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Fare Difference Math When Changing Ticket

Fare Difference Math When Changing Ticket

Old Mar 24, 19, 3:30 am
  #1  
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Join Date: Jan 2004
Location: New York & London
Posts: 272
Fare Difference Math When Changing Ticket

I booked a flight on AA where the cost for the initial ticket in O class is $680. When I called customer service to change the date of my flight (for the same routing) the fare difference they quoted was much different from the price I could buy a new ticket for that routing on the newly proposed dates. For the adjusted date for the same itinerary I found flights on AA.com similar to my original ticket for $707. The agent said the fare difference is $167 rather than $27 (in addition to the change fee of course). Do they have some creative math when re-pricing tickets or should the fare difference really be $27 in this case?
liquid is offline  
Old Mar 24, 19, 5:12 am
  #2  
 
Join Date: Dec 1999
Location: NYC and LAX
Programs: IATA, Sabre, Tvl Ldrs
Posts: 1,190
Could be availability changed in the moments between pricing the itinerary online and calling, could be agent was ignoring fares available in a different booking class, could be the lowest fare was a basic economy fare and was ignored...try calling again and/or asking "I see a fare of X amount online, why can I not book at that price?"
NYC Flyer is offline  
Old Mar 24, 19, 6:51 am
  #3  
 
Join Date: Aug 2011
Programs: AA PP, Marriot Titanium
Posts: 63
Originally Posted by NYC Flyer View Post
Could be availability changed in the moments between pricing the itinerary online and calling, could be agent was ignoring fares available in a different booking class, could be the lowest fare was a basic economy fare and was ignored...try calling again and/or asking "I see a fare of X amount online, why can I not book at that price?"
the last time I experienced this, the lower fare was web only and was not available to the phone agents.
rbourquin is offline  
Old Mar 25, 19, 1:34 pm
  #4  
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Join Date: Jan 2004
Location: New York & London
Posts: 272
Thanks for the feedback. I called again and they were able to see what I was seeing on AA.com. Unfortunately at this point the fare had in fact gone up higher still.
liquid is offline  

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