What is AA's current 'Person of Size' policy? How does one have it enforced?
Dec 16, 2019, 5:25 pm
#2
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Dec 16, 2019, 7:50 pm
#3
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Extra space during travel link
For the safety and comfort of all customers, if a customer’s body extends more than 1 inch beyond the outermost edge of the armrest and a seat belt extension is needed, another seat is required. We encourage customers to address all seating needs when booking.
For the safety and comfort of all customers, if a customer’s body extends more than 1 inch beyond the outermost edge of the armrest and a seat belt extension is needed, another seat is required. We encourage customers to address all seating needs when booking.
- When you call to book, Reservations will make sure you get 2 adjacent seats at the same rate.
- If you didn’t book an extra seat in advance, ask an airport agent to find out if 2 adjacent seats are available.
- You may be offered a seat in a higher class of service that may provide more space; in this case, you’ll be responsible for the fare difference.
- If accommodations can’t be made on your original flight, you can buy seats on a different flight at the same price as your original seats.
I’m not sure I’ve seen it enforced aboard.
Dec 16, 2019, 8:00 pm
#4
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AA has a stated policy. If you make a complaint regarding it, they have to do something or they would be in violation of the law.
Dec 17, 2019, 1:56 am
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Dec 17, 2019, 8:03 pm
#8
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Oh, of course I did.
They said there was no law on the issue and probably no policy.
Dec 17, 2019, 8:13 pm
#9
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Dec 17, 2019, 11:32 pm
#10
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Q. How does one effectively have it enforced?
It's pretty much up to the passenger who is being encroached upon to bring it to the attention of the FA prior to departure so they can re-seat one of you, or remove the COS. But the airlines aren't profiling people while boarding to check if passengers fit.
It's pretty much up to the passenger who is being encroached upon to bring it to the attention of the FA prior to departure so they can re-seat one of you, or remove the COS. But the airlines aren't profiling people while boarding to check if passengers fit.
Dec 18, 2019, 12:24 am
#11
Join Date: Nov 2007
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Q. How does one effectively have it enforced?
It's pretty much up to the passenger who is being encroached upon to bring it to the attention of the FA prior to departure so they can re-seat one of you, or remove the COS. But the airlines aren't profiling people while boarding to check if passengers fit.
It's pretty much up to the passenger who is being encroached upon to bring it to the attention of the FA prior to departure so they can re-seat one of you, or remove the COS. But the airlines aren't profiling people while boarding to check if passengers fit.
1st. Body extending over one inch.
2nd. Seat belt extension needed.
Most pax will invade your space but most of them don't need a seatbelt extension. Therefore , not a person of size.
Dec 18, 2019, 8:41 am
#12
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Basically, it worked out as well as it could have, at least for me. I think the only way it could have been improved was at the gate. It was pretty obvious the guy was not going to fit into the seat. If they had been more proactive about it, they might not have cleared some of the standbys, and then could have accommodated the man with an extra seat. The FA even comped me some miles for the inconvenience, though I did not ask. I don't know how much it mattered that I am ExPlat and fly the route most weeks.
Dec 18, 2019, 12:12 pm
#14
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And, there is no question about it, this policy is published.
This is the same as carry on baggage. AA sets the limits, and once set, it is required to follow them.
I think all FA's should be aware of the POS policy
Dec 18, 2019, 12:18 pm
#15
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I saw (before I got to the row) that I had a POS next to me. I pulled the FA aside and asked in private about the options. I had the language from the website and was prepared to ask that they follow their rules, though my last resort was that I would have moved to a later flight because I had some flexibility. She went into solution mode. At no time was I asked to tough it out, even though the plane was full. Being a MOLC (man of larger carriage), I need most of my seat. She quietly asked a couple of smaller people if they would volunteer to switch, and one did. I was a little uncomfortable with that -- I don't know if the young man truly volunteered or felt coerced.
Basically, it worked out as well as it could have, at least for me. I think the only way it could have been improved was at the gate. It was pretty obvious the guy was not going to fit into the seat. If they had been more proactive about it, they might not have cleared some of the standbys, and then could have accommodated the man with an extra seat. The FA even comped me some miles for the inconvenience, though I did not ask. I don't know how much it mattered that I am ExPlat and fly the route most weeks.
Basically, it worked out as well as it could have, at least for me. I think the only way it could have been improved was at the gate. It was pretty obvious the guy was not going to fit into the seat. If they had been more proactive about it, they might not have cleared some of the standbys, and then could have accommodated the man with an extra seat. The FA even comped me some miles for the inconvenience, though I did not ask. I don't know how much it mattered that I am ExPlat and fly the route most weeks.