Captain greets, gives calling card to EXPs on PHX-LAX 18 Jan 2020
Jan 20, 2020, 11:52 am
#1
Original Poster
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
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Captain greets, gives calling card to EXPs on PHX-LAX 18 Jan 2020
Had a nice touch by an AA captain on a flight from PHX to LAX on Saturday. After boarding, the captain went around to the EXPs in first class and handed his business card and personally thanked us for flying AA. It had his e-mail and personal cell and he said to call him with any questions we ever had... EVER. He then greeted the first class cabin and pulled out an ipad and went through the flight plan. It was a real nice experience and after the flight he made an announcement for all the passengers that he'd be waiting to give a high five or fist bump, whatever we chose. Given all the negatives I read about AA on this board I thought I'd share a nice positive.
Jan 20, 2020, 1:15 pm
#3
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Join Date: Sep 2012
Location: Sun Prairie, WI
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Jan 20, 2020, 1:40 pm
#5
Join Date: Sep 2008
Posts: 7,875
I'm surprised by how many people give out their cell phone number ("want to sign up for our rewards programs? What's your number?"). I guess most people don't bother picking up calls anyway though, particularly from unknown numbers.
Jan 20, 2020, 2:03 pm
#6
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
My guess is this was a legacy HP pilot. The America West crews have typically been among the friendliest when it comes to these types of things.
Jan 20, 2020, 2:10 pm
#7
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
A Google Voice number works great for this. Set one up, then mute all calls and texts from it unless you need it for something.
Jan 20, 2020, 2:57 pm
#8
Join Date: Sep 2016
Posts: 1,159
Not to be a wet blanket, but the "refill" is not at all impressive -- I assume you mean a new drink service in glassware -- and it is absolutely to be expected in F on a 370-mile (not very short) flight, barring unusual extended turbulence. That is, having a drink service in-flight in your circumstance is routine and predictable, in a way that PDB isn't but should be.
Jan 20, 2020, 2:59 pm
#9
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Jan 20, 2020, 3:01 pm
#10
Original Poster
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
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Not to be a wet blanket, but the "refill" is not at all impressive -- I assume you mean a new drink service in glassware -- and it is absolutely to be expected in F on a 370-mile (not very short) flight, barring unusual extended turbulence. That is, having a drink service in-flight in your circumstance is routine and predictable, in a way that PDB isn't but should be.
Jan 21, 2020, 7:28 am
#11
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Impressive! The only time I have ever experienced this is in LH F, so needless to say a different service standard across the board.
My personal experience with AA crew has in general always been much more positive than the cranks here make it out to be.
My personal experience with AA crew has in general always been much more positive than the cranks here make it out to be.
Jan 21, 2020, 8:39 am
#12
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
I've had this happen several times on CLT-GSO, which is rated at 18min flight time. So it can be done on any flight, if the FA is willing.
Jan 21, 2020, 9:24 am
#13
Suspended
Join Date: Oct 2014
Posts: 16,871
Not the giving out cards but back in the US days it wasn't unusual for them to hang out, chat and sometimes even bring their maps. Nice to see some of still doing it.
I think this was from a PHL - FRA or CDG in Envoy on a 330. I remember being a little surprised that they still used paper and even track their position on it.
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I think this was from a PHL - FRA or CDG in Envoy on a 330. I remember being a little surprised that they still used paper and even track their position on it.
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