Crew Shortage Today (31 Aug 2019)
Sep 1, 2019, 2:33 pm
#16
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
When does it reach the point that the Board of Directors realizes this airline is completely out of control and takes on the CEO and Chairman of the Board - namely Parker. Why is it allowed for a CEO of any company to also be the Chairman of the Board? Isn't the Board suppose to be the supervisor of the CEO? It's a buddy buddy system and it's outrageous.
Sep 1, 2019, 2:56 pm
#17
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
I went online and saw that the plane originated in CMH and was canceled. No bad weather in Columbus.
So I went to the nearby Admirals Club and told them the bogus lies. An AA supervisor got involved and called the tower and verified it was not cancelled due to weather and she instantly set me up with hotel and meals.
She said she was going to get with her team and try and get the CS morons the real answers as there were dozens of people that were upset that their vacations were put on hold due to American and their inability to handle this properly.
I witnessed some very upset people besides myself that had to find their own accommodations for the night as last evenings flight and this mornings flight was oversold.
If you look at Expertflyer, you will notice there are no other options to PVR unless you chose to take your chances on going to LAX and connecting. Thanks but no thanks.
Last edited by chix; Sep 1, 2019 at 3:30 pm
Sep 1, 2019, 3:59 pm
#18
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Interesting. I wasn't aware of that. Are there similar issues for last days of November and December due to the Holidays and surge travel levels? Or are the crew factors built in better to the scheduling considerations for those months?
Sep 1, 2019, 4:13 pm
#19
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
We went to CS line which was 100 ppl deep. CS announced over PA that the cancellation is due to weather, so no vouchers.
I went online and saw that the plane originated in CMH and was canceled. No bad weather in Columbus.
So I went to the nearby Admirals Club and told them the bogus lies. An AA supervisor got involved and called the tower and verified it was not cancelled due to weather and she instantly set me up with hotel and meals.
She said she was going to get with her team and try and get the CS morons the real answers as there were dozens of people that were upset that their vacations were put on hold due to American and their inability to handle this properly.
I witnessed some very upset people besides myself that had to find their own accommodations for the night as last evenings flight and this mornings flight was oversold.
If you look at Expertflyer, you will notice there are no other options to PVR unless you chose to take your chances on going to LAX and connecting. Thanks but no thanks.
I went online and saw that the plane originated in CMH and was canceled. No bad weather in Columbus.
So I went to the nearby Admirals Club and told them the bogus lies. An AA supervisor got involved and called the tower and verified it was not cancelled due to weather and she instantly set me up with hotel and meals.
She said she was going to get with her team and try and get the CS morons the real answers as there were dozens of people that were upset that their vacations were put on hold due to American and their inability to handle this properly.
I witnessed some very upset people besides myself that had to find their own accommodations for the night as last evenings flight and this mornings flight was oversold.
If you look at Expertflyer, you will notice there are no other options to PVR unless you chose to take your chances on going to LAX and connecting. Thanks but no thanks.
Airlines self report delays. I doubt that the tower was who they called. Maybe AA operations. And at the time CS gave out the info, the primary delay may have been weather. Delays often have multiple codes.
I'm not saying it was weather, just that it's not as simple as you make it sound.
Sep 1, 2019, 4:20 pm
#20
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
If only there was some way AA could determine this ahead of time so that schedules could be adjusted as best as possible. 😉
Sep 1, 2019, 6:41 pm
#21
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 8,184
Pilot restrictions are no longer based on the calendar month. The F/As rules, as far as I know, are still based on calendar weeks, months, and years.
Sep 1, 2019, 7:36 pm
#22
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
December can be a problem. There is a max number of hours pilots can fly per year. I know some pilots who volunteer for a lot of hours earlier in the year so they don't have any time left in December.
Sep 1, 2019, 7:40 pm
#23
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Sep 2, 2019, 2:26 pm
#24
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
So fast forward to last nights DFW to PVR, the majority of the passengers were from the flight from 1.5 days prior. Most of them accepted AA’s unwillingness to give them hotels and meals. AA continued to be dishonest about the situation.
The FA’s on our new flight acknowledged the displaced passengers on board after hearing from so many people boarding first hand that had their vacations delayed by 1.5 days. The crew was so kind to us on the new flight. I am going to let AA know about the new crew and how they should be trainers for the CS morons.
I made it clear to the head FA how kind she was and that am going to let her team know that she was the exception for our trip.
Moral of the story is don’t let American take advantage of you and try to blame cancelled flights for bogus reasons.
The savvy travelers can just use their friend “Google” to figure out the correct reason and if necessary, politely demand fair compensation.
After vacation and this Dorian mess, I will contact customer relations and inform them what took place and gauge their response.
They really should give us all the passengers some real and fair compensation for their lost vacation day.
i would not be complaining if we were in the path of a hurricane, but being lied to at a time when airlines are making such big profits is unacceptable.
The FA’s on our new flight acknowledged the displaced passengers on board after hearing from so many people boarding first hand that had their vacations delayed by 1.5 days. The crew was so kind to us on the new flight. I am going to let AA know about the new crew and how they should be trainers for the CS morons.
I made it clear to the head FA how kind she was and that am going to let her team know that she was the exception for our trip.
Moral of the story is don’t let American take advantage of you and try to blame cancelled flights for bogus reasons.
The savvy travelers can just use their friend “Google” to figure out the correct reason and if necessary, politely demand fair compensation.
After vacation and this Dorian mess, I will contact customer relations and inform them what took place and gauge their response.
They really should give us all the passengers some real and fair compensation for their lost vacation day.
i would not be complaining if we were in the path of a hurricane, but being lied to at a time when airlines are making such big profits is unacceptable.
Last edited by chix; Sep 2, 2019 at 2:33 pm
Sep 2, 2019, 4:03 pm
#25
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 8,184
Sep 2, 2019, 4:41 pm
#26
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Sep 2, 2019, 10:33 pm
#27
Join Date: Jul 2018
Programs: Lifemiles, AAdvantage
Posts: 181
Yeah i remember the news about .. last year when AA (or was it BA) was offering pilots a lot of extra pay to fly between 24 and 31 because everyone got pretty much time off for those holidays.
Sep 3, 2019, 3:01 am
#28
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
with all due respect, that's not entirely accurate. The contract can't ignore FAA rules but there's no reason the contract can't have maximum pilot hours that are less then what the FAA would allow
Sep 3, 2019, 6:28 am
#29
Join Date: Dec 2011
Location: CLT
Programs: AA Executive Platinum, Hilton Diamond, Lifetime Admirals Club member
Posts: 419
Fast foward 3 years & Parker finally gets fired. What’s actually different in 3 years compared to today? What finally happened that the BOD felt compelled to take tangible action?
Sep 3, 2019, 8:35 am
#30
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