Upgrades invalidate special fares
Mar 12, 2019, 6:22 pm
#1
Original Poster
Join Date: Dec 2016
Location: LAX
Programs: AA PPro
Posts: 11
Upgrades invalidate special fares
i booked an AAVacation trip to Rome and the receipt showed the fare codes as marked with an (*). If I understand the rules I should earn eqd based on a percent of miles. When the miles and eqd’s posted to my account it was much less than expected. I called the service desk and was told that because I upgraded the flight that invalidatd the special fare. It took about an hour on the phone to get this response, even though most of that time was on hold. I asked if they could point out where I could find this information. I said I would be happy to hold while she looked. Her response was she had two kids to pickup and didn’t want to waste the time.
Is there such a rule?
Is there such a rule?
Mar 12, 2019, 6:39 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,543
i booked an AAVacation trip to Rome and the receipt showed the fare codes as marked with an (*). If I understand the rules I should earn eqd based on a percent of miles. When the miles and eqd’s posted to my account it was much less than expected. I called the service desk and was told that because I upgraded the flight that invalidatd the special fare. It took about an hour on the phone to get this response, even though most of that time was on hold. I asked if they could point out where I could find this information. I said I would be happy to hold while she looked. Her response was she had two kids to pickup and didn’t want to waste the time.
Is there such a rule?
Is there such a rule?
You need to call AAdvantage Customer Service, not the normal reservations number. Tell them you purchased a special fare via AA Vacations but the miles did not post correctly as indicated on aa.com.
This same thing happened to me last year, called AAdvantage Customer Service, they initially emailed me back and said it posted correctly, I replied with a copy of my receipt and link to aa.com special fare page, then they corrected it.
AA "Special Fare" (AA Vacations, TYP, MR, etc.) Questions, EQD, Issues (merged)
Mar 12, 2019, 7:03 pm
#3
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
i booked an AAVacation trip to Rome and the receipt showed the fare codes as marked with an (*). If I understand the rules I should earn eqd based on a percent of miles. When the miles and eqd’s posted to my account it was much less than expected. I called the service desk and was told that because I upgraded the flight that invalidatd the special fare. It took about an hour on the phone to get this response, even though most of that time was on hold. I asked if they could point out where I could find this information. I said I would be happy to hold while she looked. Her response was she had two kids to pickup and didn’t want to waste the time.
Is there such a rule?
Is there such a rule?
Definitely follow up on JJeffrey’s recommendation.