Originally Posted by
dickinson
In the past, AA would award partial 500 mile upgrade credits. Has anyone had success is receiving them this year? My wife came up just short of 4 upgrade points, and the counter has reset to zero.
I had recent success with a request of this nature. Just email AAdvantage Customer Service, explain that your wife logged 80% of the miles required for 4 upgrades, therefore it seems reasonable for your wife to receive 3 of the 4 upgrades. At worst, they'll say "no", but then you'll be in the same position you're in right now. In my experience, they say "yes".