kids, so they are the ones who will miss out
Sep 11, 2020, 9:12 am
#39
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Executive Platinum "Light"
Sent to Customer Service today:
On September 3, I received an e-mail "Share your feedback on Elite benefits". It also said you value my opinion. It also went on to say the survey would be available until September 10 at 11:59 p.m.CT. Yesterday, September 10 at at 1:00 p.m., well before midnight, i attempted to take the survey and was redirected to the dynata website, where I got "Thank you for completing the survey. We appreciate your feedback". I WAS NOT ABLE TO TAKE THE SURVEY. I then called the AAdvantage customer service dept, where I was eventually informed that the survey closed on September 9th, not the 10th. WOW! I was amazed, angry, and disappointed. Having been Executive Platinum for the last 15+ years, and witnessing the erosion of EXP benefits in recent years, and the imposition of additional revenue based hurdles, I wanted to share my opinion. Some of the blame rests with me for not being timely, but the information on your end was faulty. Covid-19 has destroyed my travel plans for this year, which was going to be almost exclusively international paid business class. I do look forward to the next survey, and flying again, but feel right now I am Executive Platinum "light" in the eyes of AA.
On September 3, I received an e-mail "Share your feedback on Elite benefits". It also said you value my opinion. It also went on to say the survey would be available until September 10 at 11:59 p.m.CT. Yesterday, September 10 at at 1:00 p.m., well before midnight, i attempted to take the survey and was redirected to the dynata website, where I got "Thank you for completing the survey. We appreciate your feedback". I WAS NOT ABLE TO TAKE THE SURVEY. I then called the AAdvantage customer service dept, where I was eventually informed that the survey closed on September 9th, not the 10th. WOW! I was amazed, angry, and disappointed. Having been Executive Platinum for the last 15+ years, and witnessing the erosion of EXP benefits in recent years, and the imposition of additional revenue based hurdles, I wanted to share my opinion. Some of the blame rests with me for not being timely, but the information on your end was faulty. Covid-19 has destroyed my travel plans for this year, which was going to be almost exclusively international paid business class. I do look forward to the next survey, and flying again, but feel right now I am Executive Platinum "light" in the eyes of AA.
Sep 11, 2020, 4:39 pm
#40
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Executive Platinum "Light" reply with comments
RED IS MINE Names have been changed to avoid suspension (again).
September 11, 2020
Hello Mr. Executive Platinum "Lite"
As an AAdvantageŽ Executive Platinum member, you are obviously, among our most valued customers (REALLY?), so it is particularly troubling to hear that you had such trouble with the Elite survey and weren't able to take it. On behalf of American Airlines, please accept my apology for this issue and for your (continued) disappointment in our (evaporating) Elite benefits.
While you weren't able to take the survey. I have recorded your comments (yeah, right), which are made available to our leaders (?) in helping to drive change. (This is me NOT holding my breath!) It is important to us to ensure our loyal Elite members know how important their continued business is to American Airlines. (Well y'all have a funny way of showing it!) We are constantly looking for ways we can better serve (screw) our frequent flyers and offer noncompetitive rewards and so your criticism is not important to us.
Mr. Executive Platinum "Lite", your 15 years of loyalty are greatly appreciated and we hope to see you aboard an American Airlines flight soon. Pasture Pancakes!!!
Sincerely,
DELETED
Customer Relations
American Airlines
September 11, 2020
Hello Mr. Executive Platinum "Lite"
As an AAdvantageŽ Executive Platinum member, you are obviously, among our most valued customers (REALLY?), so it is particularly troubling to hear that you had such trouble with the Elite survey and weren't able to take it. On behalf of American Airlines, please accept my apology for this issue and for your (continued) disappointment in our (evaporating) Elite benefits.
While you weren't able to take the survey. I have recorded your comments (yeah, right), which are made available to our leaders (?) in helping to drive change. (This is me NOT holding my breath!) It is important to us to ensure our loyal Elite members know how important their continued business is to American Airlines. (Well y'all have a funny way of showing it!) We are constantly looking for ways we can better serve (screw) our frequent flyers and offer noncompetitive rewards and so your criticism is not important to us.
Mr. Executive Platinum "Lite", your 15 years of loyalty are greatly appreciated and we hope to see you aboard an American Airlines flight soon. Pasture Pancakes!!!
Sincerely,
DELETED
Customer Relations
American Airlines
Sep 11, 2020, 5:59 pm
#41
Join Date: Oct 2004
Programs: Quintessentially Elite, Amex Cent, UA* Lifetime Plat (2mm+), AA CK (6mm+)
Posts: 405
Man, some of ya'll take these things waaaaaay too seriously. Tech happens. I'm sure AA got the responses they needed.
Might I suggest a nice glass (or six) of wine?
Might I suggest a nice glass (or six) of wine?