What compensation can/should I get for my paid J seat given away? (to merge)
Jan 10, 2020, 8:57 am
#106
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Right, so the kid can have a father without a job? You are incredible. This dude spent 1000's on a ticket.
Then, in reality, expectant fathers should stop traveling out of town for work within 3-4 months of due date. Last I checked, babies in wombs do not have access to daddy's Outlook calendar.
Given what my wife had to go through for 9 months, especially the last few hours (twice), I have no right to complain about being uncomfortable or in pain for 14 hours. OP has to suffer through the pain in a sitting position for takeoff and landing, regardless of class booked. I'm also sure OP is in a sitting/standing position during most of the work day (8-12 hours), but that is a wild assumption, and I apologize if that part is not true.
Back on topic: yes, AA definitely dropped the ball.
Given what my wife had to go through for 9 months, especially the last few hours (twice), I have no right to complain about being uncomfortable or in pain for 14 hours. OP has to suffer through the pain in a sitting position for takeoff and landing, regardless of class booked. I'm also sure OP is in a sitting/standing position during most of the work day (8-12 hours), but that is a wild assumption, and I apologize if that part is not true.
Back on topic: yes, AA definitely dropped the ball.
Jan 10, 2020, 8:58 am
#107
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
This 100%
1. AA failed to get the passengers to final destination under CoCs. T-30 or T-10 doesn’t matter as the gate agents already knew he was going to misconnect.
2. AA closed the door without giving enough information to OP about possible options to work with.
3. AA staff flagged the pax as no-show by denying they were actually in fault - late crew.
-> This is the current state of AA customer service. Shifting the blame and twisting the story(Misconnect interpreted as no-show) are the worst things that happen to the airline.
4. AA did not provide other options to OP with even non-AA or OneWorld airlines getting OP to final destinations as soon as possible. If I were OP I would have explored all other options including non-OW to get to the final destinations.
If I were OP I would go after AA on social media and their customer relations to figure out what compensation will be due. However, look at the bright side, the baby seemed ok even after medical emergency, and you got there safely. Blessing in disguise. Congratulations on the new family member and I wish you best against AA.
2. AA closed the door without giving enough information to OP about possible options to work with.
3. AA staff flagged the pax as no-show by denying they were actually in fault - late crew.
-> This is the current state of AA customer service. Shifting the blame and twisting the story(Misconnect interpreted as no-show) are the worst things that happen to the airline.
4. AA did not provide other options to OP with even non-AA or OneWorld airlines getting OP to final destinations as soon as possible. If I were OP I would have explored all other options including non-OW to get to the final destinations.
If I were OP I would go after AA on social media and their customer relations to figure out what compensation will be due. However, look at the bright side, the baby seemed ok even after medical emergency, and you got there safely. Blessing in disguise. Congratulations on the new family member and I wish you best against AA.
Jan 10, 2020, 11:39 am
#109
Join Date: Apr 2001
Posts: 592
No no, the correct analogy would be if you drove only 5mph over the speed limit like all the other drivers in the area did, the child jumped in front of your car at the last second, there was no cross walk and the parent didn't do their legal duty to watch their kid.
the fine print
the fine print
Jan 10, 2020, 12:37 pm
#110
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,561
Jan 10, 2020, 1:10 pm
#111
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,672
The post you were responding two was not talking about the OP as a last-minute upgrade, but rather the passenger that was upgraded into the OP's seat when the GA thought he would misconnect. I think most last-minute upgraded revenue passengers would understand a downgrade for a late-arriving paid pax (not that they'd be happy), as long as they get their original or a comparable seat back.
Of course we don't know if it was a last-minute upgrade of a revenue passenger or an employee/non-rev. I think processing a revenue passenger downgrade might be more complicated than a non-rev downgrade, but on the other hand the agent is probably inherently averse to downgrading a fellow employee. So the incentive in either case is to screw the OP.
Of course we don't know if it was a last-minute upgrade of a revenue passenger or an employee/non-rev. I think processing a revenue passenger downgrade might be more complicated than a non-rev downgrade, but on the other hand the agent is probably inherently averse to downgrading a fellow employee. So the incentive in either case is to screw the OP.
I am just getting to the bottom of the issue here, the OP needs an apology and his 50k miles comp from AA, and for other posters to stop calling him a bad husband/father, okaaayyy??
Jan 10, 2020, 3:43 pm
#113
Join Date: Apr 2015
Posts: 114
The point of my post was that AA caused the delay because a flight attendant overslept. They should compensate no matter what you missed. How someone prioritizes their needs shouldn't impact AA decisions to pay and may just complicate the case to them.
Having clarified that, yes, I'd be more upset about missing vacation. But, I'm blissfully childfree and intend to stay that way. I'd be flying the other way if there was a spawn being born into my family.
Having clarified that, yes, I'd be more upset about missing vacation. But, I'm blissfully childfree and intend to stay that way. I'd be flying the other way if there was a spawn being born into my family.
Jan 10, 2020, 7:34 pm
#115
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
I find it interesting that so many posters had less than 100 posts.
The survival in many countries of a child born at 24 weeks is very good, so we should take the birth of the child out of the conversation. The OPs physical issues do have some merit in my opinion.
I have had a battlefield OP up after seated, and a battlefield OP down, so it appears to me that the GA was slacking off, which has happened to me on AA more times than I can count. The OP is entitled to outrage. The delay from BOS was not WX, so it was MX (late crew) and he/she should have been prioritized. If late crew is not equal to a mechanical, show me the money on that all you FT experts.
Jan 10, 2020, 10:01 pm
#116
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
They gave you 3200 bucks in cash.... this sounds spectacularly fishy.
Jan 10, 2020, 10:12 pm
#117
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
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Posts: 11,268
If it wasnt relevant.. well, it shouldn't be brought up in the first place.
Jan 11, 2020, 12:43 am
#118
Join Date: Sep 2008
Posts: 7,875
I don't know why AA flyers tolerate the low level of service and compensation compared to Delta. All these posters blaming the OP for getting delayed when it was due to basic responsibilities of working (showing up on time), not accepting Y after paying 1000's of $$ and needing J, and the lazy rebooking agent. Really amazing. Shame on the posters and AA for this one.
If you just went to AA's website 2 stops is more expensive than 1 stop.
I presume the OP had found a deal on the flight, and thus it was cheaper? Delta is quite a bit more expensive (uses KE).
The other problem is you never know how much that 1 extra connection will cost you. Sometimes it is cheaper, by quite a bit (especially on those international ones that route you through China). So it is hard to make a decision in advance. The other question is buffer time. As we all know, airlines (for some inexplicable reason) like to give you short connections, and charge you an arm and a leg for a reasonable connection. And theoretically ORD should be well-run, right? It is a hub for AA.
Jan 12, 2020, 3:19 pm
#119
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
I don't know why AA flyers tolerate the low level of service and compensation compared to Delta. All these posters blaming the OP for getting delayed when it was due to basic responsibilities of working (showing up on time), not accepting Y after paying 1000's of $$ and needing J, and the lazy rebooking agent. Really amazing. Shame on the posters and AA for this one.
The guy was in paid freakin’ J. I could sorta understand if he was some upgrader, but he’s the definition of a customer you’d want to take care of as an airline. I get you want to go out on time, but as a business you need to understand that that isn’t always gonna happen. They knew he was coming. They knew why he was late. Why risk future revenue to meet some artificial goal? How tone-deaf does one have to be to provide such poor service to a high-rev passenger?
I've had American do this to me on several occasions, and each time I’ve stood firm and told the agent I will fly in the class of service I paid for and that it’s up to them to figure out how. When the airline causes the problem, they’re the ones who should fix it, not me.