Help Selecting AA Award Seats on Qatar Airways
Apr 5, 2019, 4:15 pm
#1
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Original Poster
Join Date: Feb 2008
Posts: 836
Help Selecting AA Award Seats on Qatar Airways
I snagged 2 Business Award seats on Qatar using AA miles. DFW-DOH-CPT
When I logged into the Qatar website to pick seats, it wouldn’t let me. Is this just a temporary website glitch or do I need to call in?
Thanks!
When I logged into the Qatar website to pick seats, it wouldn’t let me. Is this just a temporary website glitch or do I need to call in?
Thanks!
Apr 5, 2019, 4:17 pm
#2
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
Shouldn't be a problem. I would just try a little later. I've done it before on the website.
Apr 5, 2019, 4:40 pm
#4
Join Date: Dec 2004
Posts: 5,632
"It wouldn't let me" is not an informative description. Are you able to see the reservation on QR's site but cannot select seats; or are you not able to locate the reservation? If the latter, you need to obtain the QR PNR from AA and use it on QR's site.
Last edited by SeeBuyFly; Apr 5, 2019 at 4:47 pm
Apr 5, 2019, 6:17 pm
#5
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Original Poster
Join Date: Feb 2008
Posts: 836
Yes, I have the PNR and can log into the QR website and see everything. I’m getting an error message when I try to save the seat assignments.
Apr 5, 2019, 6:34 pm
#6
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Ahh.. I had to call Qatar for seat assignments then I could see them every time I logged in. I could not select them myself. You may need to call.
Apr 5, 2019, 6:50 pm
#8
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
Apr 5, 2019, 7:08 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Did you see the AA 001 tickets display on your QR Manage Booking screen?
I always am able to select seats on QR flights with a ticketed AA award. Unless something has changed recently, otherwise QR site probably is the friendliest OneWorld site to use. I literally pulled up an AA award on JL flights with JL PNR (Amadeus) to check if AA has re-issued the tickets after I upfared from J to F, but have not received new e-Tickets email despite the AA site said Ticketed.
QR showed me the e-Ticket numbers have changed so the JL flight was indeed reticketed despite no AA email. I ended calling AA to get the "Your Trip Confirmation" email to be sent. However the fact that QR shows different e-Ticket numbers than the original ones, gave me the assurance and not to worry AA dropping the ball.
I always am able to select seats on QR flights with a ticketed AA award. Unless something has changed recently, otherwise QR site probably is the friendliest OneWorld site to use. I literally pulled up an AA award on JL flights with JL PNR (Amadeus) to check if AA has re-issued the tickets after I upfared from J to F, but have not received new e-Tickets email despite the AA site said Ticketed.
QR showed me the e-Ticket numbers have changed so the JL flight was indeed reticketed despite no AA email. I ended calling AA to get the "Your Trip Confirmation" email to be sent. However the fact that QR shows different e-Ticket numbers than the original ones, gave me the assurance and not to worry AA dropping the ball.
Apr 5, 2019, 8:56 pm
#10
Join Date: Jun 2005
Posts: 57
This has happened to me on four out of four bookings. If there are multiple pax, the error might be because the FF number on all pax appears the same as the booking pax. Something weird in the AA > QR mapping.
As noted, either call to request seats or try it in the mobile app. That has worked for me.
As noted, either call to request seats or try it in the mobile app. That has worked for me.
Apr 6, 2019, 6:49 am
#11
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Original Poster
Join Date: Feb 2008
Posts: 836
This has happened to me on four out of four bookings. If there are multiple pax, the error might be because the FF number on all pax appears the same as the booking pax. Something weird in the AA > QR mapping.
As noted, either call to request seats or try it in the mobile app. That has worked for me.
As noted, either call to request seats or try it in the mobile app. That has worked for me.
This is EXACTLY the type of message I’m getting. It makes no sense to me.
Yes, everything has fully ticketed and issued.
No worries, I’ll just give them a call in the next couple of days. The flights aren’t until February.
Thanks everyone!! 💥
Apr 6, 2019, 2:57 pm
#13
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Join Date: Feb 2008
Posts: 836
Appreciate the feedback.