AA flight delay with misinformation
Mar 5, 2020 | 10:14 am
#16
Join Date: Jul 2011
Posts: 2,696
This was not a routine flight delay. Because the pilots flew the night b before and were required to get sleep (which I appreciate), AA knew AT LEAST 8 hours before that they wouldn't;t be available to fly.
Not only did the send a text message that the flight was on time WAKING US AT 2 AM, they also failed to notify the crew.
There are lots of things that are out of their control, but this one was a big mistake to the crew, every one of the passengers. Even the agent when we checked in didn't;t know the flight was delayed.
Not only did the send a text message that the flight was on time WAKING US AT 2 AM, they also failed to notify the crew.
There are lots of things that are out of their control, but this one was a big mistake to the crew, every one of the passengers. Even the agent when we checked in didn't;t know the flight was delayed.
Mar 5, 2020 | 10:47 am
#17
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,680
IMO, one of, if not the, most annoying aspects of flying AA. Operations knows what is going to happen but for whatever reason the operational reality doesn't get communicated to the front line systems accessible by the GAs, AAngels, web and app interfaces, etc. The front-line systems live in a world where AA expects a deus ex machina to appear. Sadly, it never does.