Fare Difference Math When Changing Ticket
I booked a flight on AA where the cost for the initial ticket in O class is $680. When I called customer service to change the date of my flight (for the same routing) the fare difference they quoted was much different from the price I could buy a new ticket for that routing on the newly proposed dates. For the adjusted date for the same itinerary I found flights on AA.com similar to my original ticket for $707. The agent said the fare difference is $167 rather than $27 (in addition to the change fee of course). Do they have some creative math when re-pricing tickets or should the fare difference really be $27 in this case?