Jan 5, 2019, 6:51 pm
Last edit by: JDiver
Voluntary Award Changes Questionsfor carrier, co-terminal, date, destination, add / drop a segment, origin, routing, cancellation
AAnytime <-> MileSAAver and other changes
Link to the current thread.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).
Ordinarily, one must call to request or make changes to award tickets.
Award changes, ordinary
NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on
Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.
Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)
Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.
An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).
Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.
Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)
As JonNYC posted:
This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.
See TravelingBetter.com here and illustrations here.
If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.
Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.
Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)
Changes that require different award type -
Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.
Changes to your outbound travel date, resulting in a departure within 21 days -
Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).
Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.
Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).
Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.
Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.
Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to ARCHIVE 2015-2016: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes.
AAnytime <-> MileSAAver and other changes
Link to the current thread.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).
Ordinarily, one must call to request or make changes to award tickets.
Award changes, ordinary
NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on
Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.
E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.
If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged
or
MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.
If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged
or
MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.
Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)
Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.
An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).
Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.
Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)
As JonNYC posted:
This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.
See TravelingBetter.com here and illustrations here.
If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.
Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.
Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)
Changes that require different award type -
Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.
Changes to your outbound travel date, resulting in a departure within 21 days -
Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).
Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.
Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).
Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.
Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.
Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to ARCHIVE 2015-2016: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes.
ARCHIVE: 2017 Voluntary Award Change: date, time, routing, airline, co-terminal, cost
Feb 15, 2017, 9:31 pm
#46
Join Date: Apr 2014
Programs: Hilton - Diamond, IHG - Spire Amb
Posts: 901
Mixed itinerary conversion?
I have MSP-LAX-PPT (tahiti) one one PNR at 80k for next January. MSP-LAX is economy MS (no bus class available) and LAX-PPT on Air Tahiti Nui is business.
Am I correct in assuming that if I watch expert flyer for business seats I can call up and convert at no cost or re deposit ?
Is there any other alternative (would a call to AA to request they open up availability be of any help?)
I have MSP-LAX-PPT (tahiti) one one PNR at 80k for next January. MSP-LAX is economy MS (no bus class available) and LAX-PPT on Air Tahiti Nui is business.
Am I correct in assuming that if I watch expert flyer for business seats I can call up and convert at no cost or re deposit ?
Is there any other alternative (would a call to AA to request they open up availability be of any help?)
Feb 16, 2017, 8:51 pm
#47
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Mixed itinerary conversion?
I have MSP-LAX-PPT (tahiti) one one PNR at 80k for next January. MSP-LAX is economy MS (no bus class available) and LAX-PPT on Air Tahiti Nui is business.
Am I correct in assuming that if I watch expert flyer for business seats I can call up and convert at no cost or re deposit ?
Is there any other alternative (would a call to AA to request they open up availability be of any help?)
I have MSP-LAX-PPT (tahiti) one one PNR at 80k for next January. MSP-LAX is economy MS (no bus class available) and LAX-PPT on Air Tahiti Nui is business.
Am I correct in assuming that if I watch expert flyer for business seats I can call up and convert at no cost or re deposit ?
Is there any other alternative (would a call to AA to request they open up availability be of any help?)
Feb 18, 2017, 4:53 pm
#48
Join Date: May 2010
Location: AZ
Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry
Posts: 246
I wanted to make sure I understand this correctly:
"Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change)."
My wife and I are returning from LHR and we have booked a business milesaver and an economy milesaver since only one business milesaver was available. The way I read this is that if another business milesaver seat opens up I can upgrade my economy milesaver to business milesaver for only the difference in miles and no fee (other than difference between milesaver government, etc fees). Am I reading this correctly?
"Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change)."
My wife and I are returning from LHR and we have booked a business milesaver and an economy milesaver since only one business milesaver was available. The way I read this is that if another business milesaver seat opens up I can upgrade my economy milesaver to business milesaver for only the difference in miles and no fee (other than difference between milesaver government, etc fees). Am I reading this correctly?
Feb 20, 2017, 10:25 am
#49
Join Date: Apr 2007
Posts: 1,857
Changing your destination involves a change fee, but dropping a segment doesn't (as long as it doesn't change your zones). Is this a feasible strategy, or am I missing something?
We currently have flights PHL-LHR-FRA. I'd like to change our destination to MUC. I'm thinking I might be able to call in and change the reservation to PHL-LHR-MUC-FRA. I could then call back and drop the MUC-FRA segment.
I see two possible problems here:
1. AA's systems may be smart enough to recognize this and prevent it
2. I'm not sure if the routing would work. For example, right now the only award flights I see from MUC-FRA involve a layover in PMI. I'm thinking this might exceed the MPM or something. Even with a closer stop (like TXL), would there somehow be a problem?
Any insight or experience would be appreciated.
We currently have flights PHL-LHR-FRA. I'd like to change our destination to MUC. I'm thinking I might be able to call in and change the reservation to PHL-LHR-MUC-FRA. I could then call back and drop the MUC-FRA segment.
I see two possible problems here:
1. AA's systems may be smart enough to recognize this and prevent it
2. I'm not sure if the routing would work. For example, right now the only award flights I see from MUC-FRA involve a layover in PMI. I'm thinking this might exceed the MPM or something. Even with a closer stop (like TXL), would there somehow be a problem?
Any insight or experience would be appreciated.
Feb 20, 2017, 10:27 am
#50
Join Date: Apr 2007
Posts: 1,857
I wanted to make sure I understand this correctly:
"Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change)."
My wife and I are returning from LHR and we have booked a business milesaver and an economy milesaver since only one business milesaver was available. The way I read this is that if another business milesaver seat opens up I can upgrade my economy milesaver to business milesaver for only the difference in miles and no fee (other than difference between milesaver government, etc fees). Am I reading this correctly?
"Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change)."
My wife and I are returning from LHR and we have booked a business milesaver and an economy milesaver since only one business milesaver was available. The way I read this is that if another business milesaver seat opens up I can upgrade my economy milesaver to business milesaver for only the difference in miles and no fee (other than difference between milesaver government, etc fees). Am I reading this correctly?
Feb 20, 2017, 11:19 am
#51
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Changing your destination involves a change fee, but dropping a segment doesn't (as long as it doesn't change your zones). Is this a feasible strategy, or am I missing something?
We currently have flights PHL-LHR-FRA. I'd like to change our destination to MUC. I'm thinking I might be able to call in and change the reservation to PHL-LHR-MUC-FRA. I could then call back and drop the MUC-FRA segment.
I see two possible problems here:
1. AA's systems may be smart enough to recognize this and prevent it
2. I'm not sure if the routing would work. For example, right now the only award flights I see from MUC-FRA involve a layover in PMI. I'm thinking this might exceed the MPM or something. Even with a closer stop (like TXL), would there somehow be a problem?
Any insight or experience would be appreciated.
We currently have flights PHL-LHR-FRA. I'd like to change our destination to MUC. I'm thinking I might be able to call in and change the reservation to PHL-LHR-MUC-FRA. I could then call back and drop the MUC-FRA segment.
I see two possible problems here:
1. AA's systems may be smart enough to recognize this and prevent it
2. I'm not sure if the routing would work. For example, right now the only award flights I see from MUC-FRA involve a layover in PMI. I'm thinking this might exceed the MPM or something. Even with a closer stop (like TXL), would there somehow be a problem?
Any insight or experience would be appreciated.
In your scenario, the issue (as you mentioned) is that no AA partners fly MUC-FRA. However, you'd be surprised as to how many intra-Germany AB segments can be on a single award. Connecting in PMI might be a stretch, but if you can find a TXL connection then it might work.
I'd pick a random date way off in the future and try to book PHL-LHR-MUC-TXL-FRA. Put all the segments on hold at aa.com, then call AA to see if it can price as a single award. If yes, then change to those flights on your desired date. Once ticketed, call back one at a time to drop the TXL-FRA and then MUC-TXL flights. If you get any pushback, you can always just fly to MUC and then no-show on the remaining flights.
Feb 20, 2017, 11:34 am
#52
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
The ability to drop a segment under certain circumstances is an AA policy, so it's not about AA's systems catching it, but more about getting an AAgent that understands the policy (or is willing to look it up) and doesn't try to charge the re-deposit fee.
In your scenario, the issue (as you mentioned) is that no AA partners fly MUC-FRA. However, you'd be surprised as to how many intra-Germany AB segments can be on a single award. Connecting in PMI might be a stretch, but if you can find a TXL connection then it might work.
I'd pick a random date way off in the future and try to book PHL-LHR-MUC-TXL-FRA. Put all the segments on hold at aa.com, then call AA to see if it can price as a single award. If yes, then change to those flights on your desired date. Once ticketed, call back one at a time to drop the TXL-FRA and then MUC-TXL flights. If you get any pushback, you can always just fly to MUC and then no-show on the remaining flights.
In your scenario, the issue (as you mentioned) is that no AA partners fly MUC-FRA. However, you'd be surprised as to how many intra-Germany AB segments can be on a single award. Connecting in PMI might be a stretch, but if you can find a TXL connection then it might work.
I'd pick a random date way off in the future and try to book PHL-LHR-MUC-TXL-FRA. Put all the segments on hold at aa.com, then call AA to see if it can price as a single award. If yes, then change to those flights on your desired date. Once ticketed, call back one at a time to drop the TXL-FRA and then MUC-TXL flights. If you get any pushback, you can always just fly to MUC and then no-show on the remaining flights.
Now it's true that other general guidelines allow re-routing of a ticketed award, however, with the specific "O and D may not change" condition.
So, this is a case of trying to pulling some rules from one bunch and others from another (bad way of trying to say that.)-- but I bet my drift is clear.
Accordingly, while it's certainly true that there is NOT the problem of "AA's systems may be smart enough to recognize this and prevent it," for sure, there -is-, IMHO, some chance of a human at AA taking a look and saying "what is all this silliness," and, that it might therefore not be worth the trouble. The whole thing is a connivance by any accounting-- albeit an extremely minor one, no doubt. But no doubt it is manipulating the rules, just to make sure that is clear to the person being advised.
Also, whole this is true:
That would be more applicable, to my way of thinking, to an actual AAdv-issued AB award, which this is not-- but I don't have any experience with it, maybe it's a known thing, definitely not my area of expertise.
Last edited by JonNYC; Feb 20, 2017 at 11:42 am
Feb 20, 2017, 12:03 pm
#53
Join Date: May 2001
Location: topeka, ks usa
Posts: 392
JFK/LGA common rated (co-terminals) for award changes?
I have an itinerary booked JFK-XXX as low level award. Does the common rating of JFK/LGA/EWR apply to changes to award tickets for no charge? That is, if a better itinerary opens out of LGA-XXX can I make the change, especially online, with no charge since start (common rated) and end stays the same?
Feb 20, 2017, 12:04 pm
#54
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,601
I have an itinerary booked JFK-XXX as low level award. Does the common rating of JFK/LGA/EWR apply to changes to award tickets for no charge? That is, if a better itinerary opens out of LGA-XXX can I make the change, especially online, with no charge since start (common rated) and end stays the same?
Feb 21, 2017, 10:04 am
#55
Join Date: Apr 2007
Posts: 1,857
Thanks, both of you. Very helpful.
Our schedule is shifting in such a way that it may end up being better not to make this change. That, added to the questions raised above, makes it look like I probably won't be giving it a try. If I do, though, I'll be sure to report back.
Our schedule is shifting in such a way that it may end up being better not to make this change. That, added to the questions raised above, makes it look like I probably won't be giving it a try. If I do, though, I'll be sure to report back.
Feb 23, 2017, 11:05 am
#56
Original Poster
Join Date: Feb 2006
Location: DFW
Programs: AA Gold, HH Diamond
Posts: 193
I have two PNR (one for 3 people, a 2nd one for 1 person). I was trying to make a change to an existing PNR, and was asked by AA to pay $150 per ticket for a change i thought was would be free.
Original route : CUR-MIA-DFW
New route: CUR-MIA; FLL-DFW
The change give me better times. AA allowed me a few days ago to make this change for free to the 1 person PNR. I tried today to made this change to the 3 person PNR after 3 more seats opened up and was told its $150 per person fee. Is this right?
Original route : CUR-MIA-DFW
New route: CUR-MIA; FLL-DFW
The change give me better times. AA allowed me a few days ago to make this change for free to the 1 person PNR. I tried today to made this change to the 3 person PNR after 3 more seats opened up and was told its $150 per person fee. Is this right?
Feb 28, 2017, 8:41 am
#57
Original Poster
Join Date: Feb 2006
Location: DFW
Programs: AA Gold, HH Diamond
Posts: 193
I have two PNR (one for 3 people, a 2nd one for 1 person). I was trying to make a change to an existing PNR, and was asked by AA to pay $150 per ticket for a change i thought was would be free.
Original route : CUR-MIA-DFW
New route: CUR-MIA; FLL-DFW
The change give me better times. AA allowed me a few days ago to make this change for free to the 1 person PNR. I tried today to made this change to the 3 person PNR after 3 more seats opened up and was told its $150 per person fee. Is this right?
Original route : CUR-MIA-DFW
New route: CUR-MIA; FLL-DFW
The change give me better times. AA allowed me a few days ago to make this change for free to the 1 person PNR. I tried today to made this change to the 3 person PNR after 3 more seats opened up and was told its $150 per person fee. Is this right?
Agent 1: moved my wife from MIA to FLL flight for free
2 days later after more seats opened up
Agent 2: wanted to charge me $150 per tix to change MIA to FLL (hang-up)
Agent 3: change my 3 other seats for free, but called 10 minutes later saying she made a mistake (hung-up)
Agent 4: changed my 3 other seats for free, and it ticketed.... done
Feb 28, 2017, 2:47 pm
#58
Join Date: Sep 2009
Posts: 268
Terms of Award Ticket
Seniors,
My mom booked a ticket using award travel on American Airline and might have to change the date on the ticket due to personal reason. I am unable to find the terms and conditions on date change and penalty.
She will be flying from "DEL" to "TPA".
My mom booked a ticket using award travel on American Airline and might have to change the date on the ticket due to personal reason. I am unable to find the terms and conditions on date change and penalty.
She will be flying from "DEL" to "TPA".
Feb 28, 2017, 2:57 pm
#59
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
We have merged your query into the e siting thread on this topic. Please read the Wikipost at the top of the page. /Moderator
Mar 13, 2017, 7:40 am
#60
Join Date: Sep 2001
Location: TUS
Programs: AA Plt, HH Diamond, IHG Plt
Posts: 268
Award Change ?
Looked at booking a Business Class Saver from here to FRA. Seat choice from here to DFW was not in First Class like it has been in the past. Seat choice from DFW-FRA was in Business class. Is this a change to the way awards are now done? Thanks