Against the rules to give up your FC seat?
Feb 13, 2020, 6:09 am
#19
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is a purely factual question. Did the FA approve the seat swap in advance?
As DaveNoble correctly notes, one is ticketed into a cabin and that is the end of it unless a change is approved.
As DaveNoble correctly notes, one is ticketed into a cabin and that is the end of it unless a change is approved.
Feb 13, 2020, 6:28 am
#20
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,594
It is quite clear to all of us that the only satisfactory resolution that AA can provide is to fire the offending FA. And that is the only way that people who react badly when they're caught out are ever going to learn to behave like decent human beings.
Feb 13, 2020, 6:28 am
#21
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We can hide behind silly technicalities all day long, but a Y to Y swap is not taking your assigned seat either. Do you nag the FA for every little thing?
Feb 13, 2020, 7:03 am
#22
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Feb 13, 2020, 7:07 am
#23
Original Poster
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
Looks like she did. As pointed out in the CEO's email, he reminded the FA that he had asked her about it earlier and that she said it was ok. She then said she had misunderstood what he was saying/asking.
Feb 13, 2020, 8:44 am
#24
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
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When you buy a ticket for a flight in a particular class, that is what you are buying ; there is no entitlement to swap around passengers between classes of service
If the person had asked in advance whether it would be ok to swap , the attendant would either have said yes or no - if asked in advance, the attendant's response might have been different or may have still have said no
Either way, it would have avoided the situation that the passenger created
If the person had asked in advance whether it would be ok to swap , the attendant would either have said yes or no - if asked in advance, the attendant's response might have been different or may have still have said no
Either way, it would have avoided the situation that the passenger created
“I talked to the flight attendant, and reminded her we spoke when we swapped.
She claimed that she did not understand.”
Feb 13, 2020, 8:55 am
#25
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,193
MY wife and I have always switched seats , where I got the upgrade (1 seat left) and she did not.
Never had a problem, my wife says when the FA comes to take a drink order, that she has switched with me.. FA from F then comes to me, just to say what a wonderful husband
I am, and lets the FA working coach to ;make sure I am taken care of.
'Like with every business, there are employees that probably should not be working for that business.
Never had a problem, my wife says when the FA comes to take a drink order, that she has switched with me.. FA from F then comes to me, just to say what a wonderful husband
I am, and lets the FA working coach to ;make sure I am taken care of.
'Like with every business, there are employees that probably should not be working for that business.
Feb 13, 2020, 9:08 am
#26
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,649
So, can somebody answer the question please?
Not asking for anecdotal experiences.
Is it against AA's rules to swap seats between F and Y?
Is it at the discretion of the FA?
Does it matter if it is a domestic or international flight?
A lot of FTers have swapped seats with no issue are per posts above, does it mean that the FA was breaking the rules for allowing this?
Not asking for anecdotal experiences.
Is it against AA's rules to swap seats between F and Y?
Is it at the discretion of the FA?
Does it matter if it is a domestic or international flight?
A lot of FTers have swapped seats with no issue are per posts above, does it mean that the FA was breaking the rules for allowing this?
Last edited by carlosdca; Feb 13, 2020 at 9:20 am
Feb 13, 2020, 9:12 am
#27
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,231
Its no surprise that AA has lost its customer focus. Their front line employees must feel empowered by management (or simply burned out) to feel its ok to act this way.
These stories are important as more data points, but I honestly cannot figure out why people still keep giving this airline so much business.
Until people start voting with their dollars, they have no incentive to change. What a mess.
These stories are important as more data points, but I honestly cannot figure out why people still keep giving this airline so much business.
Until people start voting with their dollars, they have no incentive to change. What a mess.
Feb 13, 2020, 9:28 am
#28
Join Date: Nov 2014
Posts: 255
So, can somebody answer the question please?
Not asking for anecdotal experiences.
Is it against AA's rules to swap seats between F and Y?
Is it at the discretion of the FA?
Does it matter if it is a domestic or international flight?
A lot of FTers have swapped seats with no issue are per posts above, does it mean that the FA was breaking the rules for allowing this?
Not asking for anecdotal experiences.
Is it against AA's rules to swap seats between F and Y?
Is it at the discretion of the FA?
Does it matter if it is a domestic or international flight?
A lot of FTers have swapped seats with no issue are per posts above, does it mean that the FA was breaking the rules for allowing this?
Feb 13, 2020, 9:44 am
#29
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
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I am also unaware of any provision in the COC that prohibhits this.