With one day left AA error correction drops me on ExPlat 2020
Jan 2, 2020, 10:10 am
#76
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,249
If the manager of a restaurant told you they were going to comp your bottle of wine, because the waiter spilled it on you, and then the bill came with the bottle of wine included and then a different manager told you they wouldn't comp the bottle, wouldn't you be dumbfounded. Also, if it was red wine, I'd be asking for additional compensation.
If AA unilaterally, at the last minute, clawed it back it would be a different situation.
Jan 11, 2020, 10:24 am
#77
Original Poster
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 992
Update
i guess the last supervisor did indeed send my case up to the Executive Liaison because I got a very nice and personal response yesterday apologizing for everything that happened and recognized their error and I did everything I could to obtain based on the information they provided me
Ex Plat restored for 2020
I was holding off on booking a ton of paid Biz travel until this was resolved so now AA will be seeing at least $7k in tickets purchased today
i guess the last supervisor did indeed send my case up to the Executive Liaison because I got a very nice and personal response yesterday apologizing for everything that happened and recognized their error and I did everything I could to obtain based on the information they provided me
Ex Plat restored for 2020
I was holding off on booking a ton of paid Biz travel until this was resolved so now AA will be seeing at least $7k in tickets purchased today
Jan 11, 2020, 9:21 pm
#78
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Not quite the same. If you bought a 20 dollar bottle of wine and they gave you a 200 dollar bottle, but then you argue about an extra coke being charged, resulting in a bill review and correction - that's closer.
If AA unilaterally, at the last minute, clawed it back it would be a different situation.
If AA unilaterally, at the last minute, clawed it back it would be a different situation.
Jan 12, 2020, 12:21 pm
#79
fomerly known as LandingGear (not Landing Gear)
Join Date: Feb 2011
Posts: 833
Yes, and no point in calling for any misposting. An award flight cancelled because of weather. Seven calls and they have still not fixed a refund that is 6,000 less. I keep getting the same answer. You should see it. Gave up. Sad when a new year resolution has to be about giving up calling AA for missing miles.
Jan 12, 2020, 12:51 pm
#80
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Yes, and no point in calling for any misposting. An award flight cancelled because of weather. Seven calls and they have still not fixed a refund that is 6,000 less. I keep getting the same answer. You should see it. Gave up. Sad when a new year resolution has to be about giving up calling AA for missing miles.
AAdvantage customer service (note limited operating hours) is a good place to start and finish.
Jan 12, 2020, 1:25 pm
#81
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,249
Looks like it worked out for the OP in the end, but next time, I doubt they'd call attention to it.
Last edited by Antarius; Jan 12, 2020 at 6:08 pm