ARCHIVE: End of Jan insufficient miles for 4 500 mile upgrade stickers (2018-19)
Feb 3, 2018, 5:11 pm
#1
Original Poster
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
ARCHIVE: End of Jan insufficient miles for 4 500 mile upgrade stickers (2018-19)
In the past, AA would award partial 500 mile upgrade credits. Has anyone had success is receiving them this year? My wife came up just short of 4 upgrade points, and the counter has reset to zero.
Feb 3, 2018, 5:20 pm
#2
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,070
I sent in an e-mail requesting this yesterday. I don't expect to hear back for at least a week.
Feb 3, 2018, 6:36 pm
#3
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I had recent success with a request of this nature. Just email AAdvantage Customer Service, explain that your wife logged 80% of the miles required for 4 upgrades, therefore it seems reasonable for your wife to receive 3 of the 4 upgrades. At worst, they'll say "no", but then you'll be in the same position you're in right now. In my experience, they say "yes".
Feb 4, 2018, 9:36 am
#4
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,577
I just sent an e-mail yesterday, don't expect to hear back for a week or so. I was less than 1,000 miles from the 4 upgrades, and would have easily made it this week. In 2018, it's ridiculous that they cannot just keep the counter running continuously, especially now that earning upgrades requires 12,500 rather than 10,000 miles. But we know AA's IT is horrible and they don't care much about low-level elites' satisfaction (they are perfectly willing to give *20* upgrades along with free status to people who have only flown AA once or twice -- https://www.flyertalk.com/forum/amer...an-2018-a.html).
Feb 4, 2018, 9:55 am
#5
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
Too bad we can’t get rid of surplus upgrades: I’ve got a modest ~26, but Lady JDiver has 129 and minuscule chances of drawing on any. Good luck, all.
Feb 4, 2018, 10:33 am
#6
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,577
It is indeed too bad, especially since SWUs can be gifted (and are often freely given away near the end of the year). I have only 3 upgrades, and that's only after fighting to get 2 back that were deducted when I was rebooked in F during IRROPS (AA argued that they were legitimately deducted since I did indeed sit in F, but I argued that AA chose to put me in F to get me to my destination -- 7 HOURS LATE).
Feb 13, 2018, 6:12 pm
#8
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,470
Didn't the counter used to reset at the end of Feb? In any case, I can't seem to find a way to figure out how close I was to getting another batch of upgrades now that the counter has reset. Anyone know how?
Feb 13, 2018, 6:17 pm
#9
Join Date: Oct 2015
Location: SFO
Programs: AA EXP, SPG / Marriott GLD, HHonors GLD
Posts: 520
Yes, because the elite year ended at the end of Feb. Counter reset likely moved to Jan as the expiration date for status moved to Jan 31 awhile back
Feb 14, 2018, 2:51 pm
#10
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
Feb 14, 2018, 3:09 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Discoverist
Posts: 11,551
Feb 15, 2018, 7:43 am
#13
Join Date: Jan 2001
Location: PHL/KOA - SU '03 M BB NCAA Champs/Phillies '08 WS Champs/Eagles '18 SB Champs
Programs: AA EXP (3MM)/HH Diamond
Posts: 684
I had approximately 10,000 miles towards my next group of 4 and received 3 upgrades after emailing in (now sitting on 30). AA Customer Service called my home line yesterday while I was at work (didn't leave a message) and then sent an email asking me to call in to discuss. But when I brought up my account on-line this morning in anticipation of calling in, I saw that they had deposited three upgrades dated yesterday. So no reason to call in now and I was pleased with the result.
Feb 15, 2018, 11:59 am
#14
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,470
Ended up calling in and found that my wife was at about 5K towards the 12.5K threshold; agent gave her one upgrade. Then he checked my account and found I was at about 11.5K towards the threshold so he gave me four! ^