Strange denial of boarding on MAN-PHL
#196
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Delta doesn't mention boarding deadlines on their BP's or in their CoC, but the CoC references the times on the website, which indicate a T-15m requirement at US airports, and a T-45m recommendation at international airports. Sometimes agents will stamp a BP with the doors closing time, but not sure DL regularly does this.
But in any event, just post the policy and ABIDE BY IT. Nobody wants to have to guess whether or not they'll be accepted for their flight based on a GA's mood.
And don't get me started on AA's customer service "process" for when they do screw up.
#197
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Do you have the sense if there's any introspection about how other airlines (at least Delta?) seem to be able to handle both reliability and customer service? Or any sense yourself about why it's so hard for AA?
#198
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Delta doesn't mention boarding deadlines on their BP's or in their CoC, but the CoC references the times on the website, which indicate a T-15m requirement at US airports, and a T-45m recommendation at international airports. Sometimes agents will stamp a BP with the doors closing time, but not sure DL regularly does this.
#199
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here was that tweet:
Last edited by JonNYC; Apr 5, 2019 at 9:50 am
#200
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And the reason AA cares so passionately about on time departure? It isn't out of altruism. It's their bottom line, whether customer migration or, more likely, the snowball effect delays have on their operations. Enough $/£2000 claims tend to affect the bottom line.
#201
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I definitely know that I've seen a couple of threads here where people walked up to closed aircraft early BUT in the ones I personally recall-- very much unlike the OP here-- the passenger was actually late (too late check in or too late arrival at gate/bad connection where GA assumed pax wouldn't make it, etc.) That's my recollection anyway, off the very top of my head.
Further, based on input I'm getting, I simply don't think that this is a very common occurrence *at all* (vs. overbooking scenarios, etc., etc).
Anyone under a different impression?
#202
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Well, that brings up an interesting question; is anyone here under the impression that the situation in the OP is very common/epidemic/etc?
I definitely know that I've seen a couple of threads here where people walked up to closed aircraft early BUT in the ones I personally recall-- very much unlike the OP here-- the passenger was actually late (too late check in or too late arrival at gate/bad connection where GA assumed pax wouldn't make it, etc.) That's my recollection anyway, off the very top of my head.
Further, based on input I'm getting, I simply don't think that this is a very common occurrence *at all* (vs. overbooking scenarios, etc., etc).
Anyone under a different impression?
I definitely know that I've seen a couple of threads here where people walked up to closed aircraft early BUT in the ones I personally recall-- very much unlike the OP here-- the passenger was actually late (too late check in or too late arrival at gate/bad connection where GA assumed pax wouldn't make it, etc.) That's my recollection anyway, off the very top of my head.
Further, based on input I'm getting, I simply don't think that this is a very common occurrence *at all* (vs. overbooking scenarios, etc., etc).
Anyone under a different impression?
I do find OP's situation strange ... the GA should have seen he checked in at the airport, might have been paging him, and don't understand why the GA didn't just book him on the next day's flight.
#203
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Update: Still no response from American Airlines, however my school’s press office reached out for comment and they just said: “we are sorry for inconvenience caused to Mr. Mascarenas and we are investigating the situation.” The NQ followed up to clarify what rule enabled the cancelling of Matt’s reservation, to which we have received crickets.
On the other side of things: the story has been syndicated and commented on everywhere all over the world; Vietnam, Australia, China, Europe, parts of the US, more every day. Hundreds of thousands of reads.
I did find this curious document, it’s a grid of all US carriers CoC restrictions/rules. Take a close look at AA’s required gate time....
https://s3.amazonaws.com/files.smart...uide_10_31.pdf
On the other side of things: the story has been syndicated and commented on everywhere all over the world; Vietnam, Australia, China, Europe, parts of the US, more every day. Hundreds of thousands of reads.
I did find this curious document, it’s a grid of all US carriers CoC restrictions/rules. Take a close look at AA’s required gate time....
https://s3.amazonaws.com/files.smart...uide_10_31.pdf
I noticed some errors on the Amazon chart. Perhaps the most obvious one is that US no longer exists.
#204
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I don't have enough words of praise in my vocabulary for the OP, but I am extremely appreciative for his diligence in this case. In spite of the fact that this is a 1 in 10,000 event, he managed to get the attention of AA. This is a great benefit for all of us.
ETA: I, honestly, do believe that the OP's pushing will positively affect AA policy (e.g. if one of my customers called me out on an idiotic business practice, I would implement changes immediately). Let's wait and see, but I want to thank him, regardless of whether or not this is the case.
Last edited by moondog; Apr 5, 2019 at 5:55 pm
#206
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Imagine what would happen at Hubs and MCT if schedules were all padded by another 15 minutes - bookable (but risky) connections would no longer be bookable.
#207
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#208
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The airlines would probably love not having as many misconnects and IRROPS issues in that case. Though I guess it would come at the cost of a less attractive timetable with longer connections, especially compared to direct flights.
#209
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Padding schedules is not great for aircraft utilization either and can result in reduced capacity. I believe I read somewhere that DL wasn’t capacity constrained so it was easier for them to do; i imagine with the MAX out it’s even tougher for AA.
That said, reduced capacity isn’t *necessarily* a bad thing.
That said, reduced capacity isn’t *necessarily* a bad thing.