Originally Posted by dflanagin

Update: Still no response from American Airlines, however my school’s press office reached out for comment and they just said: “we are sorry for inconvenience caused to Mr. Mascarenas and we are investigating the situation.” The NQ followed up to clarify what rule enabled the cancelling of Matt’s reservation, to which we have received crickets.

On the other side of things: the story has been syndicated and commented on everywhere all over the world; Vietnam, Australia, China, Europe, parts of the US, more every day. Hundreds of thousands of reads.

I did find this curious document, it’s a grid of all US carriers CoC restrictions/rules. Take a close look at AA’s required gate time....

https://s3.amazonaws.com/files.smart...uide_10_31.pdf