Non-revs visibility on upgrade list and their priority over elites
Nov 2, 2018, 12:26 pm
#16
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Honestly, if it's an IT boondoggle that's even worse. Compared to some of the things that the IT can handle, this one is relatively simple. But the fact that I've had this request granted multiple times as a lowly gold, suggests that if it is an IT problem, there's a relatively easy workaround that's known to most GAs. All the more reason for AA to have a clear policy...
Nov 2, 2018, 12:49 pm
#18
Join Date: Jun 2017
Location: Houston , TX
Programs: Platinum Pro. .Hilton Honors Gold,
Posts: 676
Looks like the GA cleared you on the standby list at the same time as the nonrev list and did not know that you were looking for an upgrade. It's only a 48 minute flight no? If the GA that switched the flight had noted an upgrade or you would have spoken at the gate before boarding that you were looking for an upgrade then you would have gotten it ahead of the non revs.
Last edited by D3Kingg; Nov 2, 2018 at 12:53 pm Reason: elaborate
Nov 2, 2018, 1:03 pm
#19
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
DSR wouldn't apply since the OP wasn't facing IRROPS or conditions that would have warranted it although the DSR maybe would would have helped out if they did it anyway. RF is only for confirmed first without a seat so that's not applicable here either since the OP initiated the standby request to that flight which may have been coded as RV.
Nov 2, 2018, 1:21 pm
#20
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Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Looks like the GA cleared you on the standby list at the same time as the nonrev list and did not know that you were looking for an upgrade. It's only a 48 minute flight no? If the GA that switched the flight had noted an upgrade or you would have spoken at the gate before boarding that you were looking for an upgrade then you would have gotten it ahead of the non revs.
Nov 2, 2018, 1:28 pm
#21
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
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Posts: 1,913
Nov 2, 2018, 1:47 pm
#22
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,645
It is mind boggling to me that it is so difficult for AA to update their IT systems.
Really, there is no excuse.
In this day and age that I can do things that one would only see on Start Trek or scifi movies (instant video chat with someone across the globe, have a talking computer as a watch, etc), I can't really understand why AA can't update their systems and have someone write a simple code that automatically moves cleared standby pax to the upgrade list (if the rules really allow it). Writing the code for automatic queuing under certain rules is high school C++ homework.
(And let's not forget about not being able to request SWUs/miles+copay upgrades online).
If they overhauled their IT systems, it would probably be the end of GAs as we know them though.
Really, there is no excuse.
In this day and age that I can do things that one would only see on Start Trek or scifi movies (instant video chat with someone across the globe, have a talking computer as a watch, etc), I can't really understand why AA can't update their systems and have someone write a simple code that automatically moves cleared standby pax to the upgrade list (if the rules really allow it). Writing the code for automatic queuing under certain rules is high school C++ homework.
(And let's not forget about not being able to request SWUs/miles+copay upgrades online).
If they overhauled their IT systems, it would probably be the end of GAs as we know them though.
Nov 2, 2018, 2:20 pm
#23
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
It is mind boggling to me that it is so difficult for AA to update their IT systems.
Really, there is no excuse.
In this day and age that I can do things that one would only see on Start Trek or scifi movies (instant video chat with someone across the globe, have a talking computer as a watch, etc), I can't really understand why AA can't update their systems and have someone write a simple code that automatically moves cleared standby pax to the upgrade list (if the rules really allow it). Writing the code for automatic queuing under certain rules is high school C++ homework.
(And let's not forget about not being able to request SWUs/miles+copay upgrades online).
If they overhauled their IT systems, it would probably be the end of GAs as we know them though.
Really, there is no excuse.
In this day and age that I can do things that one would only see on Start Trek or scifi movies (instant video chat with someone across the globe, have a talking computer as a watch, etc), I can't really understand why AA can't update their systems and have someone write a simple code that automatically moves cleared standby pax to the upgrade list (if the rules really allow it). Writing the code for automatic queuing under certain rules is high school C++ homework.
(And let's not forget about not being able to request SWUs/miles+copay upgrades online).
If they overhauled their IT systems, it would probably be the end of GAs as we know them though.
Nov 2, 2018, 2:41 pm
#24
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Nov 2, 2018, 3:02 pm
#26
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
If non-revs can go from standby to first class, then a paying EXP should be able to
Nov 2, 2018, 6:10 pm
#27
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
As was noted by myself and others in the other thread a few days ago on this topic, GAs can and do process upgrades after you clear standby....the one caveat to that does seem to be that its only allowed/possible to do this if the number of open seats in F is < the number of nonrevs on the flight. :/ This isnt so much an IT problem, it's an HR problem. Oh and that it happened in MIA is not terribly surprising.
Nov 2, 2018, 7:01 pm
#28
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,645
As was noted by myself and others in the other thread a few days ago on this topic, GAs can and do process upgrades after you clear standby....the one caveat to that does seem to be that its only allowed/possible to do this if the number of open seats in F is < the number of nonrevs on the flight. :/ This isnt so much an IT problem, it's an HR problem. Oh and that it happened in MIA is not terribly surprising.
Are you suggesting "re-training"?
Punishing the GA?
As long as the system allows IT, GAs will continue not adding cleared standby pax to the upgrade list, regardless of how much re-training or punishment happens (which never happens, btw).
Nov 2, 2018, 9:29 pm
#29
Original Poster
Join Date: Feb 2015
Location: NYC
Programs: AA EP
Posts: 107
DSR wouldn't apply since the OP wasn't facing IRROPS or conditions that would have warranted it although the DSR maybe would would have helped out if they did it anyway. RF is only for confirmed first without a seat so that's not applicable here either since the OP initiated the standby request to that flight which may have been coded as RV.
Flight was half empty either way, but I always ensure RV every single time now.